01.AI is a Beijing-based artificial intelligence company that develops large language models and AI-powered applications and platforms for consumers and enterprises.
01.AI is an AI company founded in 2023 by Kai-Fu Lee that focuses on building large language models and AI agents to power productivity tools and enterprise solutions. Headquartered in Beijing, it develops the Yi family of open-weight models and commercial offerings such as the WorldWise Enterprise LLM Platform, along with consumer-facing apps like PopAi and TalkingLime for AI chat, content generation, and language practice.([en.wikipedia.org](https://en.wikipedia.org/wiki/01.AI?utm_source=openai))
A charge labeled “01.AI PTE. LTD. SINGAPORE” typically comes from the company’s Singapore operating entity, which handles billing for its software and AI services.([sgpbusiness.com](https://www.sgpbusiness.com/company/01ai-Pte-Ltd?utm_source=openai)) This may reflect a subscription to one of their AI tools, in‑app or web purchases (for example PopAi premium features or credits), or access to enterprise or team plans on their platforms. Depending on your bank, the transaction date may appear with a leading date (like “11/05”) and the legal entity name rather than the product name you recognize.
If you don’t recognize the charge, first check any 01.AI-related accounts (web dashboard, PopAi, TalkingLime or other apps) for billing history and active subscriptions, and look for email receipts associated with addresses you use for AI tools. You can also visit 01.ai to sign in or contact their team, and if needed, reply to the billing/receipt email you received at sign‑up.([01.ai](https://www.01.ai/?utm_source=openai)) If you still can’t match the transaction, contact your bank or card issuer promptly to review the charge, ask about any additional details they see on their network, and file a dispute if it appears unauthorized.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to 01.AI.
Why do I see a charge from “01.AI PTE. LTD. SINGAPORE” on my card statement?
This descriptor refers to 01.AI’s Singapore legal entity, which processes payments for the company’s AI products and services. The charge is usually for a subscription or one‑time purchase tied to an 01.AI product such as an AI assistant, PopAi, TalkingLime, or an enterprise LLM/agent service, even if the app name itself doesn’t appear on your statement.
What types of subscriptions or plans does 01.AI typically bill for?
01.AI generally bills for access to its AI-powered tools and platforms—this can include consumer subscriptions to apps like PopAi and TalkingLime, usage-based or tiered plans for developers, and enterprise or team licenses to its WorldWise Enterprise LLM and AI agent solutions. Pricing and plan structures are managed through the product’s website or in‑app purchase screens and may renew automatically each billing cycle unless cancelled.([01.ai](https://www.01.ai/?utm_source=openai))
How can I cancel an 01.AI subscription to stop future charges?
To cancel, log into the specific 01.AI product you’re using (for example PopAi, TalkingLime, or an 01.AI web dashboard), go to the account or billing/subscription section, and select the option to cancel or turn off auto‑renew. If you subscribed through Apple’s App Store or another app marketplace, you must cancel through your Apple/Google account subscriptions page rather than directly with 01.AI. After cancellation, you’ll typically retain access until the end of the paid period.
How do I request a refund for an 01.AI charge I didn’t expect?
Start by reviewing the product’s refund policy on 01.ai or within the app’s terms. Then contact 01.AI support via the website or from the email address that sent your receipt, explaining the date, amount, and last four digits of the card. If the subscription was purchased through Apple’s App Store or another marketplace, refund requests usually must be filed through that store’s refund process, as they control the transaction. If you suspect fraud, also contact your bank or card issuer to report and dispute the charge.
Are 01.AI charges usually one-time or recurring?
Many 01.AI charges are recurring because they relate to monthly or annual subscriptions for AI tools or usage plans, but the company may also process one‑time payments for add‑ons, usage top‑ups, or trials that convert into paid plans. Review your account’s billing page or the original purchase confirmation email to see whether your plan is set to renew automatically and what the renewal amount will be.
Why do I see multiple or small test charges from 01.AI on my account?
Small or temporary charges may be authorization holds used to verify that your card is valid when you first sign up or update payment details. These authorizations often appear as pending and then disappear or reverse within a few days. If you see repeated unexpected settled charges rather than temporary holds, review your 01.AI-related accounts for multiple subscriptions and contact support or your bank if something looks incorrect.
How can I confirm which 01.AI product or account a specific charge belongs to?
Search your email inboxes for terms like “01.AI,” “PopAi,” or “TalkingLime” around the charge date and look for receipts or welcome emails. Then log into any related accounts and check the billing history page for matching amounts and dates. If you manage multiple team or enterprise workspaces, verify whether colleagues or admins initiated the purchase. If you still can’t identify it, provide the date, amount, and descriptor to 01.AI support so they can look it up.
How do I contact 01.AI about a billing issue on my card?
Visit 01.ai and look for support, contact, or business partnership links, or use the contact details listed in your purchase receipt or in‑app help center. For app subscriptions, you can also open the app (such as PopAi or TalkingLime) and use the in‑app support or feedback function. When you reach out, include your name, the email used for the account, the billing descriptor, date, currency, and amount so that the billing team can quickly locate your transaction.([01.ai](https://www.01.ai/?utm_source=openai))