Whitelion Youth Agency

Charity95% confidence

Whitelion Youth Agency is an Australian non-profit organisation that supports disadvantaged and at‑risk young people through mentoring, outreach, education, and employment programs to help them build positive, independent futures.

West Melbourne, Victoria, Australia
whitelion.asn.au
Owned by Kids First Australia

About Whitelion Youth Agency

Whitelion Youth Agency is an Australian non-profit organisation based in West Melbourne, Victoria, dedicated to supporting disadvantaged and at‑risk young people. Through mentoring, outreach, education, and employment programs, Whitelion helps young people who have experienced homelessness, involvement with the justice and child protection systems, or other significant barriers. They partner with government, community organisations, and corporate supporters, and are funded through donations, grants, workplace giving, fundraising events, and corporate partnerships. More information about their programs and impact is available at whitelion.asn.au.

A Whitelion Youth Agency charge on your bank or card statement usually relates to a charitable donation or a fundraising transaction. This could be a one‑off online donation, a recurring monthly or annual gift you set up, sponsorship of a participant in a Whitelion fundraising event, or a workplace giving deduction processed via your card. In some cases, you might see a small temporary authorisation if you started but didn’t complete a donation, or if their payment processor was verifying your card details. Regular givers may see the charge on or around the same date each month, labelled with “Whitelion Youth”, “Whitelion Youth Agency”, or similar.

If you’re unsure about a Whitelion Youth Agency charge, first check your email for a donation receipt from Whitelion around the date of the transaction, including your spam or promotions folders. If you donated through a workplace giving platform, peer‑to‑peer fundraising page, or third‑party event site, log into that account to review your transaction history. To resolve questions, confirm, change, or cancel a recurring gift, or request a receipt, visit whitelion.asn.au and use the contact details or donation enquiry form, providing the last four digits of your card, the charge amount, and date. Their team can look up the payment, explain what it was for, update or stop future donations, and advise on any refund options in line with their donations and privacy policies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Whitelion Youth Agency.

  1. WHITE YOUTH LION AGENC EST MELBOURNV AUS

Frequently Asked Questions

Why was I charged by Whitelion Youth Agency this month?

Most monthly charges from Whitelion Youth Agency are for recurring donations you previously authorised, such as a regular giving program or workplace giving top‑up processed via your card. These donations are typically debited on the same calendar date each month, or the next business day if it falls on a weekend or public holiday. Check your original signup confirmation or donation receipt email to see the frequency and amount you agreed to.

What are typical donation amounts Whitelion Youth Agency charges?

Whitelion Youth Agency processes both one‑off and recurring donations, which commonly appear as round amounts (for example, $10, $20, $25, $50, $100 or more). Regular givers often choose a set monthly amount that fits their budget, while event sponsorships or campaign appeals may suggest specific giving levels. The exact amount on your statement should match what you entered on the donation form or what was specified when you joined a regular giving program.

How do I cancel or change my recurring donation to Whitelion Youth Agency?

To cancel, pause, or change the amount or frequency of your recurring donation, go to whitelion.asn.au and use the contact or donations enquiry options, or reply to any donation confirmation email you have received. Include your full name, contact details, approximate donation amount, and the last four digits of the card being charged so they can locate your record securely. Changes are usually effective from the next billing cycle, so contact them a few business days before your next scheduled debit.

How can I request a refund for a Whitelion Youth Agency donation?

If you believe a Whitelion Youth Agency charge was made in error or duplicated, contact them directly through the details on whitelion.asn.au as soon as possible. Provide the transaction date, exact amount, and any reference numbers from your bank statement so they can investigate. As a charity, Whitelion reviews refund requests individually and may offer a refund where a mistake, technical error, or unauthorised use is confirmed.

I joined a fundraising event—could that be why I see a Whitelion charge?

Yes, if you registered for a Whitelion fundraising event, sponsored a participant, or purchased tickets or merchandise linked to a Whitelion campaign, the payment may appear as a Whitelion Youth Agency charge. These are usually one‑off amounts corresponding to your registration fee, sponsorship donation, or purchase. Check your confirmation emails from the event or fundraising platform for a matching amount and date.

Why do I see a small or temporary Whitelion Youth Agency charge that later disappeared?

Occasionally, Whitelion’s payment processor may place a temporary authorisation on your card to verify your details when you start a donation or update card information. This can appear as a small pending amount and then drop off without being captured as a completed transaction. If a pending charge remains for more than a few business days, contact your bank and Whitelion with the transaction details so they can confirm its status.

How can I get a copy of my donation receipt or annual statement from Whitelion Youth Agency?

Donation receipts are usually emailed automatically to the address you provided at the time of giving, and regular donors may receive annual summaries for tax purposes. If you can’t find your receipt, visit whitelion.asn.au and use the contact or donation enquiry form to request a copy, quoting your name, email address, approximate donation dates, and amounts. Whitelion can reissue receipts or provide a consolidated statement for your tax records.

How do I contact Whitelion Youth Agency about a charge on my statement?

Visit whitelion.asn.au and navigate to the Contact or Donations section for up‑to‑date phone and email details specific to donation and accounts enquiries. When you reach out, include the date and amount of the charge, the name on the card, and the last four digits of the card number—do not send full card details by email. Their team can confirm what the payment relates to, update your details or preferences, and help resolve any billing concerns.

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