Question 1

Why did I get a charge from 5 Star Alterations on my card?

Accepted Answer

This charge is typically for clothing-related services such as hemming pants or dresses, adjusting waistlines, taking in or letting out garments, or repairing zippers and seams. Many customers forget the charge because they paid quickly at the counter when dropping off or collecting items, often on the same day as shopping for clothes nearby in central Adelaide. Review any recent fittings, wedding/event prep, or uniform alterations you may have arranged in the last few weeks.

Question 2

What are typical prices for services at 5 Star Alterations?

Accepted Answer

While exact prices vary by garment and complexity, common amounts might include modest charges for simple trouser or skirt hems, mid-range charges for dress or jacket alterations, and higher totals if you had multiple items tailored at once. Formalwear adjustments (suits, gowns, bridesmaid dresses) and complex resizing usually cost more than basic repairs or replacing a zipper. If your statement shows a round figure, it may be the total for several items on a single invoice.

Question 3

Why do I see two similar charges from 5 Star Alterations around the same date?

Accepted Answer

Some alteration shops take a deposit when you drop off items and charge the remaining balance when you collect them, which can appear as two separate transactions. You may also see a small initial pre-authorisation followed by the final settled amount, especially with contactless payments. Check the exact amounts and dates—one may be a temporary hold that later reverses, while the other is the final charge for your completed alterations.

Question 4

Can I cancel or change my alteration order and get a refund?

Accepted Answer

Once work has begun on a garment, most alteration shops have limited ability to cancel the order because time and materials have already been used and the item may have been cut. If you change your mind shortly after dropping off your clothes, contact or visit 5 Star Alterations as soon as possible with your receipt to see what can be stopped or modified. Partial or full refunds are usually considered on a case-by-case basis, depending on how much work has already been completed.

Question 5

How do I dispute an incorrect amount charged by 5 Star Alterations?

Accepted Answer

First, compare your bank statement with any paper or emailed receipt from your visit to confirm the discrepancy. If the amount on your statement does not match what you agreed to, bring your receipt and statement details to the shop or call the number printed on the receipt or storefront signage. Staff can look up the transaction on their EFTPOS terminal and, if an error is confirmed, they can usually process a partial refund or adjustment back to your card. If you cannot resolve it directly, you may then contact your bank to raise a formal dispute.

Question 6

Why is there a small pending or temporary charge from 5 Star Alterations?

Accepted Answer

Some payment terminals place a small temporary authorisation on your card when you tap or insert it, especially if the final amount is adjusted after additional items are added. This can appear as a low-value or odd-numbered pending transaction that later disappears, leaving only the final charged amount. These holds are controlled by your bank and typically clear automatically within a few business days.

Question 7

How can I get a copy of my receipt for a 5 Star Alterations charge?

Accepted Answer

If you paid in-store, you were likely offered a printed EFTPOS receipt at the time of payment. If you no longer have it, note the exact date, time window, amount, and last 4 digits of the card, then visit or call the shop so they can search their terminal history. Many independent alteration shops can reprint or reissue a tax receipt if you can provide enough transaction details.

Question 8

What should I do if I don’t recognise this 5 Star Alterations transaction at all?

Accepted Answer

Ask family members or anyone who uses your card (or has been authorised to use it) whether they recently had clothing altered in central Adelaide, as the charge may be legitimate but made by someone else in your household. If no one recognises it, contact your bank using the phone number on the back of your card to check for possible card compromise and to request more details about the merchant record. Your bank can help you block the card, investigate the transaction, and initiate a dispute if fraud is suspected.

5 Star Alterations

About 5 Star Alterations

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