Zarraffa's Coffee

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Zarraffa's Coffee is an Australian specialty coffeehouse chain offering espresso-based drinks, brewed coffee, and light café food through dine‑in and drive‑thru locations.

Eagleby, Queensland, Australia
zarraffas.com

About Zarraffa's Coffee

Zarraffa’s Coffee is an Australian-owned specialty coffeehouse chain founded in Queensland and headquartered in Eagleby, QLD. The brand operates café and drive‑thru stores across Queensland, Western Australia and New South Wales, serving espresso-based drinks, brewed coffees, iced beverages, teas, and a range of light foods such as pastries, sandwiches and snacks. Many locations also sell retail coffee beans, home‑brewing equipment, branded merchandise, and gift cards, and Zarraffa’s runs a loyalty program (Zarraffa’s Z Card®) and a mobile app for rewards and convenient ordering at participating stores.

A Zarraffa’s Coffee charge usually appears on a bank or card statement after an in‑store or drive‑thru purchase of drinks or food, or when buying coffee beans, merchandise, or gift cards. You may also see a charge related to topping up a reloadable Zarraffa’s gift card, purchasing via a mobile/app order (if available at your store), or buying e‑gift cards online. Some banks show small temporary “pending” card authorizations when you tap or insert your card, especially for contactless or pre‑authorized transactions (for example, at busy drive‑thru locations), which are later updated to the final sale amount. While Zarraffa’s does not typically run subscription services, recurring-looking charges can occur if you make similar purchases on a regular schedule (e.g., a daily or weekly coffee routine at the same store).

To verify a Zarraffa’s Coffee charge, start by matching the transaction date and amount with any recent café or drive‑thru visits, app orders, or gift card purchases. Check your email for digital receipts or your mobile banking app for the store location descriptor (it may reference a suburb or store code instead of “Zarraffa’s Coffee” alone). If you still have questions, visit zarraffas.com and use the contact or feedback form, or contact the specific store listed on your statement (most stores list phone details on the website). For billing issues—such as incorrect amounts, duplicate charges, or problems with gift cards—gather your receipt, transaction time, and last four digits of the card used, then speak directly with the store or submit a support request via the website; your bank can assist with disputes if the merchant can’t resolve the issue.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Zarraffa's Coffee.

  1. WORONGARY COFFEE WORONGARY AUS
  2. ZARRAFFAS COFFEE CAIRNS AU
  3. ZARRAFFAS COFFEE MOR MORAYFIELD AUS
  4. ZARRAFFAS TOOWOOMBA\SH9 CLFRD SQ S/C ANZ

Frequently Asked Questions

Why do I see a Zarraffa’s Coffee charge on my bank statement when I only visited the drive‑thru briefly?

Drive‑thru and in‑store tap‑and‑go payments at Zarraffa’s are processed as standard card-present transactions, so even a quick stop will appear as an electronic purchase on your statement. The descriptor may include the store name or suburb (e.g., “Zarraffas Coffee [Suburb]”). If the timing and amount line up with a recent drink or food purchase, it’s likely your drive‑thru order. If the amount seems off, contact the specific store or Zarraffa’s via zarraffas.com with the date, time and amount for review.

Why does the Zarraffa’s Coffee amount on my statement look different from my receipt?

In some cases, your bank may first show a small temporary authorization or an estimated amount before the final transaction is settled, especially for contactless or pre‑authorized payments. This can make it look like there are two different amounts for the same visit. The pending amount should update to the actual purchase total within a few business days. If a clearly incorrect or duplicate charge remains after settlement, contact the store or reach out through the Zarraffa’s Coffee website for assistance and provide a copy of your receipt.

Does Zarraffa’s Coffee offer subscriptions or recurring billing for coffee, and could that explain regular charges?

Zarraffa’s primarily operates as a pay‑per‑purchase café and drive‑thru business, so most customers are charged only when they buy drinks, food or products. However, your statement may show regular charges if you have a consistent routine—such as buying coffee at the same time each weekday—which can look like a subscription. If the pattern of charges doesn’t match your visits, check with family members who may be using your card or a linked digital wallet, then contact Zarraffa’s or your bank if you suspect unauthorized use.

What are common charge amounts I might see from Zarraffa’s Coffee?

Typical Zarraffa’s Coffee charges reflect individual drink and food purchases, often ranging from a few dollars for a single coffee to higher totals when you order multiple drinks, food items, or purchase beans or merchandise. Gift card buys or top‑ups will appear as larger round amounts (for example, $20, $30, $50 or $100, depending on how much you loaded). If the amount on your statement is higher than expected, consider whether you bought beans, a multi‑drink order, or a gift card during that visit.

How do I cancel or change a Zarraffa’s Coffee app or loyalty‑related payment?

Zarraffa’s does not generally charge ongoing subscription fees for its loyalty program; you usually only pay when loading value onto a gift card or making a purchase. If you believe a gift card reload or app‑based payment was made in error, review your app order history or loyalty account activity first. Then contact Zarraffa’s via the support or contact form at zarraffas.com, or speak to your local store, providing your loyalty number, transaction details, and the last four digits of the payment card so they can investigate.

How can I get a refund or correction for a mistaken Zarraffa’s Coffee charge?

If you were charged the wrong amount, billed twice, or charged for an order you didn’t receive, your fastest option is to contact the store where the transaction occurred—preferably with your physical or digital receipt and the exact date and time. Many issues, such as incorrect items or overcharges, can be resolved with an in‑store refund or adjustment. If you can’t reach the store or the issue isn’t resolved, use the feedback or contact form on zarraffas.com and attach any supporting documentation; your bank can also help you dispute a transaction if you believe it’s unauthorized.

Why do I see a small pending or $1-style Zarraffa’s Coffee charge that later disappears?

Some banks show a very small temporary authorization when your card details are checked by a terminal or payment processor before the final sale is completed. This might look like a low-value or $1‑type pending charge associated with Zarraffa’s Coffee. These authorizations are not actual sales and should drop off automatically, usually within a few business days, leaving only the final transaction on your account. If a small test amount posts permanently to your account, contact your bank and Zarraffa’s with the transaction details.

How can I verify a Zarraffa’s Coffee gift card or e‑gift card charge on my statement?

Gift card and e‑gift card purchases from Zarraffa’s typically appear as a single, rounded amount on your statement and may include wording like “GIFT CARD” or the store location. Check any email confirmations you received at the time of purchase, as these will list the value loaded and the time and date. If you can’t find a matching email or receipt, contact Zarraffa’s via the website with the approximate transaction date, amount, and the last four digits of the card used so they can help locate the purchase and confirm its legitimacy.

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