7shifts

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7shifts is a workforce management and scheduling platform designed primarily for restaurants, offering tools for employee scheduling, time tracking, and labor cost control. The 'PAY' descriptor typically relates to its payroll or payments features.

Saskatoon, Saskatchewan, Canada
7shifts.com

About 7shifts

7shifts is a software company that provides workforce management tools tailored mainly to restaurants, cafes, and other hospitality businesses. Its platform includes employee scheduling, time and attendance, labor cost forecasting, communication tools, and integrations with POS and payroll systems. The company also offers payroll-related services branded as 7shifts Payroll or 7shifts Pay, which help restaurants streamline paying their staff and managing labor compliance.

A charge labeled "7shifts PAY" on your card statement is likely associated with a subscription fee for 7shifts’ software, a recurring payment for its payroll or premium features, or a billing transaction connected to restaurant labor management services. Restaurants and hospitality operators commonly put these charges on a business credit or debit card as a monthly or annual SaaS subscription, or as usage-based charges tied to the number of locations or employees.

If you’re unsure about a 7shifts charge, start by checking whether your business or employer uses 7shifts for scheduling or payroll, and review invoices or billing history in the 7shifts admin/account portal. Administrators can log into the 7shifts dashboard to see current plans, billing dates, and past payments, or update/cancel subscriptions. For further help, contact 7shifts support through their website or in-app support, providing the last four digits of the card, date, and amount of the charge so they can locate the transaction and clarify what it covers.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to 7shifts.

  1. 7shifts PAY 251017

Frequently Asked Questions

Why do I see a charge from "7shifts PAY" on my card statement?

A "7shifts PAY" charge usually indicates a payment for 7shifts’ workforce management or payroll-related services, such as a subscription fee for scheduling and time tracking or additional payroll/payments features used by your restaurant or hospitality business.

Is the "7shifts PAY" charge a recurring subscription?

In many cases, yes. 7shifts is typically billed as a recurring monthly or annual SaaS subscription, sometimes with add-on fees for extra locations, features, or payroll services. You can confirm the billing frequency by logging into the 7shifts admin account and checking the Billing or Subscription section.

How can I cancel or change my 7shifts subscription so future "7shifts PAY" charges stop?

An account administrator can log into the 7shifts web dashboard, go to Settings or Billing/Subscription, and either downgrade, change, or cancel the plan according to the options shown. If you don’t have admin access, contact the person in your organization who manages your 7shifts account or reach out to 7shifts support for assistance.

How do I get an invoice or receipt for a "7shifts PAY" transaction?

Invoices and receipts for 7shifts charges are typically available inside the 7shifts admin portal under Billing or Account. You can download PDFs of past invoices or have them emailed to your accounting or finance contact. If you can’t locate a specific invoice, contact 7shifts support with the charge date and amount so they can resend it.

Can I request a refund for a 7shifts charge I don’t recognize or no longer need?

Refunds are handled case by case and depend on your agreement and billing terms. If you believe you were billed in error or you cancelled but still see a "7shifts PAY" charge, contact 7shifts support immediately, provide your account details and transaction information, and ask them to review the charge and advise on refund eligibility.

Why do I see a 7shifts charge with an unfamiliar amount this month?

The amount may differ if you changed your plan, added or removed locations, activated additional features (such as payroll or advanced labor tools), or if promotional pricing expired. Check the Billing section in your 7shifts account for a breakdown of current charges and any plan changes in the last billing cycle.

How can I contact 7shifts about a billing or "7shifts PAY" question?

You can contact 7shifts by visiting 7shifts.com and using their support/contact options, or by using the in-app chat/support feature from the admin dashboard. Having your account email, business name, and transaction details ready will help them quickly look up your billing records.

Could a "7shifts PAY" charge be related to employee payroll deposits?

The descriptor may reference 7shifts’ payroll-related services, but card charges themselves are typically for the software and payroll service fees—not the actual wages paid to employees. If you’re an employee seeing a 7shifts-related descriptor on a pay statement, check with your employer’s payroll administrator to understand which system they use to process your pay.

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