Question 1

Why do I see a charge from Adairs or Adairs Online on my bank statement?

Accepted Answer

This usually indicates a purchase of bedding, furniture, or homewares made in an Adairs store or on adairs.com.au. It can also relate to Linen Lovers membership fees or renewals, delivery charges, or a split shipment where items are billed as they dispatch. Review your recent receipts, online order history, and email confirmations from Adairs to match the amount and date.

Question 2

What is the Adairs Linen Lovers charge on my card?

Accepted Answer

Linen Lovers is Adairs’ paid loyalty program that offers ongoing discounts and member-only offers. You may see a one-off Linen Lovers membership or renewal fee on your statement, typically valid for multiple years (e.g., a 2‑year membership) at a set price shown at checkout. Check your Adairs account or any welcome/renewal emails to confirm when you enrolled, the fee you agreed to, and your membership expiry date.

Question 3

What are common Adairs charge amounts I might see?

Accepted Answer

Amounts vary widely depending on your purchase, but typical single transactions can range from around AUD $20–$80 for smaller items (like cushions or towels) and AUD $100–$600+ for larger bedding sets, furniture, or multiple items. Linen Lovers membership is usually a clearly listed, one‑off fee (often under AUD $60) charged separately from product purchases. If you see several similar amounts in a short period, they may be split orders, multiple visits, or household members using the same card.

Question 4

Why is my Adairs payment showing as a pending or duplicate charge?

Accepted Answer

When you place an order online, Adairs (via its payment processor) may place a temporary authorization hold to verify your card, which can appear as a pending charge. The final amount is captured when your order is confirmed or dispatched, and any extra pending hold should drop off automatically within a few business days. If you see two identical completed (not pending) charges for the same order, contact Adairs customer service with your bank statement screenshot and order details for investigation.

Question 5

How do I cancel or change my Adairs order or Linen Lovers renewal?

Accepted Answer

For orders placed online at adairs.com.au, you generally need to contact Adairs customer service as soon as possible after ordering, as orders move quickly to fulfillment and may not be editable once processing begins. Linen Lovers memberships and renewals are typically non‑refundable once processed, but you can usually prevent automatic renewal by updating your account settings or contacting support before your renewal date. Always check the specific terms presented at checkout and in your confirmation email.

Question 6

How can I request a refund or return for an Adairs purchase?

Accepted Answer

Adairs has a returns policy that usually allows you to return eligible items within a specified period if they are unused and in resaleable condition, with proof of purchase. For online orders, you may be able to return items in-store or via post, depending on the product type and your location. Refunds are generally processed back to the original payment method once the return is approved. Full details and any exclusions (e.g., on clearance, custom, or heavily used items) are available in the Returns section on adairs.com.au.

Question 7

How do I contact Adairs about a charge I don’t recognize?

Accepted Answer

Go to adairs.com.au and navigate to the Help or Contact Us section, where you’ll find current customer service phone numbers, email addresses, and a contact form. Have your full name, possible order dates, the exact charge amount, and the last four digits of the card ready so they can locate the transaction. You can also visit an Adairs store with your statement and ID for assistance, although complex online billing issues are usually best handled via the central customer service team.

Question 8

What if I don’t have an Adairs account but still see an Adairs charge?

Accepted Answer

You can make purchases at Adairs in-store or even online as a guest without creating a full account, so you may not see an order history when you try to log in. Check whether a family member or roommate used your card for an Adairs purchase, and search your email (including spam) for receipts from adairs.com.au. If you still cannot identify the transaction, contact Adairs support with the charge details, or reach out to your bank to dispute potential unauthorized use of your card.

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