Question 1

Why was I charged by 5 Star Fingerprinting in Rocklin, CA?

Accepted Answer

A charge from 5 Star Fingerprinting usually means you completed a live scan or ink fingerprinting appointment for a background check, often related to a job, professional license, school or church volunteering, or another position that required DOJ/FBI clearance. The transaction amount typically covers their rolling fee plus any required government processing fees.

Question 2

What are typical fees I might see from 5 Star Fingerprinting on my statement?

Accepted Answer

Typical charges include a rolling (service) fee in the $20–$30 range plus additional DOJ/FBI or agency fees, which can bring the total into the $40–$70+ range depending on the type of background check requested. Group events or mobile services may have different pricing, which should be quoted to you in advance at the time of scheduling.

Question 3

Can 5 Star Fingerprinting place an authorization hold on my card?

Accepted Answer

In most cases, 5 Star Fingerprinting runs a standard card charge at the time of service. However, depending on their payment processor, you might briefly see a pending or pre‑authorization amount before it posts as a final charge. These pending amounts should resolve automatically; if a pending charge lingers or duplicates, contact both 5 Star Fingerprinting and your bank.

Question 4

How do I get a receipt or proof of payment from 5 Star Fingerprinting?

Accepted Answer

If you were fingerprinted in person, you should have been offered a paper receipt at checkout. If you no longer have it, you can call their Rocklin office and request a copy—be prepared to provide your name, the date and approximate time of your visit, and the last four digits of the card used so they can locate your transaction.

Question 5

How do I contact 5 Star Fingerprinting about a billing question or disputed charge?

Accepted Answer

You can contact 5 Star Fingerprinting directly using the phone number and email address listed on their official website, 5starfingerprinting.com. When you reach out, include your full name, date of service, contact information, and details about the charge so they can research the transaction and respond quickly.

Question 6

Does 5 Star Fingerprinting offer refunds if my background check is rejected or if I paid twice?

Accepted Answer

Government agency fees for DOJ/FBI or similar checks are typically non‑refundable once submitted, but 5 Star Fingerprinting may be able to review situations involving duplicate payments or technical issues. Contact them with your receipts and any reference numbers so they can determine whether a partial or full refund of their service portion is possible.

Question 7

I see a charge from 5 Star Fingerprinting but don’t remember going there—could it be for a group or mobile event?

Accepted Answer

Yes. 5 Star Fingerprinting provides mobile live scan services for schools, churches, camps, and employers in the area. If you were fingerprinted at a special event (such as a school back‑to‑school night or volunteer training), the on‑site service may still process as a charge from their Rocklin business name, which explains why that location appears on your statement.

Question 8

How can I verify that my fingerprints and background check were actually submitted after I paid 5 Star Fingerprinting?

Accepted Answer

After your appointment, 5 Star Fingerprinting transmits your live scan data electronically to the requesting agency (such as the California DOJ). You usually receive an ATI or reference number on your live scan form. Use that number on the requesting agency’s status-check website or contact the agency or your employer to confirm that your fingerprints were received and your background check is in progress.

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