Charlie's Shoes & Keys is a local locksmith and repair shop offering key cutting, shoe repairs, watch services and related products from its location in Northpoint Shopping Centre, Harlaxton, Queensland, Australia.
Charlie’s Shoes & Keys is a local locksmith and repair shop located in the Northpoint Shopping Centre in Harlaxton, Toowoomba, Queensland. Trading under the Toowoomba Key Cutting & Shoe Repairs brand (toowoombakeycutting.com.au), they specialise in key cutting, basic locksmith services, shoe and boot repairs, leather and bag repairs, as well as watch battery replacement and minor watch repairs. They also sell related accessories such as key rings, key tags, shoe care products, laces, and occasionally security or lock hardware.
A charge from “Charlie’s Shoes & Keys,” “Toowoomba Key Cutting,” or a similar description on your bank statement usually relates to an in‑store purchase or service at their Northpoint Shopping Centre location. Common reasons include having house or car keys cut, repairing shoes or boots, replacing a watch battery, purchasing shoe care items, or paying for a small locksmith-related job. Most transactions are one‑time card payments made via EFTPOS, contactless tap, or card-not-present (phone) payments, though you might also see a separate charge if you paid a deposit for a special-order item or more complex repair.
If you don’t recognise a charge, first think back to any recent visits to Northpoint Shopping Centre or times you had keys cut, shoes repaired, or a watch battery replaced. Check your wallet or email for paper or digital receipts, and ask family members or staff who may have used your card for errands. To resolve questions, you can contact the shop directly via the details on toowoombakeycutting.com.au or visit them in person with your bank statement; they can usually look up the transaction by date and amount. If you still suspect an error or fraudulent use of your card, contact your bank promptly to dispute or block further charges.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Charlie's Shoes & Keys.
Why do I see a charge from Charlie’s Shoes & Keys on my bank statement?
This charge typically comes from an in‑store purchase or service at Charlie’s Shoes & Keys / Toowoomba Key Cutting & Shoe Repairs in Northpoint Shopping Centre, Harlaxton. Common transactions include key cutting, shoe or boot repairs, watch battery replacement, or buying items like laces, polish, or key accessories. The statement descriptor may appear as “Charlie’s Shoes & Keys,” “Toowoomba Key Cutting,” or a shortened terminal name depending on your bank.
What types of services or products could result in a charge from this merchant?
You may be charged for cutting new house or padlock keys, car key shells (and sometimes programming by arrangement), shoe and boot resoling or stitching, heel repairs, bag or belt repairs, and watch battery replacement. Purchases of shoe care products, laces, insoles, key tags, and key rings are also common low‑to‑moderate value charges. Larger amounts are more likely to be for multiple keys, extensive shoe repairs, or special-order items.
Does Charlie’s Shoes & Keys offer subscriptions or recurring billing?
No, Charlie’s Shoes & Keys is a local repair and locksmith shop and does not operate subscription or membership billing. All standard services, like key cutting or shoe repairs, are charged as one‑off transactions at the time of service or when you drop off/pick up an item. If you see repeat charges, it’s usually because you have visited multiple times or several separate transactions were processed on different days.
Why is there a small pending or duplicate-looking charge from this shop?
Some banks show a temporary “pending” EFTPOS or contactless amount when your card is first tapped or inserted, which later finalises as a completed transaction. If you tapped more than once or the terminal connection dropped, you may briefly see more than one pending entry, but only one should settle. If a duplicate charge appears to have fully posted, contact Charlie’s Shoes & Keys with the transaction details so they can verify and, if applicable, process a reversal, then follow up with your bank if needed.
How can I get a copy of my receipt or invoice from Charlie’s Shoes & Keys?
If you paid in store, you were likely given a paper EFTPOS receipt or a printed job ticket for repairs. If you no longer have it, you can call or visit the shop and provide the approximate date, time, and amount, along with the last four digits of the card used; they can usually locate the transaction in their register system and reprint or confirm details. Use the contact details on toowoombakeycutting.com.au to reach them during business hours.
How do I query a charge or request a refund from Charlie’s Shoes & Keys?
Start by contacting the shop directly—either by phone or via the contact form or details listed on toowoombakeycutting.com.au—and provide your name, the date and amount of the charge, and any receipt information you have. They can check their records to confirm what the charge was for and discuss whether a refund, adjustment, or further work is appropriate (for example, if a repair failed prematurely). Refunds, when approved, are typically processed back to the same card used for the original payment; your bank may take a few business days to show the credit.
Can I cancel or change a repair job or special order after I’ve paid?
If you’ve left shoes, keys, or other items for repair or placed a special order, contact the shop as soon as possible if you need to change or cancel it. For work already completed or special-order items that have been specifically ordered in, cancellation may not be possible or may incur a fee, at the shop’s discretion. For pending work, they may be able to stop or modify the job and adjust the final charge accordingly.
How can I confirm that a family member or employee used my card at Charlie’s Shoes & Keys?
Ask anyone who has access to your card if they recently had keys cut, shoes repaired, or a watch battery replaced at Northpoint Shopping Centre. The date and approximate time on your statement will often jog memories, and the amount can hint at the type of service (for example, several keys versus a full shoe repair). If you still can’t identify the spender, contact the shop with the transaction details so they can tell you what was purchased—within privacy and record-keeping limits—then speak to your bank if you suspect unauthorised use.