1-800-GOT-JUNK?

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1-800-GOT-JUNK? is a full-service junk removal company that picks up and disposes of unwanted items from homes and businesses, including furniture, appliances, and construction debris.

Vancouver, British Columbia, Canada
Owned by O2E Brands

About 1-800-GOT-JUNK?

1-800-GOT-JUNK? is a full-service junk removal company headquartered in Vancouver, British Columbia, Canada, with franchised locations across the U.S., Canada, and several other countries. They specialize in removing and disposing of unwanted items from homes, offices, and job sites, including furniture, appliances, electronics, yard waste, and construction debris. Their crews provide on-site estimates, do all the lifting and loading, and then haul items away for donation, recycling, or disposal, aiming to divert as much as possible from landfills.

A 1-800-GOT-JUNK? charge appears on your bank or card statement when you book and complete a junk removal service, either online at 1800gotjunk.com or by calling their main number. Charges are typically one-time and are based on how much space your items take up in the truck, plus any local disposal fees. You may see an authorization hold or pre-authorization when you secure a booking with a card, which is later adjusted to the final amount after the crew completes the job and confirms the volume. If your job requires more than one truckload, you may see multiple same-day charges.

To verify a 1-800-GOT-JUNK? charge, start by checking your email for a booking confirmation or receipt that matches the date and amount of the transaction, as well as any text messages sent on the day of service. If you booked by phone, the charge date should align with the service date when the crew visited and processed your payment on-site. For questions, visit 1800gotjunk.com and use their contact form or live chat, or call their customer service at 1-800-468-5865 (1-800-GOT-JUNK?) with your service address, date, and card’s last four digits so they can locate your invoice, explain the charge, correct billing errors, or help with adjustments and refunds when appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to 1-800-GOT-JUNK?.

  1. SQ *1800 GOT JUNK? Robina AU

Frequently Asked Questions

What types of charges from 1-800-GOT-JUNK? might show up on my statement?

Most people will see a single, one-time charge on the day their junk removal service is completed. In some cases, you might see an initial authorization hold when you book online or by phone, followed by the final charge once the crew confirms the volume removed. Large jobs needing more than one truckload can result in multiple same-day charges—one per truckload or per separate invoice.

How does 1-800-GOT-JUNK? determine the price I’m charged?

Pricing is based primarily on how much space your items take up in the truck, from a minimum load up to a full truckload, plus any applicable local disposal or specialty handling fees. Crews provide a no-obligation, on-site estimate before starting work; you only pay if you agree to the quoted price. The amount that appears on your statement should match the final written or digital invoice you signed or approved at the time of service.

Why do I see a pending or temporary hold from 1-800-GOT-JUNK? on my card?

When you reserve a service and provide a credit or debit card, 1-800-GOT-JUNK? or your local franchise may place a small authorization hold to verify the card. This hold is usually adjusted or released once the job is completed and the final amount is processed. If you cancelled before service and still see a hold after several business days, contact your card issuer and 1-800-GOT-JUNK? support with the date and amount so they can investigate.

Can I set up a recurring or scheduled service with 1-800-GOT-JUNK?, and how would that appear on my statement?

While 1-800-GOT-JUNK? does not offer traditional subscription plans, some commercial or repeat customers schedule regular pickups (for example, weekly or monthly). In those cases, each visit is billed as a separate transaction, typically dated the day of service. Your statement would show individual charges for each pickup, often with a similar description line referencing 1-800-GOT-JUNK? or the local franchise name.

How do I get a copy of my receipt or invoice for a 1-800-GOT-JUNK? charge?

Receipts are typically emailed or texted to you at the time of service, using the contact information you provided to the crew or during online booking. If you can’t find your receipt, go to 1800gotjunk.com or call 1-800-468-5865 and provide your service address, approximate date and time of pickup, and the last four digits of your card. Customer service or your local franchise can resend your invoice or provide a detailed breakdown of the charge.

How do I dispute a charge or request a refund from 1-800-GOT-JUNK?

If you believe you were overcharged, billed twice, or charged for a service you didn’t receive, contact 1-800-GOT-JUNK? first—either via the customer service number, the contact form, or live chat on 1800gotjunk.com. Have your receipt or bank statement details ready so they can locate the job and review any notes from the crew. In many cases, billing errors or misunderstandings about volume or fees can be corrected directly by the local franchise, which may issue a partial or full refund when warranted.

How can I change, cancel, or reschedule a 1-800-GOT-JUNK? booking to avoid unwanted charges?

You can change or cancel your appointment by calling 1-800-468-5865 or using the contact options provided in your booking confirmation email or text. Most locations allow you to cancel or reschedule up to a certain time before the appointment without fees, but policies can vary by franchise. If you miss an appointment or cancel last-minute, you may be charged a cancellation or call-out fee, so it’s best to adjust your booking as soon as your plans change.

Why is my 1-800-GOT-JUNK? charge higher than the phone or online estimate I received?

Any quote you receive over the phone or online is an estimate based on the information you provided about the items and volume. The final price is confirmed on-site after the crew sees everything in person and measures how much truck space is required, including any additional items or special handling (like unusually heavy materials). If the on-site price was higher, you should have been shown and approved the updated amount before the crew began; contact the company with your invoice if you believe this didn’t happen.

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