Yellow Cabs

Transit92% confidence

Yellow Cabs is a taxi booking and dispatch network serving the Adelaide metropolitan area, operating a fleet of taxis and providing phone and app-based booking services under the 13cabs brand.

Adelaide Airport, South Australia, Australia
13cabs.com.au
Owned by A2B Australia Limited

About Yellow Cabs

Yellow Cabs Adelaide is part of the national 13cabs taxi network, providing on‑demand and pre‑booked taxi services across the Adelaide metropolitan area and Adelaide Airport in South Australia. They operate a fleet of licensed taxis, including standard sedans, maxis (for larger groups), and wheelchair-accessible vehicles, all bookable via the 13cabs mobile app, website (13cabs.com.au), or by calling 13 2227 within Australia. As a regulated taxi service, fares are metered in line with South Australian government taxi fare rules, and drivers are accredited and insured.

A Yellow Cabs or 13cabs charge may appear on your bank or card statement when you pay for a taxi trip, airport transfer, or pre‑booked ride in the Adelaide area. Charges can include the metered fare, airport or rank fees, tolls (if applicable), booking fees, card surcharges, and tips you add in the app or in‑car terminal. You might also see a temporary pre‑authorisation hold when you add a card in the 13cabs app, request a fare estimate, or pay in‑car via card; this hold is usually released or adjusted to the final trip amount within a few business days. For business or frequent travellers, recurring or similar amounts on regular dates may simply reflect repeated taxi usage for commuting, airport runs, or account‑billed travel.

If you’re unsure about a Yellow Cabs/13cabs charge, first check your recent trips in the 13cabs app, email receipts, or any SMS confirmations you received at the time of travel. Compare the date, time, and amount on your statement with when you (or a family member or colleague) may have taken a taxi, especially to or from Adelaide Airport. For questions or disputes, contact 13cabs customer care by calling 13 2227 or via the contact form at 13cabs.com.au with the trip date, approximate pickup time and location, and the last four digits of the card charged; they can look up the fare, email you a receipt, correct overcharges, or guide you through lodging a formal complaint or refund request. If you still believe the transaction is fraudulent after speaking with them, you can also contact your bank to query or dispute the charge.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Yellow Cabs.

  1. 13CABS 132227 BURANDA AUS
  2. YELLOW CAB SA 132227 ADELAIDE SA AUS
  3. YELLOWCAB AUS 131924 BURANDA AUS
  4. Yellow Cabs Australia 0293329222 AUS

Frequently Asked Questions

Why do I see a Yellow Cabs or 13cabs charge on my statement for a recent date in Adelaide?

Yellow Cabs Adelaide operates under the 13cabs brand, so card payments taken in their taxis or in the 13cabs app may appear as YELLOW CABS, 13CABS, or a similar descriptor on your statement. If you travelled by taxi in Adelaide or to/from Adelaide Airport around that date—especially if you paid via card terminal or the 13cabs app—this charge is likely the fare plus any applicable fees or surcharges.

What typical amounts might Yellow Cabs/13cabs Adelaide charges be for?

Common amounts depend on distance and time of day, but short inner‑city trips might be around AUD $15–$30, while longer runs to or from Adelaide Airport can range from about AUD $25–$60 or more depending on traffic and route. Your final charge may also include any airport access fee, late‑night surcharge, booking fee, tolls (if applicable), and any tip you approved in the app or EFTPOS terminal.

Why is there a small pending Yellow Cabs or 13cabs charge that later disappears or changes?

When you add a card to the 13cabs app or pay in‑car by card, the payment processor may place a temporary pre‑authorisation hold (often around AUD $1–$50) to verify your card and secure funds for the estimated fare. This is not a final charge and will either drop off or be adjusted to match the actual metered fare once the trip is completed and processed by your bank. The release or adjustment typically occurs within 1–5 business days, depending on your card issuer.

How can I get a receipt or fare breakdown for a Yellow Cabs/13cabs trip in Adelaide?

If you booked through the 13cabs app, you can open the app, go to ‘Trips’ or ‘History,’ select the relevant journey, and view or email the receipt with a full fare breakdown. For trips hailed on the street or from a rank, you should have been offered a paper receipt at the end of the ride; if you no longer have it, contact 13cabs via 13cabs.com.au or call 13 2227 with the trip date, time, pickup area, and approximate fare so they can locate and reissue the receipt where possible.

How do I query, dispute, or request a refund for a Yellow Cabs/13cabs Adelaide charge?

Start by contacting 13cabs customer care with details of the charge: the transaction amount, date, last four digits of the card, and any trip details you remember (pickup/drop‑off, time, driver or cab number if known). They can investigate GPS and meter records, correct duplicate or incorrect charges, and process partial or full refunds where an error is confirmed. If you still disagree with the outcome, you can then contact your bank or card issuer to lodge a formal dispute.

Can I set up, change, or cancel a business or account‑billed arrangement with Yellow Cabs/13cabs Adelaide?

Some regular or corporate users travel on a 13cabs or account‑billed profile, which may result in consolidated or periodic invoices instead of per‑trip receipts. To create, modify, or cancel such an account—and to clarify recurring or bulk charges—reach out via the corporate or accounts section of 13cabs.com.au or call their customer service team, who can adjust billing preferences, update payment details, and explain any statement entries.

Why was I charged more than the fare estimate shown in the 13cabs app?

Fare estimates in the 13cabs app are based on typical traffic conditions and the most direct route, but the actual metered fare can increase if the journey takes longer due to congestion, detours, waiting time, or changes you requested to the route or destination. Additional fees like airport access charges, late‑night surcharges, tolls, and any tip you approved will also increase the final amount compared with the original estimate.

How can I contact Yellow Cabs/13cabs Adelaide about a charge or lost property from a trip?

For billing questions, complaints, or lost property from a Yellow Cabs/13cabs trip in Adelaide, call 13cabs on 13 2227 (within Australia) and provide your trip details so they can identify the vehicle and transaction. You can also use the contact or feedback form at 13cabs.com.au, where you can upload screenshots of the charge and describe the issue to help their support team respond more quickly.

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