Question 1

What are the typical Adplexity subscription prices that might show up on my statement?

Accepted Answer

Adplexity typically charges on a per-product basis, with most tools (such as Adplexity Mobile, Desktop, Native, Adult, or Ecom) commonly priced around $199 per month when billed monthly. They also offer discounted annual plans that are charged as a single upfront payment for 12 months of access. If you purchased more than one product, you may see multiple line items or a higher bundled amount. Pricing can change over time or vary by promotion, so check the pricing page or your invoices in the dashboard for exact figures.

Question 2

Why am I seeing a recurring monthly charge from Adplexity even though I only remember signing up once?

Accepted Answer

Adplexity subscriptions renew automatically until you cancel, so a single sign-up will usually create an ongoing monthly or yearly recurring charge. If you selected a monthly plan, you’ll be billed approximately every 30 days on the same calendar date; for annual plans, you’ll be charged once per year for the full term. This can be easy to forget if you subscribed for a campaign or test and didn’t manually cancel. Log into your account at adplexity.com to check your current plan and next renewal date.

Question 3

How do I cancel or stop future Adplexity charges?

Accepted Answer

To cancel your Adplexity subscription, log into your account at adplexity.com and go to the Billing, Subscription, or Account settings section. From there, you can manage each active product and choose to cancel, which stops future renewals at the end of the current billing period. You’ll typically retain access until your paid period expires, and then the subscription will not renew. If you can’t access your account (for example, you lost login credentials), contact Adplexity support through their website with the email and card details used for the purchase.

Question 4

Does Adplexity offer refunds if I forgot to cancel or no longer need the service?

Accepted Answer

Adplexity generally treats subscriptions as non-refundable once a new billing cycle has started, especially for monthly plans, because full access to the data is granted immediately. However, in some cases—such as recent renewals, double charges, or clear billing errors—they may review and approve partial or one-time refunds at their discretion. If you believe you were charged incorrectly, contact support promptly with your invoice number, date of charge, and a brief explanation. The sooner you reach out after the transaction, the better your chances of a favorable resolution.

Question 5

What does an Adplexity charge look like on my bank or card statement?

Accepted Answer

Adplexity charges may appear with descriptors such as “ADPLEXITY,” “ADPLEXITY.COM,” or a similar merchant name referencing their Hong Kong location. The amount often corresponds to a round figure like $199, $149, or a larger amount if you purchased multiple tools or an annual plan. If you see a charge that looks like this and you or your team work in affiliate or performance marketing, it is likely tied to an ad intelligence subscription. Compare the charge date and amount with any invoices or emails from Adplexity in your inbox.

Question 6

Why do I see a small or pending Adplexity charge that later disappears or changes?

Accepted Answer

When you first subscribe or update your payment method, Adplexity (or their payment processor) may place a small temporary authorization hold to verify your card. This can appear as a low-dollar or even $0–$2 pending transaction that disappears after a few days. The actual subscription fee—such as a $199 monthly charge—will usually post as a separate, finalized transaction. If a pending amount doesn’t clear or you see multiple pending charges, contact your bank and then reach out to Adplexity support with screenshots for clarification.

Question 7

Can I change my Adplexity plan, add products, or switch from monthly to yearly billing without creating extra charges?

Accepted Answer

You can usually upgrade or modify your Adplexity subscription from within your account’s Billing or Subscription settings. When you upgrade (for example, adding Native or Ecom to an existing Mobile plan or switching from monthly to annual), Adplexity may prorate charges or bill the difference immediately, which can result in an extra one-time charge during the transition. Future renewals will then follow your new plan and billing cycle. Review the summary on the checkout/billing page before confirming changes so you understand any immediate fees.

Question 8

How do I contact Adplexity about an unknown or disputed charge on my card?

Accepted Answer

Go to adplexity.com and use the contact or support link, or open the live chat (if available) to reach their support team. Provide the exact amount, date of the charge, currency, last four digits of the card, and any statement descriptors, along with the email addresses you might have used to register. This information helps them quickly locate any associated account or invoice and explain what was billed. If they confirm there is no account tied to your details, they can advise you on next steps and you may then work with your bank to dispute the transaction if necessary.

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