ACT Cabs

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ACT Cabs is a local taxi and point‑to‑point transport booking service operating a large fleet of taxis across Canberra and surrounding New South Wales regions.

Fyshwick, Canberra, ACT, Australia
actcabs.com.au

About ACT Cabs

ACT Cabs is a long‑established taxi and point‑to‑point transport service based in Canberra, ACT, operating a large fleet of cars across the Canberra region and nearby parts of New South Wales. Through its website (actcabs.com.au), booking app, and phone booking service, ACT Cabs provides standard taxis, wheelchair‑accessible vehicles (WAVs), and pre‑booked or on‑demand trips for individuals, business travellers, and corporate accounts. Fares are regulated under local ACT point‑to‑point transport rules, and additional fees may apply for things like airport pick‑ups, late‑night travel, toll roads, or booking surcharges.

A charge from ACT Cabs will almost always relate to a taxi trip you took in Canberra or a surrounding NSW area, or to a booking made through their app or phone service. Most people see a one‑time charge for a completed trip, but you may also notice a small pre‑authorisation or “pending” amount when you pay by card in‑car or via the app, which is later adjusted to the final fare. Other common situations include charges for pre‑booked trips, airport journeys, waiting time, surcharges, or a late cancellation/no‑show fee if you booked a taxi and did not travel. If you have a business or corporate account with ACT Cabs, your statement may show grouped or periodic charges for multiple rides.

To verify an ACT Cabs charge, start by checking the date, location, and amount against any taxi rides you took in or around Canberra, especially trips to or from Canberra Airport, major hotels, or the city centre. Look for an email receipt from the ACT Cabs app or a printed receipt you received from the driver, and if you have an online or app account, review your recent trips and payment history there. If something still doesn’t match, contact ACT Cabs via the contact details on actcabs.com.au or the phone number on your receipt, provide the last four digits of your card, trip date, approximate pick‑up/drop‑off locations, and the amount; they can locate the trip, explain the fare breakdown, correct any overcharge, or advise on next steps, including how to dispute a transaction with your bank if needed.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ACT Cabs.

  1. ACT CABS 0261030882 FYSHWICK AU
  2. ACT CABS 0261030882 FYSHWICK AUS

Frequently Asked Questions

Why do I see an ACT Cabs charge on my card when I only took one short taxi ride?

ACT Cabs fares typically include a flagfall (starting fee), a distance/time component, and may include extras like booking fees, airport fees, late‑night or public holiday surcharges, and waiting time. The total on your statement may therefore be higher than the meter distance alone, especially for airport pick‑ups or late‑night trips. Compare the amount with your printed or emailed receipt, which should itemise the fare components. If you don’t have a receipt, ACT Cabs support can look up the trip using your card details and trip date/time.

Why is there a small or duplicate ACT Cabs charge showing as ‘pending’ on my account?

When you pay by card in an ACT Cabs vehicle or via the app, a temporary pre‑authorisation hold may be placed on your card to confirm it is valid and has sufficient funds. This can appear as a second, smaller charge or a rounded amount while the final fare is processed. The hold should automatically drop off or be adjusted to match the final trip fare within a few business days. If the authorisation does not reverse or you appear to have been charged twice, contact ACT Cabs with a screenshot of your statement so they can check and, if needed, arrange a correction or refund.

Does ACT Cabs have any subscriptions or recurring charges?

For most passengers, ACT Cabs trips are charged as one‑time payments per ride with no ongoing subscription. However, corporate or business account holders might see regular consolidated invoices that are paid by stored card or direct billing, which can look like recurring charges on a statement. If you see repeated ACT Cabs charges, review whether you or your workplace uses ACT Cabs for regular travel, or if a family member has stored your card in the app. Contact ACT Cabs if you suspect unauthorised recurring use so they can investigate and help you stop further charges.

How can I get a receipt or fare breakdown for an ACT Cabs charge?

If you booked through the ACT Cabs app or online, you can usually view and download trip receipts from your account’s ‘History’ or ‘My Trips’ section. For street‑hailed or phone‑booked taxis where you paid in the car, the driver can provide a printed receipt at the end of the trip, which shows the date, time, vehicle number and fare components. If you no longer have the receipt, contact ACT Cabs via the details on actcabs.com.au with the trip date, approximate time, pick‑up/drop‑off locations, and the last four digits of your card; they can often retrieve a copy or provide a fare breakdown.

How do I cancel an ACT Cabs booking, and can I be charged a cancellation or no‑show fee?

If you booked through the ACT Cabs app, you can usually cancel directly in the app before the driver arrives, subject to their cancellation policy. For phone bookings, you should call back as soon as you no longer need the taxi so the booking can be cancelled. In some cases, especially for pre‑booked or airport pick‑ups, a cancellation or no‑show fee may apply if the driver has already been dispatched or has arrived at the pick‑up point. The exact fee and timing are set by ACT Cabs and local regulations, so check their website or ask support if you believe you were wrongly charged a cancellation fee.

How can I dispute an ACT Cabs fare or request a refund?

Start by contacting ACT Cabs directly using the support details on actcabs.com.au, providing the trip date, approximate time, locations, vehicle or driver details if you have them, and the exact amount charged. They can review the meter data and payment record, explain the fare calculation, and if there was an error (for example, a duplicated payment or incorrect surcharge) they can arrange a partial or full refund back to your card. Keep copies of receipts, screenshots, and email correspondence in case you also need to lodge a dispute with your bank. If you notice a charge you’re sure is fraudulent, notify your bank immediately and then inform ACT Cabs so they can block further use of your details.

What are typical ACT Cabs charge amounts and why are they sometimes rounded?

Typical ACT Cabs fares vary depending on distance, time of day, and any applicable surcharges, so you may see small local trips, medium city‑to‑suburb fares, or higher airport or long‑distance charges on your statement. In‑car payment terminals or app payments may round to the nearest 5 or 10 cents, or to a whole dollar if you added a tip or asked the driver to round up. Your bank statement may also round or convert amounts slightly if your account is not in AUD. If the rounding seems larger than you expected, compare against your receipt and contact ACT Cabs if something doesn’t match.

How do I contact ACT Cabs if I don’t recognise this charge?

Go to actcabs.com.au and use the official contact options listed there, which typically include a customer service phone line and email/contact form. Provide the date and amount of the charge, the last four digits of your card, and any trip details you remember so they can search their system. They will be able to confirm whether the charge is linked to a specific trip, explain the fare, and advise on refunds or what to do if the transaction does not belong to you.

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