Agentbox

Software96% confidence

Agentbox is a cloud-based real estate customer relationship management (CRM) platform providing sales, marketing, database and workflow tools for real estate agencies in Australia and New Zealand.

Sydney, NSW, Australia
agentbox.com.au
Owned by Reapit Group

About Agentbox

Agentbox is a cloud-based real estate CRM platform designed specifically for agencies operating in Australia and New Zealand. Based in Sydney, Agentbox provides tools for managing property listings, contacts, vendor and buyer relationships, appraisals, email/SMS marketing, and sales pipelines. It is commonly used by independent agencies and multi-office networks to centralise their database, automate workflows, and integrate with portals and other real estate software. Access is provided via web browser and mobile apps, with accounts typically set up at the agency level for multiple users and offices.

A charge from “AGENTBOX”, “AGENTBOX.COM.AU” or similar on your bank or card statement is usually related to a subscription your real estate agency has with Agentbox, or user licences billed under that agency account. Most charges are recurring monthly or annual subscription fees for CRM access, add-on modules (such as marketing or integrations), or additional users. You may also see pro‑rated amounts when new users are added mid-cycle, or when your agency upgrades or changes plans. In some cases, a small temporary authorisation may appear when updating a payment method, which will drop off automatically.

If you’re unsure about an Agentbox charge, first check with your agency’s principal, finance/accounts team, or whoever manages your software subscriptions, as billing is usually handled at the office or head-office level rather than per individual agent. Log in to your Agentbox admin or billing portal (if you have access) to review invoices, current plans, and user licences, or look for emailed invoices sent to your agency’s accounts or admin email. For charge disputes or clarification, contact Agentbox directly via their website at agentbox.com.au (Support or Contact page), or through your account manager; have your agency name, invoice number, and the last four digits of the card charged ready to speed up resolution. Most billing issues—such as cancelling unused licences, correcting duplicate charges, or updating payment details—can be resolved by your internal account owner working with Agentbox support.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Agentbox.

  1. IPY*AGENTBOX Redfern AU

Frequently Asked Questions

Why am I seeing a recurring AGENTBOX or AGENTBOX.COM.AU charge on our business card?

Agentbox operates on a subscription model, so most charges are recurring monthly or annual CRM fees for your agency account. These typically cover your base package plus a set number of users, and may include add-ons such as marketing tools or integrations. Check your agency’s software/subscription list or your Agentbox invoices to confirm which plan and users are being billed.

What are Agentbox’s typical subscription and billing arrangements?

Agentbox pricing is generally quote-based and tailored to each agency, depending on office size, number of users, and modules required. Most customers are billed monthly or annually in advance under a contract or agreement signed by the principal or authorised representative. Your exact rates and billing frequency will be shown on your Agentbox proposal, contract, and invoices—contact your agency’s account owner or Agentbox support if you need a copy.

How can we cancel or reduce our Agentbox subscription or user licences?

Only an authorised account owner (usually the principal, director, or office manager) can request cancellation or reduction of services. They should log in to the Agentbox admin/billing area or contact their Agentbox account manager or support team directly via agentbox.com.au to request changes. Be aware that notice periods and minimum contract terms may apply, so changes might not take effect until the end of the current billing or contract period.

How do we request a refund or dispute an unexpected Agentbox charge?

First, review your recent invoices and any contract or renewal emails to confirm whether the charge relates to a scheduled renewal, added users, or an upgrade. If you still believe the charge is incorrect, have your invoice number, agency name, and payment details ready and contact Agentbox support through the Contact or Support page on agentbox.com.au, or via your dedicated account manager. They can explain the charge and, where appropriate and within their policies, process credits or refunds or adjust future billing.

Why do I see multiple Agentbox charges or a pro‑rated amount this month?

You may see more than one Agentbox transaction when changes were made mid-cycle, such as adding or removing users, switching plans, or aligning billing dates across multiple offices. In these cases, Agentbox may bill a partial (pro‑rated) amount for the remainder of the period plus the regular subscription fee. Check your detailed invoice breakdown in your Agentbox billing portal or emailed invoice to see line items for each adjustment.

Is a small or pending Agentbox charge (e.g., a few dollars) normal?

A low-value or pending charge can occur as a temporary authorisation when you update your payment method or Agentbox verifies a new card. This is not a real debit and usually disappears from your statement within a few business days, depending on your bank. If a small amount remains posted beyond a week, contact your bank and Agentbox support with a screenshot so they can investigate.

How do I find our Agentbox invoices or see which card is being charged?

Invoices are normally emailed to your nominated billing or accounts email address and are also accessible via the Agentbox admin or billing portal for authorised users. Log in and navigate to the billing or accounts section to download invoices and view the masked card or payment method on file. If you cannot access this area, ask your principal, office manager, or IT/admin team, or contact Agentbox support to confirm who the billing contact is.

What should I do if an ex-staff member’s card is still being charged by Agentbox?

Because Agentbox subscriptions are at the agency level, the underlying agreement remains active even if an individual staff member leaves. If their personal or corporate card was mistakenly set as the billing method, your agency’s authorised representative should log in to update payment details and remove that card, then contact the cardholder and Agentbox support if a refund or transfer of charges is needed. It’s also a good idea to review your user list in Agentbox to ensure former staff accounts are deactivated or reassigned.

This merchant is in the Software category

Browse all

Related Merchants

Google
Trello
Dext
Atlassian
OpenAI

Compare Agentbox

vsGooglevsTrellovsDext

Got more mystery charges?

Paste your bank statement codes and we'll tell you exactly who charged you.

Find out who charged you