Question 1

Why do I see a charge from Alltrades Contracting Services or Service Today on my statement?

Accepted Answer

This charge usually relates to a recent plumbing, electrical, heating/cooling or other home‑service job you booked through Service Today at your property. Alltrades Contracting Services ACT Pty Ltd is an entity associated with the Service Today brand, so your bank statement may show either “Alltrades Contracting Services” or “Service Today” depending on which entity processed your payment. The amount typically includes the call‑out fee, labour and any parts or materials supplied during the visit.([servicetoday.com.au](https://www.servicetoday.com.au/?utm_source=openai))

Question 2

How does Service Today’s pricing work, and what amounts might I see charged?

Accepted Answer

Service Today promotes upfront, per‑job pricing: a technician attends, assesses the work and provides a fixed quote before proceeding, rather than billing strictly by the hour. Your statement will usually show a single combined amount covering the service call, labour and materials, but larger projects (like hot water systems or air‑conditioning installations) may be billed as higher one‑off charges or in staged payments if you use an interest‑free plan. For exact pricing, refer to your written quote or invoice issued at the time of service.([servicetoday.com.au](https://www.servicetoday.com.au/?utm_source=openai))

Question 3

Could this be a pre‑authorisation or pending charge from Service Today?

Accepted Answer

Yes. When you provide card details to secure a booking, Service Today or Alltrades Contracting Services may place a pre‑authorisation or small hold on your card to verify the payment method or lock in a deposit. This pending amount may differ slightly from the final invoice total; the pre‑authorisation should drop off automatically once the final charge is processed, usually within a few business days depending on your bank. If a pending hold remains for longer than a week, contact both your bank and Service Today for an update.([servicetoday.com.au](https://www.servicetoday.com.au/?utm_source=openai))

Question 4

How do I get a copy of my invoice or receipt for an Alltrades/Service Today charge?

Accepted Answer

Invoices and receipts are typically emailed to the address you provided when booking, and may also be sent via SMS link after the job is completed. If you can’t locate the documents, contact Service Today’s customer support on 1300 725 760, use the live chat widget on servicetoday.com.au, or email info@servicetoday.com.au and request a re‑send of your invoice. Provide the service address, approximate job date and the amount charged so they can quickly find your record.([servicetoday.com.au](https://www.servicetoday.com.au/contact-us/?utm_source=openai))

Question 5

How can I cancel or reschedule a booking to avoid unexpected charges?

Accepted Answer

To cancel or change an upcoming booking, call Service Today on 1300 725 760 or use their website’s contact options as soon as possible before the technician is dispatched. Because they operate on a same‑day, rapid‑response model, late cancellations may still incur a call‑out or minimum service fee once a technician has been allocated or has arrived at your property. Always confirm any cancellation or reschedule in writing (email or SMS) and keep that confirmation for your records.([servicetoday.com.au](https://www.servicetoday.com.au/contact-us/?utm_source=openai))

Question 6

Does Service Today offer subscriptions or memberships that could result in recurring charges?

Accepted Answer

Yes. Service Today promotes a Total Care Club membership, which offers benefits such as priority service and discounts, and may be billed as a recurring fee depending on the plan you agreed to. If you see a repeat charge and recently joined or renewed a membership, it may be this subscription. To confirm or cancel a membership, contact customer service and ask them to review any Total Care Club or similar program linked to your name, address or card.([e-melbourne.com.au](https://e-melbourne.com.au/directory/listing/service-today-1?utm_source=openai))

Question 7

How do I dispute a charge or request a refund from Alltrades Contracting Services / Service Today?

Accepted Answer

Start by contacting Service Today directly and asking for an itemised explanation of the charge and a review of the job notes; you can call 1300 725 760, use live chat, or email info@servicetoday.com.au. If there has been a billing error—such as duplicated payment, incorrect amount, or work not completed as agreed—they can usually issue a correction or refund back to your original payment method. Keep copies of invoices, photos, and any written promises or quotes in case further review is needed or you later choose to lodge a dispute with your bank.([servicetoday.com.au](https://www.servicetoday.com.au/contact-us/?utm_source=openai))

Question 8

What should I do if I don’t recognise this Alltrades/Service Today charge at all?

Accepted Answer

First, check with other adults at your household, landlord, or property manager to see if anyone recently arranged emergency repairs or maintenance through Service Today, as the work might have been booked on your behalf. If nobody recognises the job, contact Service Today with the transaction date and amount so they can confirm the service address and name used on the booking; if it doesn’t match your details, ask for written confirmation and then contact your bank to report the transaction as unauthorised. Your bank can advise on card cancellation, replacement and any formal dispute or chargeback process.([servicetoday.com.au](https://www.servicetoday.com.au/contact-us/?utm_source=openai))

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