Question 1

Why do I see a Worklocker charge on my bank statement when I bought boots and uniforms in-store?

Accepted Answer

In-store purchases at a Worklocker outlet are processed under the Worklocker business name, sometimes followed by the specific store location (for example, WORKLOCKER ADELAIDE or WORKLOCKER + suburb). If you recently bought work boots, hi-vis clothing, PPE, or uniforms, the total for that transaction will show as a Worklocker charge. Check your printed receipt or EFTPOS slip and match the amount and date to the statement entry.

Question 2

What are the typical amounts for Worklocker charges?

Accepted Answer

Worklocker charges can range from smaller amounts for individual items like gloves or eyewear, through to higher amounts for work boots, full uniforms, or bulk business orders. It’s common to see round-figure totals that include GST, such as amounts covering a pair of safety boots plus a couple of work shirts, or a packaged set of PPE. If the amount looks higher than expected, consider whether it might include embroidery, logo setup, freight, or multiple staff uniforms on one invoice.

Question 3

Can Worklocker charges be recurring or billed regularly to my card?

Accepted Answer

Most Worklocker purchases are one-off transactions; however, some businesses use Worklocker to supply staff uniforms and PPE on a regular basis. In those cases, you may see periodic charges tied to an account order, purchase order, or scheduled uniform supply arrangement. If your business has a trade or house account, contact your account manager or your local Worklocker store to confirm whether the recurring charge relates to an approved company order.

Question 4

How do I cancel or change a Worklocker order if I’ve already been charged?

Accepted Answer

If you placed an online order at worklocker.com.au, contact Worklocker as soon as possible using the details on your order confirmation email or via the contact information on their website. For in-store purchases, call or visit the same store shown on your receipt. Whether an order can be changed or cancelled depends on its status—custom-branded or embroidered garments may be harder to cancel once production has started, while standard items may be eligible for change, cancellation, or exchange under the store’s policy.

Question 5

How do I request a refund or return for a Worklocker purchase I don’t recognise or no longer need?

Accepted Answer

Start by confirming whether a family member, colleague, or staff member used your card with permission for work-related purchases. If you still don’t recognise the charge or there’s an error (wrong amount, duplicate transaction, or incorrect items), contact your local Worklocker store or the customer service contact listed on worklocker.com.au with transaction details and any receipts you have. They can advise whether a refund, credit, or exchange is possible under their returns policy. If you suspect fraud or unauthorised use, notify your bank immediately in addition to contacting Worklocker.

Question 6

Why do I see a small or pending Worklocker amount on my card that later disappears or changes?

Accepted Answer

Some banks show an initial authorisation hold when you place an online order or when a card is processed in-store, which may appear as a pending Worklocker charge. This is your bank temporarily reserving funds; the final settled amount can be the same or slightly different if shipping, discounts, or adjustments are applied at processing. Authorisation holds usually drop off within a few business days if the transaction is voided or not completed—if a pending amount does not clear, check with both Worklocker and your bank.

Question 7

How can I get a copy of my Worklocker receipt or tax invoice for this charge?

Accepted Answer

For online orders, you can usually find your tax invoice in the order confirmation email from worklocker.com.au or by logging into your customer account if you created one at checkout. For in-store purchases, your local Worklocker outlet can often reprint or email a copy of your receipt if you provide the date, approximate time, amount, and the last 4 digits of the card used. Businesses with regular orders may also receive consolidated invoices or statements from their Worklocker account representative.

Question 8

How do I contact Worklocker to ask about a specific charge on my statement?

Accepted Answer

Go to worklocker.com.au and use the Store Locator to find the phone number and email for the store likely linked to your charge (often shown on your statement as WORKLOCKER plus a suburb or city). If the location is unclear, you can reach out through the general contact details on the website or reply to any order confirmation email you’ve received. When you contact them, have your statement screenshot (hiding full card number), the exact amount, transaction date, and card type ready so they can quickly search their system.

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