Air India

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Air India is the flag carrier airline of India, offering domestic and international passenger and cargo flights.

New Delhi, India
Owned by Tata Group

About Air India

Air India is the national flag carrier of India, operating an extensive network of domestic and international routes across Asia, Europe, North America, the Middle East, and other regions. The airline provides passenger flights in multiple cabin classes (such as Economy, Premium Economy on select routes, and Business/First on some long-haul services), as well as ancillary services like extra baggage, seat selection, and in-flight meals and entertainment. Air India also handles cargo services and participates in codeshare agreements with partner airlines.

A charge from “AIR INDIA LTD (AUD) DELHI IND” typically indicates a ticket, add-on service, or fee billed by Air India, denominated in Australian dollars and processed through their Delhi-based merchant account. This can include purchase of flight tickets, change fees, seat upgrades, additional baggage charges, or taxes and surcharges associated with an itinerary. You might also see multiple charges if you modified an existing booking, paid separately for add-ons, or if a temporary authorization was placed when you updated your payment method.

If you have questions about this charge, start by checking your email for Air India booking confirmations and e-tickets under the same date range as the transaction, including any travel agency or online travel site you may have used. You can review and manage bookings on Air India’s website using your booking reference (PNR) and last name, or via the mobile app. For billing issues, contact Air India customer support through their official call centers or local office numbers listed on their website; have your booking reference, flight details, and the last four digits of the card ready. If you do not recognize the charge and cannot find a matching booking, contact both Air India and your card issuer to investigate and, if needed, dispute the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Air India.

  1. AIR INDIA LTD (AUD) DELHI IND

Frequently Asked Questions

Why do I see an Air India charge in AUD with a reference to Delhi (IND)?

This usually means your Air India ticket or related service was processed through Air India’s Indian merchant account but billed in Australian dollars (AUD). The reference to Delhi (IND) reflects the merchant’s processing location, not necessarily your departure or destination city.

What types of purchases can result in a card charge from Air India?

Charges can result from buying flight tickets, paying for date or route changes, purchasing extra baggage, selecting paid seats, cabin upgrades, no-show or rebooking fees, or taxes and surcharges on an existing booking. In some cases, separate payments made via a travel agent may still be processed directly by Air India.

How can I confirm which Air India booking a specific charge relates to?

Search your email inbox for messages from Air India or your travel agency around the transaction date, and look for e-tickets or itineraries. Then, visit airindia.com and use the ‘Manage Booking’ feature with your booking reference (PNR) and last name to match the fare amount and currency to the charge on your statement.

Can Air India place temporary authorization holds on my card?

Yes. When you search fares and attempt a purchase or update a stored card, Air India or its payment processor may place a temporary authorization hold to verify your card. These pending charges typically drop off automatically within a few days if the transaction is not completed.

How do I change or cancel an Air India booking to avoid additional charges?

Go to airindia.com and use ‘Manage Booking’ to view fare rules for your ticket. Many tickets can be changed or cancelled online, subject to change or cancellation fees. For complex itineraries, codeshare flights, or third-party bookings, you may need to contact Air India customer service or your travel agency directly. Always check fare conditions before cancelling to understand penalties and refund eligibility.

How do I request a refund from Air India for a flight or service I paid for?

If your ticket is refundable or partially refundable under its fare rules, you can usually request a refund through ‘Manage Booking’ on airindia.com or via the travel agent that issued the ticket. For involuntary changes (such as cancellations by Air India), contact Air India customer support with your PNR, ticket number, and details of the disruption to request a waiver or refund according to their current policies.

Who do I contact if I don’t recognize an Air India charge on my statement?

First, verify with family members or colleagues who may have used the card and check for any Air India booking emails. If you still don’t recognize the transaction, contact Air India’s customer service using the phone numbers listed on airindia.com with the transaction date and amount. If they can’t locate a corresponding booking or you suspect fraud, notify your card issuer immediately to dispute the charge and secure your account.

Why was I charged by Air India after I changed my flight dates?

When you change flight dates, Air India may collect a fare difference plus any applicable change fees and taxes. This can appear as a new or additional charge on your card, sometimes separate from the original ticket purchase. You can see a breakdown of these fees in the updated e-ticket or change confirmation sent to your email.

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