Yellow Cabs South

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Yellow Cabs South Australia is a taxi booking and dispatch network serving the Adelaide metropolitan area, now operating under the national 13cabs brand as part of a large Australian taxi fleet.

Adelaide, South Australia, Australia
13cabs.com.au
Owned by A2B Australia (part of ComfortDelGro Corporation Australia)

About Yellow Cabs South

Yellow Cabs South is the former trading name of a major taxi booking and dispatch network in Adelaide, South Australia, which now operates under the national 13cabs brand. Through 13cabs, they provide metered taxi services across the Adelaide metropolitan area and nearby regions, including standard sedans, MAXI taxis for larger groups, wheelchair-accessible vehicles, and airport transfers. Trips can be booked via phone (13 2227), the 13cabs mobile app, or through the website at 13cabs.com.au, and fares are regulated by South Australian government taxi fare rules.

A charge from Yellow Cabs South or 13cabs may appear on your bank or card statement when you take a taxi trip in Adelaide or pre-book a service. You may see charges for completed rides, tolls or airport fees added to your fare, or tips/gratuities if you added one via card or app payment. Some customers will also see temporary pre-authorisation holds when adding a card to the 13cabs app or when paying in-vehicle by card; these holds verify your payment method and are usually released within a few business days. If you used a corporate account or hotel-concierge booking, the charge may still show as Yellow Cabs South or 13cabs rather than the hotel or employer.

To verify or resolve questions about this charge, first match the date and amount to any taxi trips you took in Adelaide, including airport transfers, late-night rides, or bookings made through the 13cabs app. Check your ride history and receipts in the 13cabs app or email, or request a copy of your receipt via 13cabs.com.au using your trip details (date, approximate time, pickup/drop-off). If you believe you’ve been overcharged, charged twice, or don’t recognise the trip, contact 13cabs customer support by calling 13 2227 or using the contact form on 13cabs.com.au, providing the last 4 digits of your card, the exact amount, and the transaction date so they can locate and review the fare.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Yellow Cabs South.

  1. YELLOW CAB SA 132227 GLANDORE AU
  2. YELLOW CAB SA 132227 GLANDORE AUS

Frequently Asked Questions

Why did I get a charge from Yellow Cabs South or 13cabs on my bank statement?

This charge usually relates to a taxi trip you took in the Adelaide area that was dispatched under the 13cabs network (previously Yellow Cabs South). It may include the metered fare, booking fee, any tolls, airport or late-night surcharges, and an optional tip if you added one. The descriptor on your statement may appear as YELLOW CABS SOUTH, 13CABS ADELAIDE, or a similar variation, depending on your bank.

What are the typical amounts I might see from Yellow Cabs South / 13cabs?

Taxi fares in Adelaide are metered and regulated, so the amount you see will depend on distance, time of day, and any surcharges (such as late-night or public holiday surcharges, or airport access fees). Small transactions of a few dollars may be pre-authorisation holds, while full trip charges commonly range from short inner-city fares (around $10–$25) to longer suburban or airport trips (which can be significantly higher). For exact fare details, refer to your trip receipt or ride history in the 13cabs app.

Why do I see a small or duplicate Yellow Cabs South / 13cabs charge (for example, $1–$30) that later disappears?

13cabs may place a temporary pre-authorisation hold on your card when you add a payment method in the app or when you start a trip and pay in-vehicle by card. This hold confirms that your card is valid and may be up to the estimated fare amount. It is not a final charge and should be reversed automatically by your bank within a few business days, leaving only the final trip fare on your statement.

How can I get a receipt or check the details of my Yellow Cabs South / 13cabs trip?

If you booked via the 13cabs app, you can open the app and view your past trips to see fare breakdowns and resend receipts to your email. For rides hailed on the street or booked by phone, you can request a paper receipt from the driver at the end of the trip, or later contact 13cabs via 13cabs.com.au with your trip date, approximate time, pickup and drop-off locations, and payment card’s last 4 digits so they can locate and email you a copy.

How do I dispute a fare, report an overcharge, or request a refund from Yellow Cabs South / 13cabs?

Gather your trip details (date, time, pick-up and drop-off, driver or cab number if available, and the exact amount charged) and contact 13cabs customer care. In Australia, you can call 13 2227 or submit a query via the contact form on 13cabs.com.au, selecting the option related to overcharging or fare disputes. The support team can review the meter record and payment logs, and if an error is confirmed, they will process a partial or full refund back to your original payment method.

Can I cancel or change a Yellow Cabs South / 13cabs booking, and will I be charged a fee?

You can usually cancel or modify a booking made via the 13cabs app or by phone as long as the driver has not already arrived or started the trip. In many cases, there is no fee for timely cancellations, but if a driver has been dispatched and kept waiting, a call-out or waiting fee may apply as part of the regulated fare structure. To change or cancel, use the 13cabs app or call 13 2227 and provide your booking reference or mobile number.

How do I contact Yellow Cabs South / 13cabs if I don’t recognise this charge or I’ve been charged twice?

First, confirm that family members or colleagues with access to your card didn’t take a trip in Adelaide around that date. If the charge still seems unfamiliar or appears to be duplicated, contact 13cabs support by calling 13 2227 or using the contact form on 13cabs.com.au, and include the transaction date, exact amount, and last 4 digits of your card. They can cross-check their payment system, explain what the charge relates to, reverse any duplicate payments, or guide you on raising a dispute with your bank if necessary.

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