Zetciti

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Zetciti is a small Australian chain of Asian supermarkets offering groceries, snacks, drinks and liquor from across East and Southeast Asia, including China, Japan, Korea, Thailand, Vietnam, Indonesia and Malaysia.

Sydney, New South Wales, Australia

About Zetciti

Zetciti is a small Australian chain of Asian supermarkets based in Sydney, New South Wales. These stores focus on groceries, snacks, drinks, and liquor from across East and Southeast Asia, including China, Japan, Korea, Thailand, Vietnam, Indonesia, and Malaysia. Typical products include fresh and frozen foods, instant noodles, sauces, spices, confectionery, soft drinks and specialty alcoholic beverages such as soju, sake, rice wines, and Asian beers. Zetciti locations generally serve local neighbourhoods and are popular with both Asian communities and customers looking for authentic ingredients not easily found in mainstream supermarkets.

A Zetciti charge on your bank or credit card statement usually relates to an in‑store purchase at one of their Sydney-area supermarkets. This may be a one‑off grocery shop, a liquor purchase, or multiple transactions if you visited more than once in a short period. You might also see a small pending or temporary authorization if your card was inserted or tapped more than once at the EFTPOS terminal, if a transaction was voided and re‑processed, or if the bank placed a pre‑authorization check when you paid. The description on your statement may appear as “ZETCITI,” “ZETCITI SUPERMARKET,” or similar wording, sometimes followed by the suburb or store ID.

To verify a Zetciti charge, first match the transaction date and amount with any receipts you may have from recent grocery or liquor purchases, and consider whether a family member might have used a shared card. Check your bank statement for the store location information and any contact details in the transaction description; you can also visit or call the store directly using the details on your receipt or from a local directory listing. If you believe you were charged incorrectly, speak with the store and provide the exact date, time, and amount so they can look up the register record. For unresolved issues, you can contact your bank to dispute the charge, especially in cases of suspected card theft or fraud.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Zetciti.

  1. ZETCITI SUPERMRKT RC RHODES AU

Frequently Asked Questions

Why do I see a Zetciti charge on my statement if I don’t remember shopping there?

Zetciti operates Asian supermarkets and liquor outlets in Sydney, so the charge is typically from an in‑store grocery or alcohol purchase. Often, people forget small top‑up shops, late‑night visits, or shared-card purchases by family members. Check whether you or someone in your household recently bought Asian snacks, drinks, liquor, or specialty ingredients. Matching the transaction date and suburb on your statement with your recent movements can help confirm the purchase.

What types of purchases typically result in a Zetciti transaction, and for how much?

Most Zetciti charges come from standard supermarket purchases such as fresh produce, pantry items, frozen foods, and Asian snacks, which can range from small amounts under AUD $10 up to large weekly shops over AUD $200. Liquor purchases—like soju, sake, Asian beers, or spirits—often appear as mid‑range amounts between about AUD $20–$100, depending on quantity and brand. If you see several similar amounts on the same day, it may reflect separate grocery and liquor transactions processed at different registers.

Why is there a small or duplicate Zetciti charge showing as pending on my card?

You may see a small or duplicate pending Zetciti transaction if the EFTPOS terminal initially attempted a payment that was cancelled or retried. In these cases, the first attempt can appear as a temporary authorization that your bank will automatically reverse, usually within a few business days. If only one purchase was completed, you should ultimately be billed just once; the extra pending amount should disappear. If it posts as a second completed charge, contact the store or your bank to request a correction.

Does Zetciti offer any subscriptions, memberships, or recurring billing?

Zetciti primarily operates as a walk‑in supermarket and liquor store and does not typically run subscription or recurring payment programs like meal kits or online memberships. Most charges are one‑time transactions processed at the checkout counter. If you see a recurring pattern of similar Zetciti charges (for example, every Friday), it is likely due to your own regular shopping habits rather than an automated subscription.

How can I get a copy of my Zetciti receipt or verify what was purchased?

Receipts are printed at the time of purchase, so first check your paper receipts from the date of the transaction. If you no longer have the receipt, you can visit the store with your bank statement showing the exact date, time (if available), and amount so staff can attempt to locate the transaction in their register system. Keep in mind that smaller retailers may only be able to retrieve past transactions for a limited period and might not be able to print a full itemized copy, but they can often confirm whether the payment went through and for which register.

How do I resolve an incorrect or double charge from Zetciti?

Start by confirming that the amounts and dates on your statement are not separate legitimate purchases (for example, a grocery and a liquor transaction). If you are certain you were overcharged or billed twice for the same purchase, bring your receipt and statement to the store or call them using the phone number listed on your receipt or on local directory listings. The store can check their till records, reverse an accidental duplicate transaction, or advise you to contact your bank if a technical or banking error occurred. For fraudulent or unauthorized use of your card, immediately notify your bank to block the card and initiate a dispute.

Can I get a refund or return items purchased at Zetciti?

Refund and return policies at Zetciti typically follow standard Australian retail practice: unopened, non‑perishable items may be returnable with a valid receipt within a reasonable time, while perishable foods and alcohol refunds are usually more restricted and dependent on proof of fault or damage. To request a refund, visit the same store with your original receipt and the product; staff will assess the item and process a refund or exchange if it meets their policy. Card refunds are usually returned to the original payment method and may take a few business days to appear on your statement. For clarification, ask at the service counter at the time of purchase.

How can I contact Zetciti about a charge if I don’t have their website?

If the website is not listed on your receipt or statement, use the store name “Zetciti” plus the suburb shown on your bank transaction to look up the local phone number and address in an online map or business directory. You can also visit the store in person with your card and ID if it’s nearby. When contacting them, have your bank statement handy with the exact transaction date, time, and amount so staff can quickly locate the payment in their system and help resolve your query.

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