1Flow is a SaaS platform that provides in-app and on-site microsurveys and customer feedback tools to help software and mobile app companies understand users, improve retention, and guide product development.
1Flow is a SaaS platform (1flow.ai) based in San Francisco, CA that helps software and mobile app companies run in-app and on-site microsurveys to collect customer feedback in real time. Product teams use 1Flow to launch targeted surveys, NPS and CSAT flows, and user research prompts directly inside their product, without requiring engineering support for each change. It integrates with popular analytics and customer data tools so teams can segment users, trigger contextual questions, and understand how feedback connects to product usage and retention.
A 1Flow charge may appear on your bank or card statement if you (or your company) subscribed to 1Flow’s paid plan, upgraded from a free tier, or paid for an add-on such as higher usage limits or additional seats. Charges are typically recurring on a monthly or annual subscription basis, and the descriptor may look like “1FLOW”, “1FLOW.AI”, or a similar variation referencing their website. You might also see a temporary authorization or small test charge when first adding a card, changing your billing details, or starting a trial that rolls into a paid subscription at the end of the trial period.
If you’re unsure about a 1Flow charge, first check whether you or a teammate signed up using a work email, your company card, or your personal card for a work project. Log in at 1flow.ai and go to the billing or subscription section to view active plans, invoices, and payment history, or search your email inbox for “1Flow” for receipts and onboarding emails. For unresolved questions, use the support or contact link on 1flow.ai (often via in-app chat or a support email) and provide the last 4 digits of the card, billing email, and the exact amount/date of the charge so they can locate the subscription and help with cancellations, refunds, or correcting duplicate accounts.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to 1Flow.
Why am I seeing a recurring charge from 1Flow on my card?
1Flow operates on a subscription model, so recurring monthly or annual charges usually indicate an active workspace or account on a paid plan. Many teams start on a free tier or trial and later upgrade, which begins recurring billing at the end of the trial period. Check your 1Flow workspace billing settings or ask your team’s admin or finance contact whether they use 1Flow for in-app surveys and product feedback.
What are typical 1Flow subscription prices and how are they structured?
1Flow generally prices plans based on factors like monthly tracked users or usage volume, the number of team seats, and advanced features (such as integrations, advanced targeting, or higher survey limits). They usually offer a free or starter tier for smaller teams and paid tiers for growing and enterprise businesses. Exact prices and currency depend on your region and plan, so the best way to confirm is to log into your account or visit the pricing page on 1flow.ai, where you can see your current plan and upcoming renewal amount.
How do I cancel or downgrade my 1Flow subscription to stop future charges?
To cancel or downgrade, sign in at 1flow.ai with the account that manages billing, then go to the workspace or account settings and open the billing/subscription section. From there, you can usually change to a lower plan or cancel auto-renewal so the subscription ends at the close of your current billing period. After cancellation, you’ll typically retain access until the period ends, but future renewals will not be charged. If you can’t access the billing owner account, contact 1Flow support with your workspace name and billing details.
How can I request a refund for a 1Flow charge I wasn’t expecting?
Refunds are handled case by case and depend on 1Flow’s billing and cancellation policies, as well as whether the subscription was already renewed or actively used. If you believe you were charged in error, first cancel or downgrade your plan in the billing settings, then contact 1Flow support through their website or in-app chat with your invoice number, charge amount, and date. They can confirm what the charge was for and advise whether a full or partial refund is possible under their current terms.
Why do I see a small or pending charge from 1Flow on my statement?
When you add or update a payment method, 1Flow’s billing provider may place a small temporary authorization (sometimes a very low amount) to verify that your card is valid. This is not an actual fee and should either disappear or convert to $0 once the bank releases the hold, typically within a few business days. If a larger pending amount appears, it usually represents an upcoming subscription renewal that will post once your bank finalizes it.
What are common 1Flow charge patterns or descriptors I might see?
On statements, 1Flow charges may appear under descriptors like “1FLOW”, “1FLOW.AI”, or a similar variation including the company or domain name. Most customers see a single recurring charge per billing period (monthly or annually), though you may also see additional invoices if you change plans mid-cycle or exceed certain usage limits. If multiple similar amounts appear, check whether you have more than one workspace or if colleagues created separate accounts using the same card.
How do I find invoices, receipts, or the billing owner for our 1Flow account?
Log into 1flow.ai and navigate to the billing or account section, where you can usually download past invoices and receipts and see which email is listed as the billing contact. If you’re not the billing owner, ask your internal admin, finance team, or IT department who manages 1Flow; they can add you as a teammate or share the invoices. You can also search your email for subject lines like “1Flow invoice” or “Payment receipt from 1Flow” to identify the billing account.
What should I do if I don’t recognize this 1Flow charge at all?
First, confirm that no one at your company—especially in product, growth, or UX research—signed up for 1Flow using your card or a shared corporate card. If no one recognizes the subscription, take a screenshot of the charge details (amount, date, descriptor, and last 4 digits of the card) and contact 1Flow via their website so they can look up the transaction. If they cannot locate an account or you suspect fraud, contact your bank or card issuer to dispute the charge and request a new card number if needed.