Active Network

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Active Network is a software and payments platform that processes registrations and online payments for events, camps, sports leagues, and recreation programs. Charges beginning with “ACT*” on card statements typically come from transactions handled through its systems.

Plano, Texas, United States
activenetwork.com
Owned by Global Payments Inc.

About Active Network

Active Network is a technology and payment processing company that provides registration, membership, and commerce software for organizations that run races, endurance events, youth sports leagues, camps, park and recreation programs, and similar activities. Instead of collecting payments directly, many of these organizations use Active Network’s online portals and point‑of‑sale tools, so the company’s name appears as the merchant on card statements. Active Network is headquartered in Plano, Texas, and is a subsidiary of Global Payments Inc., a large payments technology company.

A charge described as “ACT*ACTIVAC04914” on a Visa or other card statement almost certainly indicates that a payment was processed through Active Network’s system, not that you purchased something from a standalone company called “Activac.” The “ACT*” portion is the Active Network billing prefix, and the “ACTIVAC04914” portion is likely an internal abbreviation or code related to the specific organization, program, or transaction (for example, a particular camp, league, or registration batch). Such charges may represent one‑time registration fees, recurring membership or program dues, or charges related to add‑ons like insurance, processing fees, or optional memberships such as ACTIVE Advantage.

If you have questions about this charge, start by reviewing recent registrations or sign‑ups for races, camps, youth sports, or recreation programs you or family members completed online. Confirmation emails and receipts from those organizations often reference Active Network or include the same amount and date as the card charge. You can also contact Active Network’s customer support or the organization that ran the event, using the contact details in your confirmation email or on the organization’s website. If you do not recognize the charge and cannot match it to any registration, you can dispute it through your card issuer, who will investigate under protections such as the Fair Credit Billing Act and may request documentation from Active Network and the underlying organization.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Active Network.

  1. 411641 ACTIVE 952234332 MN
  2. ACT*ACTIVAC04914

Frequently Asked Questions

What is the “ACT*ACTIVAC04914” charge on my credit card statement?

A descriptor like “ACT*ACTIVAC04914” indicates a payment processed by Active Network, a registration and payments platform used by organizations for events, camps, and sports programs. The “ACT*” is Active Network’s billing prefix, and “ACTIVAC04914” is likely an internal code or abbreviation tied to the specific organization or registration, not a separate company named Activac.

How can I figure out which event or organization this Active Network charge is for?

Check your recent emails and accounts for registration confirmations for races, camps, youth sports, park and recreation classes, or similar activities around the date and amount of the charge. The underlying organization’s receipt usually lists the exact fee, date, and sometimes notes that billing is handled by Active Network, which should match the ACT* charge on your statement.

Does Active Network charge recurring fees like subscriptions or memberships?

Yes. In addition to one‑time registration and processing fees, some users are enrolled in recurring memberships such as ACTIVE Advantage, which can result in yearly or periodic charges processed by Active Network. If you see an unfamiliar ACT* charge in a standard amount (for example, an annual membership fee), log into your Active/ACTIVE Advantage account or contact their support to see if an active membership is billing your card.

How do I cancel an Active Network‑related membership or stop future ACT* charges?

To cancel a membership such as ACTIVE Advantage, sign in to your Active/ACTIVE Advantage account (using the email you registered with), go to the account or billing section, and follow the cancellation instructions. If the charge relates to a specific program run by a local organization, you may need to cancel directly with that organization; they control program enrollment while Active Network only processes payments on their behalf.

How do I request a refund for an ACT* Active Network charge I don’t recognize or no longer want?

First, identify the underlying organization (race, camp, league, etc.) using your email confirmations or Active account history. Most refunds must be approved by that organization, because they set the refund and cancellation policies; many events are non‑refundable after certain dates. If you believe the charge is unauthorized or the result of an unwanted membership, contact Active Network’s customer service and the organization, and if necessary dispute the transaction with your card issuer.

Why do some Active Network charges include extra fees or odd amounts?

Active Network often processes not just the base registration, but also processing fees, service fees, or optional add‑ons selected during checkout. As a result, your statement total may include a combination of the event fee and these platform or convenience fees, which can lead to non‑round figures (e.g., $48.37 instead of exactly $45.00). Your itemized email receipt from the event or Active Network should break down these components.

Can Active Network place temporary or pending charges on my card?

Like other online processors, Active Network may generate pending authorizations when you start a registration or update your payment method. If the registration fails or is canceled mid‑process, these authorizations typically drop off automatically after a few days. If a pending ACT* charge remains longer than a week or posts twice, contact the event organizer, Active Network support, or your bank to investigate.

What should I do if I suspect the ACT*ACTIVAC04914 charge is fraudulent?

If you cannot match the ACT* charge to any registration by you or family members, contact your bank or card issuer immediately to report the transaction as potentially unauthorized. They can block your card, issue a replacement, and open a dispute. It can also help to notify Active Network with the exact descriptor and amount so they can look up the transaction in their system and identify which organization initiated it.

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