About Conni
Conni is an Australian-owned personal care brand based in Geelong, Victoria, specialising in high-quality reusable and disposable absorbent products for continence management, toilet training, and bedding and floor protection. They design products for both children and adults, including washable incontinence underwear, absorbent bed pads, mattress and pillow protectors, chair and floor pads, kids’ toilet-training pants, and swim shorts designed for incontinence. Conni products are commonly used at home, in aged care facilities, in disability support settings, and in healthcare environments, with a focus on comfort, discretion, and sustainability.
A Conni charge on your bank or card statement usually comes from an online purchase at conni.com.au or from a phone or direct order placed with their customer service team. Most charges are for one-time product orders, though you might also see multiple charges if you placed several separate orders, ordered for different family members, or had a pre-order and a regular order processed at different times. You may also see small temporary “pending” amounts when you first place an order; these are authorization holds used by your bank to verify the card and should drop off automatically. Shipping fees and taxes may appear as part of the same Conni transaction total.
If you’re unsure about a Conni charge, start by checking your email for an order confirmation or tax invoice from conni.com.au around the date of the transaction, including any secondary email addresses used for family purchases. Log into your Conni account (if you created one) to review your order history and invoices, or use their guest-order lookup tools if available. For further questions or to dispute or adjust an order, contact Conni through the “Contact Us” page on conni.com.au or via the customer service phone details listed there; have your full name, email, and the last four digits of the card used ready so they can locate your order. For billing discrepancies, damaged goods, or returns, follow their returns and refund instructions on the website and, if necessary, also speak with your bank or card issuer about chargeback options within their time limits.