3D Safety Systems Pty Limited

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3D Safety Systems Pty Limited is an Australian company that provides cloud-based safety, compliance, and workforce/plant management software and mobile apps for construction, infrastructure, and industrial projects.

Botany, New South Wales, Australia
3dsafety.com.au

About 3D Safety Systems Pty Limited

3D Safety Systems Pty Limited is an Australian software company that provides cloud-based safety, compliance, and workforce/plant management platforms for construction, infrastructure, and industrial projects. Based in Botany, New South Wales, they offer web and mobile solutions that help companies manage inductions, permits, competencies, plant and equipment, SWMS, incident reporting, and site access in one integrated system. Their tools are typically used by principal contractors, subcontractors, and asset owners to meet WHS obligations, streamline site onboarding, and maintain accurate records across multiple projects and locations.

A charge from 3D Safety Systems Pty Limited may appear on your bank or card statement when you or your organisation pays for a software subscription, per‑site or per‑project licence, implementation or onboarding services, or usage-based fees (such as per-user access or per-induction charges, depending on your contract). In some cases, you might see a one‑time charge for setup, training, or configuration work, or a recurring monthly/annual fee for ongoing platform access. If your card was used to sign up for a trial or pilot program that converts to a paid plan, the first billing cycle may also appear as a new charge, and you might occasionally see pre-authorisation holds when updating payment details.

To verify or resolve questions about a 3D Safety Systems charge, start by checking internal documentation: invoices or proposals from 3D Safety, emails confirming your subscription, or purchase orders raised by your company. Log into your organisation’s 3D Safety portal to review billing details, plan type, renewal dates, and account owner information, or contact your internal safety/IT/procurement team to confirm who authorised the service. If you still have concerns, use the contact options on their website at 3dsafety.com.au (such as the contact form or phone number listed there) and provide the last 4 digits of the card, the exact charge amount, and transaction date so they can locate your account and clarify, adjust, or cancel billing if appropriate.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to 3D Safety Systems Pty Limited.

  1. 3D SAFETY SYSTEMS PTY BOTANY AU
  2. 3D SAFETY SYSTEMS PTY BOTANY AUS

Frequently Asked Questions

Why am I seeing a recurring charge from 3D Safety Systems Pty Limited every month or year?

This usually relates to an active subscription for the 3D Safety cloud platform used by your company to manage site inductions, safety compliance, or workforce/plant records. Many customers are billed monthly or annually on a contract basis, with charges tied to the number of users, sites, or modules your organisation has activated. Check your contract or the billing section of your 3D Safety admin portal to confirm your renewal cycle and amounts.

What are the typical charges or amounts I might see from 3D Safety Systems?

Amounts can vary widely because 3D Safety is generally sold on a business-to-business basis, often with tailored pricing based on user counts, number of sites, selected modules, and implementation scope. You might see regular subscription fees, separate line items for onboarding or training, or project-specific licences depending on your agreement. The most accurate way to identify the charge is to compare the amount to your latest invoice or proposal from 3D Safety or your company’s purchase order.

How do I cancel or change my 3D Safety Systems subscription?

Subscriptions and licence changes are usually managed at the organisation level through your contract with 3D Safety Systems. If you are an account administrator, contact 3D Safety via the contact details on 3dsafety.com.au and request a change to your licence, modules, or renewal terms, or use any account-management instructions in your service agreement. If you’re an individual worker or subcontractor, you typically cannot cancel a company-wide subscription; instead, speak with your internal safety manager, project manager, or procurement team.

Why was my card charged by 3D Safety Systems when I only did a site induction?

In many cases, workers or subcontractors complete inductions or site access registration through 3D Safety at no personal cost, with fees covered by the principal contractor or employer. However, some organisations may choose to pass certain onboarding or induction costs through to subcontractors or smaller companies, which can result in a direct charge. Review any onboarding or site access instructions you received and check with your employer or the site/project owner to confirm who is responsible for these fees.

How can I request a refund or dispute an unexpected charge from 3D Safety Systems?

First, confirm internally that no one in your organisation (such as a safety, HR, or project administrator) authorised the service or added new licences, which can increase billing. If the charge still appears incorrect, gather your transaction details (date, amount, and last 4 digits of the card) along with any invoices, then contact 3D Safety through the support or contact page at 3dsafety.com.au to request a review or refund. They can clarify what the charge relates to and advise whether a reversal or credit is possible under your contract terms.

Why do I see a small or pending charge from 3D Safety Systems on my card?

A small or pending amount can occur when 3D Safety (or their payment processor) runs an authorisation to verify your card details, particularly when adding or updating a payment method. These authorisation holds are not actual payments and should either disappear or convert to the correct final charge within a few business days. If a small pending amount remains for longer than expected, contact your bank or 3D Safety’s support channel with a screenshot of the transaction for clarification.

How can I contact 3D Safety Systems about a billing or account question?

Visit 3dsafety.com.au and use the Contact or Support section to reach their team; most business customers will see options such as a web contact form, phone number, or email address for sales and support. When you contact them, include your company name, site or project name, the email used for your account, and full transaction details so they can quickly locate your record. If your organisation has a designated account manager, you can also reach out to them directly for billing and subscription questions.

I no longer use 3D Safety—why am I still being charged, and how do I stop future payments?

Because 3D Safety is often sold on fixed-term contracts, billing may continue until the contract end date or until formal written notice is given according to your agreement. If your team has stopped using the platform but charges continue, check your original contract or proposal for cancellation notice periods and auto‑renewal clauses. Then have an authorised representative from your organisation contact 3D Safety via the website to confirm termination dates, stop renewals, or adjust your licence level going forward.

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