Adobe Inc.

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Adobe Inc. is a global software company best known for creative tools like Adobe InDesign, Photoshop, and Acrobat, sold primarily via online subscriptions.

San Jose, California, USA

About Adobe Inc.

This charge is very likely associated with Adobe Inc., the software company behind Adobe InDesign, a professional page layout and design application. Adobe is headquartered in San Jose, California, and most InDesign-related purchases—such as Creative Cloud subscriptions or single-app plans—are billed directly by Adobe, sometimes with references to specific product names like “InDesign” on card statements. Even if the purchase was completed online, some banks will still show the merchant city/state as San Jose, CA, matching Adobe’s corporate presence.

You might see this charge if you started or renewed an Adobe Creative Cloud plan (either InDesign alone or a bundle), upgraded from a trial to a paid subscription, or purchased additional services, licenses, or add-ons tied to your Adobe account. The amount is usually a recurring monthly or annual subscription fee, though there can also be one-time charges for certain plans or region-specific pricing.

To verify the charge, log in to your Adobe account at adobe.com and check the Plans or Billing section for recent invoices and payment history. Compare the billing date and amount with what appears on your card statement. If you still have questions or do not recognize the charge, you can contact Adobe Support through their Help & Support section (chat, phone, or virtual assistant) for clarification or cancellation. It is also wise to ensure you do not have multiple Adobe IDs or shared devices where someone else may have activated a plan using your payment method.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Adobe Inc..

  1. 14239 REC POS DD PUR InDesign San Jose CA 00000000 13DWDF4MVY0D

Frequently Asked Questions

Why does my card statement show a charge labeled with “InDesign” and San Jose, CA?

Adobe Inc. is headquartered in San Jose, California, and InDesign is one of Adobe’s flagship products. Banks sometimes display the product name (InDesign) and the company’s location (San Jose, CA) as the merchant description, even though the purchase happened online through Adobe’s website or app.

Is this an Adobe Creative Cloud subscription charge even if it only says “InDesign”?

Yes, many Adobe Creative Cloud subscriptions for single apps or bundles will reference a specific product, like InDesign, in the descriptor. If you subscribed to Adobe InDesign or a Creative Cloud plan that includes InDesign, this line item is likely your recurring subscription fee.

How can I confirm exactly what Adobe plan I’m being billed for?

Sign in to your account at adobe.com, go to your profile, and open the Plans or Billing section. There you can view your active subscriptions, billing frequency, exact charges, and downloadable invoices, which should match the date and amount on your card statement.

How do I cancel or change my Adobe InDesign or Creative Cloud subscription?

Log into adobe.com, navigate to Account > Plans, and choose the plan you wish to manage. From there you can select options to cancel, change your plan, or adjust billing frequency. Be sure to review any early cancellation fees or proration details shown before confirming.

Can Adobe place small or duplicate-looking charges related to InDesign?

Adobe may place temporary authorization holds when you add or update a payment method or start a trial that converts to a paid plan. These may appear as small or pending charges and usually drop off automatically within a few days, leaving only the finalized subscription payment on your account.

How do I request a refund for an Adobe InDesign-related charge I didn’t intend to make?

First, review Adobe’s refund and cancellation terms under your Plan details at adobe.com. If you’re within the eligible period, use the online cancellation flow; if a refund is applicable, it will be processed automatically. If you believe the charge is an error or fraud, contact Adobe Support directly via chat or phone and also notify your bank or card issuer.

Could this InDesign charge be tied to someone else using my Adobe account or card?

Yes. If you share computers or devices, someone could have started a trial or subscription using your saved payment method. Check the list of devices, recent sign-in activity, and active plans in your Adobe account. If you see unfamiliar activity, change your password immediately and contact Adobe Support to secure the account and discuss any unauthorized charges.

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