ActiveCampaign

Software98% confidence

ActiveCampaign is a software company that provides cloud-based marketing automation, email marketing, and CRM tools for businesses to manage customer experience and sales automation.

Chicago, IL
activecampaign.com

About ActiveCampaign

ActiveCampaign is a cloud-based marketing automation, email marketing, and CRM (customer relationship management) platform headquartered in Chicago, IL. Businesses use ActiveCampaign to send email campaigns, build automated customer journeys, score and manage leads, and track sales pipelines. The company offers multiple subscription tiers (such as marketing and sales plans) that scale based on features and the size of a customer’s contact list, with pricing that increases as you add more contacts or advanced capabilities.

A charge from ActiveCampaign on your bank or card statement usually relates to a subscription for their marketing automation, email, or CRM services. This could be a monthly or annual plan renewal, an upgrade to a higher tier, an increase in your contact limit, or add-ons like additional users. You might also see temporary authorization holds when first adding or updating a payment method, as well as prorated charges if you upgrade mid-cycle. ActiveCampaign also offers free trials; once a trial converts to a paid plan, the first billing may appear as a new charge on your statement.

If you’re unsure why you were charged by ActiveCampaign, first log into your account at activecampaign.com and go to Settings > Billing (or Billing & Upgrade) to review your current plan, invoices, billing dates, and payment history. Compare the amount and date on your bank statement with the invoices listed in your ActiveCampaign account. If you still have questions, you can contact their support team via the Help or Support link in your account, submit a ticket via their website, or, for higher-tier/enterprise plans, use chat or phone support. Common issues—such as being billed after a trial, forgetting about an annual plan, or charges due to increased contact counts—are usually resolved by adjusting your plan, updating your billing settings, or requesting assistance from ActiveCampaign support.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ActiveCampaign.

  1. ACTIVECAMPAIGN, INC. CHICAGO US

Frequently Asked Questions

Why did I get a recurring charge from ActiveCampaign?

ActiveCampaign operates on a subscription model, so you’re billed automatically at the start of each billing cycle (monthly or annually) for your marketing automation, email, or CRM plan. The charge on your statement likely corresponds to your plan renewal or a recent upgrade, such as moving to a higher tier or adding more contacts/users. You can see your exact renewal date and plan details under Settings > Billing once you log into your ActiveCampaign account.

What are typical ActiveCampaign subscription prices and why did my amount change?

ActiveCampaign pricing depends on two main things: your plan level (e.g., marketing vs. sales, standard vs. advanced tiers) and the size of your contact list. As your contact count passes certain thresholds, your monthly or annual fee automatically moves to the next pricing bracket, which can make the charge on your statement higher than before. You can see your current contact limit, plan tier, and upcoming charges in your account’s Billing section, and you can reduce your plan level or contacts to lower future charges.

Why do I see a small or duplicate ActiveCampaign charge or a pending amount on my card?

Small or duplicate-looking charges (such as low-dollar or $0 pending amounts) are often temporary authorization holds placed when you first subscribe or update your payment method. These are used by your card issuer and ActiveCampaign’s billing processor to verify the card and are not actual completed payments. Authorization holds usually disappear or adjust to the final subscription charge within a few business days, depending on your bank.

How do I cancel my ActiveCampaign subscription so I’m not charged again?

To cancel, log into your ActiveCampaign account and navigate to Settings > Billing (or Billing & Upgrade), then select the option to cancel or downgrade your plan and follow the on-screen steps. Make sure you complete all confirmation steps until you receive an on-screen confirmation or email that your account is scheduled for cancellation. Your access typically remains active until the end of the current billing period, and you will not be billed again unless you reactivate or upgrade.

Why was I billed by ActiveCampaign after my free trial ended?

When you convert from a free trial to a paid plan, ActiveCampaign begins billing at the end of the trial period or as soon as you choose a paid plan and enter your payment details. If you added your card and did not cancel or downgrade before the trial expired, the first paid billing cycle starts automatically. Check your account’s Billing section to confirm your plan start date and next renewal date, and contact support if you believe you were charged in error.

How can I request a refund for an ActiveCampaign charge I don’t recognize or no longer want?

ActiveCampaign generally bills in advance for each subscription period and may not offer automatic refunds for unused time, especially for past cycles or long-term plans. If you believe you were charged by mistake, were unable to cancel, or have duplicate payments, contact their support team through the Help/Support section of your account or via the support form on activecampaign.com with your account email, invoice number, and charge details. They will review your situation individually and let you know if a partial or full refund can be issued according to their current policies.

How do I contact ActiveCampaign about a charge on my bank or credit card statement?

You can reach ActiveCampaign support by logging into your account and clicking the Help or Support link to submit a ticket or start a chat (where available for your plan). If you cannot access your account, use the support or contact form on activecampaign.com and include the last four digits of the card, the exact charge amount, date, and the email you may have used to sign up. Enterprise and some higher-tier plans may also have access to phone support; check your account’s support options for details.

I don’t remember creating an ActiveCampaign account but see a charge—what should I do?

First, search your email inboxes (including work, personal, and spam folders) for “ActiveCampaign” to see if an account, trial, or invoice was created under another email address. If you still can’t locate an account, contact ActiveCampaign support with the transaction details (amount, date, card type, and name on the statement) so they can look up the charge and identify the associated account. If it appears the charge is unauthorized, they can advise next steps, and you should also contact your bank or card issuer to dispute the payment and secure your card.

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