Zoo Berlin

Entertainment95% confidence

Zoo Berlin (Zoologischer Garten Berlin) is a major zoological garden and aquarium in Berlin, Germany, offering animal exhibits, educational programs, and related visitor services.

Berlin, Germany
zoo-berlin.de

About Zoo Berlin

Zoo Berlin, officially known as Zoologischer Garten Berlin, is one of the oldest and most famous zoos in the world. Located in the heart of Berlin, it hosts hundreds of animal species, an aquarium, and various themed exhibits and educational programs. Visitors can purchase day tickets, annual passes, guided tours, and special experience packages, as well as food, beverages, and souvenirs on site or via its online systems.

A charge from “Zoo Berlin” on your card statement is most likely related to the purchase of admission tickets (either online or at the ticket office), an annual pass or membership, a special event booking, or purchases made in on-site restaurants, kiosks, or gift shops associated with the zoo and aquarium. Online bookings may sometimes show abbreviated or slightly coded descriptors but will still reference “Zoo Berlin” or “Zoologischer Garten Berlin.”

If you have questions about a Zoo Berlin charge, start by checking your email for ticket or booking confirmations and comparing the transaction date and amount with your visit or purchase. For issues, you can contact Zoo Berlin through the contact details on their official website, providing the last four digits of your card, the transaction date, and amount so they can locate the payment. If you suspect an error or don’t recognize the transaction, reach out to Zoo Berlin first; if it cannot be resolved, you can then contact your card issuer to dispute the charge with supporting documentation.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Zoo Berlin.

  1. zoo berlin 4jt3t

Frequently Asked Questions

Why do I see a charge from Zoo Berlin on my card statement?

A charge from Zoo Berlin is typically for admission tickets, annual passes, event bookings, or on-site spending at the zoo’s shops, kiosks, or restaurants. If you purchased tickets online or visited the zoo around the transaction date, the charge is likely related to that purchase.

Can I get a refund for Zoo Berlin tickets if I can’t visit on the booked date?

Refund and rebooking options depend on the ticket type and terms selected at purchase. Check the refund and rebooking conditions in your confirmation email or on zoo-berlin.de, and then contact Zoo Berlin via their official contact form or service email with your booking number if you need to request a change or refund.

Does Zoo Berlin offer annual passes or memberships that could create recurring charges?

Zoo Berlin offers annual passes that are typically paid as a one-time charge for the year. In some cases, if you chose a renewal option, you might see a recurring annual charge. Review your confirmation documents or ask Zoo Berlin directly to confirm whether your pass is set to renew automatically.

How can I verify what exactly I purchased from Zoo Berlin?

Search your email inbox (including spam) for messages from Zoo Berlin or Zoologischer Garten Berlin around the transaction date; these emails usually include a booking or invoice number and itemized details. If you cannot find the email, contact Zoo Berlin with the transaction date, amount, and the last four digits of your card so they can look it up in their system.

What should I do if I was charged twice by Zoo Berlin for the same amount?

Occasionally, duplicate-looking charges can be pending authorizations that later drop off. Wait a few business days to see if one entry disappears. If both remain posted, contact Zoo Berlin with your proof of double charge (statement screenshot and any receipts) so they can investigate and, if appropriate, issue a refund for the duplicate.

How do online ticket purchases from Zoo Berlin appear on my bank statement?

Online ticket purchases usually appear with a descriptor containing “Zoo Berlin” or “Zoologischer Garten Berlin,” possibly followed by booking codes or numbers. The amount should match the total shown at checkout on zoo-berlin.de, including any service or booking fees.

How can I contact Zoo Berlin about a billing or payment issue?

You can contact Zoo Berlin through the contact or service section on zoo-berlin.de, where you’ll find email forms and phone numbers for visitor services. When reaching out, include your name, transaction date, approximate amount, and any booking or invoice numbers to help them locate and resolve the issue more quickly.

Why is there a small or temporary Zoo Berlin amount showing as pending on my card?

If you made a booking or reservation online, your bank may display a temporary authorization hold placed by Zoo Berlin’s payment processor to verify your card. This is not a final charge and should either convert to the exact ticket amount when processed or disappear within a few business days if the transaction did not complete.

This merchant is in the Entertainment category

Browse all

Related Merchants

Ticketek
Ticketmaster
Tinder
Eventbrite
International Convention Centre Sydney

Compare Zoo Berlin

vsTicketekvsTicketmastervsTinder

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you