AIRDAT

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AIRDAT provides cloud-based airport safety, training, and compliance management systems along with related training and consultancy services for airports worldwide.

Canterbury, Kent, United Kingdom
airdat.org

About AIRDAT

AIRDAT is a UK-based software company specializing in cloud-based safety, training, and compliance management solutions for airports and aviation-related businesses worldwide. Headquartered in Canterbury, Kent, AIRDAT works with airports, ground handlers, airlines, and service providers to manage airside driver permits, mandatory training, safety documentation, and competency records. Their platform typically includes tools for training and learning management, permit and pass control, contractor and operator onboarding, as well as consultancy and tailored training services focused on aviation safety and regulatory compliance.

A charge from AIRDAT on your bank or card statement usually relates to fees for using their software platform or associated training and consultancy services. This may be a recurring subscription for system access (such as per-user or per-operator licence fees), an annual contract renewal, or a one-time charge for specific training courses, assessments, or consultancy projects. In some cases you might see an initial authorization or pre‑payment when adding a card to an AIRDAT account, or charges linked to exam bookings, permit renewals, or bulk training registrations made by your company or airport department. Depending on your agreement, billing can be monthly, annually, or tied to usage (for example, number of candidates or permits processed).

If you do not immediately recognize an AIRDAT charge, first check with your workplace—especially your airport operations, training, safety, or ground handling department—as payments are often made on behalf of staff or contractors via central company cards. Log in to your AIRDAT account (or ask your administrator) to review invoices, booking confirmations, and account billing history, or refer to any emailed receipts linked to training bookings or system renewals. To resolve questions, use the contact options listed on airdat.org (such as their contact form or general office details) or the support information shown on your contract or invoice; provide the transaction date, amount, and any invoice or booking reference. Common issues—such as duplicate bookings, cancelled courses, or changes in the number of users—are typically resolved by adjusting your account, issuing a credit note, or, where allowed under your agreement, processing a refund or pro‑rata adjustment.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to AIRDAT.

  1. AIRDAT MASCOT AU

Frequently Asked Questions

Why was I charged by AIRDAT when my company handles our airport training?

Many AIRDAT charges are made on corporate cards controlled by your employer, but in some cases individuals pay directly for courses, assessments, or permit renewals. If you’ve ever booked airside driver training, safety training, or compliance courses online, you may have processed the payment through AIRDAT’s platform. Check your email for booking confirmations from AIRDAT and speak with your training, safety, or operations department to confirm whether the charge was authorized on your behalf.

Is the AIRDAT charge a subscription or a one‑time payment?

AIRDAT processes both recurring subscription payments and one‑time charges. Recurring charges usually relate to ongoing use of their compliance, training, or permit management systems under a contract or licence agreement. One‑time payments tend to be for specific training courses, assessments, exams, or consultancy projects booked via the AIRDAT system. Your invoice or booking confirmation will specify whether your payment is a once‑off fee or part of a recurring arrangement.

How does AIRDAT pricing and billing typically work?

AIRDAT usually bills organizations (such as airports, ground handlers, and contractors) based on a contract, which may include platform access fees, per‑user licences, or charges per course or permit processed. Pricing is typically agreed directly with the organization rather than published as fixed public rates, so amounts can vary widely between customers. If you see a charge, it will normally match an invoice issued to your company or a course/assessment fee shown at the time of booking. For precise details of your pricing and billing cycle, refer to your contract documents or speak with your organization’s AIRDAT account administrator.

How can I cancel or reduce ongoing AIRDAT charges?

If your organization wants to cancel or change an AIRDAT subscription or licence, the request must usually come from an authorized contact (such as your contract owner or account administrator) and must follow the notice periods set out in your agreement. They should review the contract term, renewal dates, and user or permit allocations, then contact AIRDAT via the account manager or the contact details on airdat.org to request changes. For individual course bookings, cancellation options depend on the course’s specific terms—check your confirmation email for deadlines and fees before requesting a cancellation.

How do I request a refund or correction for an AIRDAT charge I believe is incorrect?

Start by locating the related invoice, booking confirmation, or course details in your AIRDAT account or in your email. If you identify a duplicate payment, incorrect booking, or a charge that should have been cancelled, your organization’s account administrator or finance contact should reach out to AIRDAT using the billing or support contact listed on the invoice or on airdat.org. Provide full details: transaction amount, date, cardholder name, and any reference numbers. Refunds or credits are generally handled in line with your contract terms and the cancellation policy of the specific product or course involved.

Why do I see a small or pending AIRDAT charge on my card?

AIRDAT may place a temporary authorization or small test charge when you first add or update a payment card in their system, or when confirming a booking before final settlement. This is used to verify that the card is valid and has available funds. Authorization holds normally convert to the final course or service charge or drop off automatically within a few business days. If a small pending amount remains or appears without a completed booking, contact your card issuer and your AIRDAT account administrator for clarification.

Can I see a breakdown of what my AIRDAT payment covered?

Yes. Itemized information is normally provided on your AIRDAT invoice or in your online account, showing line items such as training course names, dates, number of delegates, permit or licence fees, or consultancy hours. If you don’t have direct access, your company’s training, safety, or finance team can download invoices and reports from the AIRDAT platform. If details are still unclear, they can contact AIRDAT support or your assigned account manager to request a detailed statement.

How do I contact AIRDAT about a charge on my statement?

Use the contact options published on airdat.org, which typically include a general office phone number and an online contact form, and reference that you are querying a billing or payment issue. If your organization has an assigned AIRDAT account manager or dedicated support email, those channels are usually the fastest way to resolve account‑specific billing questions. When you get in touch, provide the last four digits of the charged card (not the full number), transaction date, amount, and any related invoice, course, or booking references so AIRDAT can locate the payment quickly.

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