Aircall is a cloud-based business phone and call center platform that integrates with CRM and help desk tools to manage customer support and sales calls.
Aircall is a cloud-based business phone and call center platform designed for sales and customer support teams. Based in Paris, France, it provides virtual business numbers, call routing, IVR, call queues, and analytics, all managed through an online dashboard and apps for desktop and mobile. Aircall is best known for its deep integrations with CRM and help desk tools such as Salesforce, HubSpot, Zendesk, Intercom, and others, allowing teams to log calls, sync contact data, and track performance in real time.
A charge from Aircall may appear on your bank or card statement when a business pays for its phone system or call center seats. This can include monthly or annual subscription fees for user licenses (seats), add-ons such as additional phone numbers or call recording, usage-based costs like outbound call minutes to certain destinations, or overage fees when usage exceeds plan limits. You might also see a smaller or partial amount during a free trial period that converts to a paid plan, or a temporary authorization when a card is first added or updated.
If you’re unsure about an Aircall charge, start by checking which company accounts you manage or work for that might be using Aircall, and sign in at aircall.io to review the Billing or Subscription section. Look for invoices and payment history, which list the plan, number of users, and any extra usage or add-ons billed. For assistance, an account admin can contact Aircall support through the in-app help widget, via the help center at support.aircall.io, or by emailing support@aircall.io with the last 4 digits of the card, billing email, and invoice date. If you suspect an error, Aircall typically reviews billing disputes, adjusts incorrect charges, or advises on cancellation and renewal terms.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Aircall.
Why am I seeing a recurring charge from Aircall on my card or bank statement?
Aircall charges businesses for their cloud phone system on a recurring basis, usually monthly or annually, depending on the contract. The amount generally corresponds to the number of user licenses (seats) on your account, plus any add-ons or usage-based fees like outbound minutes beyond your plan. If your company recently added users or numbers, your recurring charge may have increased accordingly. You can verify this by logging into the Aircall admin dashboard and checking Settings > Billing or Invoices.
What subscription plans and typical pricing does Aircall use?
Aircall offers several plans, most commonly Essentials and Professional, with pricing set per user (seat) per month and usually billed annually. Public list prices are often in the range of around $30–$50 USD per user per month, depending on the plan and region, but your exact price may differ based on contract terms, currency, and any negotiated discounts. Additional costs can include extra phone numbers, call recording, or higher-volume outbound calling bundles. For precise pricing that matches the charge you’re seeing, review your quote or invoices in your Aircall account or contact your account manager.
Why did I get charged by Aircall after a free trial?
When you start an Aircall trial, you’re typically asked for payment details so service can continue seamlessly after the trial ends. If the trial isn’t cancelled before it expires, it automatically converts into a paid subscription on the plan and number of users you selected, and Aircall bills the card on file. The first paid invoice usually covers the initial billing period (e.g., the first month or the full annual term). You can check your trial-to-paid date and plan details in the Billing section of your admin dashboard or in the confirmation emails sent when the subscription started.
How can I cancel or reduce my Aircall subscription to stop future charges?
Only an account administrator or the contract owner can modify or cancel an Aircall subscription. In most cases, you must contact Aircall through your account manager or via support (support@aircall.io or the in-app chat) to request cancellation or changes to seat counts at the end of your current contract term. Aircall contracts are often annual, meaning cancellation typically takes effect at renewal rather than immediately. To reduce future charges, you can also work with Aircall to remove unused users, numbers, or add-ons before the next billing cycle or renewal date.
How do I request a refund or dispute an Aircall charge I don’t recognize?
If you believe an Aircall charge is incorrect, first log into your admin account and compare the charge amount with your latest invoice, seat count, and usage details. If something doesn’t match, contact Aircall support at support@aircall.io or via the support portal at support.aircall.io, including your company name, billing email, invoice number, and the last 4 digits of the charged card. Aircall will review contract terms, renewal dates, and usage to determine whether a partial or full refund is possible. If you cannot identify the account at all, provide any descriptor from your bank statement (e.g., “AIRCALL.IO” and date/amount) so they can locate the relevant profile.
Why do I see a small or temporary Aircall amount, like $1, that later disappears?
Aircall may place a small temporary authorization (often around $1 or the local currency equivalent) when you first add or update a payment card to verify that it’s valid. This is not a real charge and should either never post or automatically fall off your statement within a few business days. You may also notice a pending amount when a new billing cycle starts, which is finalized once the invoice is processed. If a small test charge remains on your statement for more than a week, contact your bank and Aircall support for clarification.
What are common Aircall charge descriptions and amounts I might see?
On your bank or card statement, Aircall charges may appear under descriptors like “AIRCALL,” “AIRCALL.IO,” or “AIRCALL*SUBSCRIPTION,” often followed by their Paris, France location or a billing processor reference. Typical amounts are multiples of your per-user price (for example, 10 users on a $35 plan would yield a base charge around $350, plus taxes or usage). Larger one-time-looking amounts can result from annual prepayment for all seats or adding many users at once. Your detailed invoice, available in the Aircall dashboard, will break down base subscription, add-ons, taxes, and any usage or overage fees.
How can I see which team or account is using Aircall with my card?
If you’re an admin, sign in at aircall.io and go to Settings > Billing or Invoices to see the company name, plan, and usage tied to the payment method on file. If someone in your organization added your card, you’ll see your card’s last 4 digits on the billing page and can identify which users and numbers are active under the Team or Numbers sections. If you don’t have access to the account but see an Aircall charge, contact Aircall support with the full billing descriptor and amount so they can locate the account and verify authorized contacts. They can then help you remove the card, transfer ownership, or investigate potential unauthorized use.