Agorapulse

Software95% confidence

Agorapulse is a social media management platform that helps businesses schedule posts, manage engagement, listen to social conversations, and analyze performance across multiple social networks.

Paris, France
agorapulse.com

About Agorapulse

Agorapulse is a social media management platform based in Paris, France, designed for agencies, brands, and marketing teams that need to manage multiple social profiles in one place. The software centralizes publishing, social inbox engagement, social listening, and detailed reporting for networks like Facebook, Instagram, LinkedIn, X (Twitter), YouTube, and others. Agorapulse is offered as a cloud-based subscription service with multiple plan levels (such as Standard, Professional, and Advanced) that differ by the number of users, profiles, and features included, and it is typically billed in USD, EUR, or other major currencies depending on your location.

A charge from Agorapulse on your bank or card statement usually relates to a subscription for their social media management software. This could be a monthly or annual plan renewal, the first payment after a free trial, an upgrade to a higher tier or additional users, or a charge for add-ons such as extra social profiles or advanced reporting. In some cases, you might see a small temporary authorization when you first add or update a card, which is used to verify your payment method and then released by your bank. If your team changed plans, added seats, or switched from monthly to annual billing, you may see prorated charges or credits on your statement.

To verify this charge, start by logging into your Agorapulse account at agorapulse.com and checking the Billing or Subscription section for your current plan, invoices, and payment history. Look for billing emails or receipts sent to the email address used to sign up—these typically include the amount, date, and description of the plan or add-ons. If you still have questions, you can contact Agorapulse support via the in-app chat widget, through their Help Center, or by emailing support@agorapulse.com with the last 4 digits of the charged card, the exact amount, and the date of the transaction. Do not dispute the charge with your bank until you’ve contacted Agorapulse, as many issues (such as duplicate accounts, trial conversions, or team changes) can be quickly resolved with a refund, adjustment, or cancellation directly through their support team.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Agorapulse.

  1. Agorapulse SAS\132 rue de Rivoli\Paris\7

Frequently Asked Questions

What are the typical Agorapulse subscription prices that might appear on my statement?

As of 2024, Agorapulse commonly offers tiered plans such as Standard, Professional, and Advanced, typically billed per user per month, with discounts for annual billing. Depending on your region and currency, you may see amounts roughly in the range of tens to a few hundred USD/EUR per month, especially if you have multiple users or add-ons. Your exact price, billing frequency, and currency are shown in your Agorapulse Billing section and on your emailed invoices. Pricing and plan names can change over time, so always confirm current rates at agorapulse.com/pricing.

Why did I get charged by Agorapulse after a free trial?

When you sign up for an Agorapulse free trial and enter payment details, the account is set to automatically convert to a paid plan at the end of the trial unless you cancel beforehand. If you did not cancel in your account settings before the trial expired, the first billing period (monthly or annual) will be charged to your card. You can see your trial end date, plan type, and invoices by logging into Agorapulse and going to the Billing or Subscription page.

How do I cancel or downgrade my Agorapulse subscription so future charges stop?

To cancel or change your plan, log into your Agorapulse account as an admin and go to Settings > Billing (or Subscription) from the web app. There you can downgrade your plan, remove users, switch to a lower tier, or cancel auto-renewal entirely. After cancelling, you’ll typically retain access until the end of your current paid period, and you shouldn’t be billed again unless you reactivate or upgrade. If you’re unable to access your account, contact support@agorapulse.com with your company name and billing email to request cancellation assistance.

How can I request a refund for an Agorapulse charge I don’t recognize or need?

If you believe you were charged in error—for example, a trial you meant to cancel, a duplicate account, or an unintended renewal—contact Agorapulse support as soon as possible. Reach out through the in-app chat or email support@agorapulse.com with the charge amount, date, last 4 digits of the card, and the email address you may have used to register. Refund eligibility is assessed case by case and depends on factors like how long ago the charge occurred, whether you used the service, and the terms of your plan. Your bank statement dispute process should generally be a last resort after attempting resolution with Agorapulse directly.

Why do I see a small or temporary Agorapulse charge, like $1 or similar, on my card?

Agorapulse (via its payment processor) may place a small authorization hold when you add or update a payment card to verify that the card is valid. This is not an actual fee and should either disappear or be reversed by your bank within a few business days. If the small amount remains in a posted (not pending) state for more than a week, contact your bank and Agorapulse support with a screenshot so they can help investigate.

Why was my Agorapulse amount higher this month than previous months?

Your Agorapulse bill can increase if you upgraded your plan, added more users, connected more social profiles beyond your plan’s limit, or switched from monthly to annual billing (which may charge a larger amount upfront). In some cases, you might also see prorated charges when changing plans mid-cycle, which can make one billing period look higher than usual. Check your Billing or Invoices section in Agorapulse for a line-by-line breakdown of what was included in that charge. If something still looks off, reach out to support with the invoice number for clarification.

How can I find out which Agorapulse account or workspace is linked to this charge?

If you manage multiple brands or agencies, it’s possible that different email addresses or workspaces are associated with separate Agorapulse subscriptions. First, search your email inboxes (including spam) for “Agorapulse invoice” or “Agorapulse receipt” to locate billing emails that identify the account. If you can’t match the charge to an account, email support@agorapulse.com with the transaction details (amount, currency, date, and last 4 digits of the card), and the support team can help you identify the associated workspace, subject to security and privacy checks.

What should I do if my Agorapulse payment failed or my account was suspended for non-payment?

If your payment fails, Agorapulse may retry the charge several times and may temporarily restrict access to features or suspend your account until a valid payment method is added. Log into your account, go to Billing, and update your card details or add a new payment method, then save and retry the payment if prompted. Once the payment is successfully processed, your access is usually restored automatically. If you’re locked out or still seeing issues after updating payment, contact support via the help widget or email for manual assistance.

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