Question 1

Why do I see a charge from "DBWOLLNER" on my card statement?

Accepted Answer

A descriptor like "DBWOLLNER" typically indicates a purchase made at a Wollner clothing and accessories store or on its online shop, with the letters or numbers before/after the name (such as bank codes or terminal IDs) added by the payment processor. Check whether you recently bought clothing, backpacks, or accessories from a Wollner store in Brazil or from wollner.com.br.

Question 2

What kinds of purchases usually generate Wollner charges?

Accepted Answer

Wollner charges most commonly come from in-store purchases of apparel, backpacks, bags, footwear, and accessories at their shops in Rio de Janeiro shopping centers, or from online orders placed through wollner.com.br. The amount will correspond to the total on your sales receipt, including any discounts or promotions applied at checkout.

Question 3

Does Wollner offer online shopping, and will those orders appear differently on my statement?

Accepted Answer

Yes. Orders placed through Wollner’s official website, wollner.com.br, are processed as card-not-present e-commerce transactions. On your statement, the descriptor will still center on "WOLLNER" or "Wollner", but may include additional gateway or acquirer information and a different city reference compared to an in-store purchase.

Question 4

How can I get a copy of a receipt for a Wollner purchase if I have billing questions?

Accepted Answer

If you shopped in-store, you can return to or contact the specific Wollner location where you made the purchase, providing the transaction date, approximate time, and card’s last four digits so staff can look up the receipt. For online orders, log in to your account on wollner.com.br or search your email for the order confirmation, which lists items, totals, and payment details.

Question 5

How do I request a refund or exchange for an item bought at Wollner?

Accepted Answer

Refund and exchange eligibility depends on Wollner’s current return policy and the condition of the item. Typically, you must present the product with tags (if required) and the original receipt or order confirmation within the stated return period. For in-store purchases, visit the same store; for online orders, follow the return instructions provided on wollner.com.br or in your order email and contact their support if you need clarification.

Question 6

Can Wollner place temporary authorization holds on my card?

Accepted Answer

As with many retailers, when you pay with a card Wollner’s payment processor may first place a temporary authorization hold to verify available funds. This can appear as a pending charge and may slightly differ from the final settled amount if discounts, shipping, or currency effects are applied. Pending holds usually clear or convert to the final posted transaction within a few business days.

Question 7

What should I do if I don’t recognize a Wollner transaction?

Accepted Answer

First verify whether a family member or authorized card user made a purchase at a Wollner store or on wollner.com.br around the transaction date. If no one recognizes it, contact your card issuer immediately to obtain more details (store location, transaction time) and to report potential fraud. You can also attempt to contact Wollner via the channels listed on their website with the transaction date and amount for further confirmation.

Question 8

Does Wollner run any kind of recurring or subscription-style billing that could explain repeated charges?

Accepted Answer

Wollner operates primarily as a retail clothing and accessories brand and does not typically bill on a subscription basis. If you see repeated Wollner charges, it may reflect multiple separate purchases (for example, during a promotional period) or partial captures related to multiple items in an online order. If the pattern seems unusual, contact your bank and then reach out to Wollner’s customer service for clarification.

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