About Gratis
Gratis is Turkey’s largest beauty and personal care retail chain, with hundreds of drugstore-style shops across the country and an active e‑commerce site at gratis.com. The stores carry a wide assortment of cosmetics, skincare, haircare, hygiene products, baby care, household cleaning supplies, snacks, and beauty accessories from both international and local brands. Customers can shop in physical stores or online, often using discounts, seasonal promotions, and a loyalty program tied to their phone number or Gratis card/app.
A charge from “GRATIS”, “GRATIS MAGAZA”, “GRATIS ISTANBUL”, or similar wording on your bank or card statement usually relates to a purchase made at a Gratis store or on gratis.com in Turkish lira (TRY). This can be a one‑time in‑store payment, an online order, a click‑and‑collect purchase, or an installment purchase if your bank offers it. In some cases, you may see a small temporary authorization or a higher “pending” amount when you place an online order; this is a standard card verification hold and typically adjusts to the final purchase total once the order is processed and shipped. Gratis does not normally run subscription-style recurring billing, so repeated monthly charges usually indicate multiple separate purchases or saved-card use in the app or website.
If you don’t recognize a Gratis charge, start by checking recent store visits, online orders on gratis.com, and the order history in the Gratis mobile app or loyalty account (using the phone number or email you registered with). Compare the amount and date on your bank statement to receipts, SMS confirmations, or email invoices from Gratis. For further help, contact Gratis customer service via the support/contact form on gratis.com, the customer care number printed on your store receipt, or through their official social media channels; they can look up transactions by card details, receipt number, or loyalty account and help with issues like double charges, incorrect amounts, returns, or refunds.