Aloha POS

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Aloha POS is a restaurant-focused point-of-sale and payments platform owned by NCR Voyix, providing software and integrated payment solutions to hospitality businesses.

Atlanta, Georgia, United States
ncrvoyix.com
Owned by NCR Voyix Corporation

About Aloha POS

Aloha POS is a point-of-sale (POS) and payments software platform designed primarily for restaurants, bars, and other hospitality venues. It is part of the NCR Voyix portfolio and is widely used for order entry, table management, kitchen routing, and integrated credit card processing in full-service and quick-service restaurants.

A charge labeled like “merchant aloha 0136990900” is likely related to POS software, payment processing, or merchant services fees tied to an Aloha POS account rather than a consumer-facing restaurant brand. These charges might represent monthly software licensing fees, support/maintenance plans, gateway or merchant account fees, or one‑time setup or equipment charges billed to the restaurant or business using Aloha. In some cases, merchant services providers or resellers that implement Aloha POS may bill under a descriptor containing “Aloha” plus a phone number.

If you manage a business and see this charge, verify it by checking your Aloha POS invoices, merchant statements, or your NCR Voyix reseller/partner agreement. Log in to your NCR/Aloha administration or billing portal, or contact the vendor or reseller that installed your Aloha system using the phone number in the descriptor. For disputed or unrecognized charges, gather recent statements, contract documents, and any invoice numbers, then contact your merchant services provider or NCR Voyix support to clarify the billing and, if necessary, request adjustments or refunds.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Aloha POS.

  1. merchant aloha 0136990900

Frequently Asked Questions

Why do I see a charge labeled “merchant aloha” on my business credit card statement?

A “merchant aloha” charge is most likely tied to Aloha POS-related services such as software licensing, support, or integrated payment/merchant processing fees associated with your restaurant or bar’s Aloha system, rather than a direct consumer purchase.

Is the “merchant aloha” charge a monthly subscription for Aloha POS software?

In many cases, yes. Aloha POS is commonly billed on a recurring basis for software licenses, support contracts, or hosted services. Review your Aloha or NCR Voyix service agreement and your merchant processing contract to confirm which recurring fees you’re subscribed to and their billing cycle.

Can I cancel or change my Aloha POS billing plan?

You can usually modify or cancel Aloha POS services through the reseller or merchant services provider that set up your system, or directly via your NCR Voyix account manager if you contract with them. Check your original contract for minimum terms, early termination fees, and notice requirements before requesting changes.

How do I request a refund or dispute an unexpected Aloha POS-related charge?

First, compare the amount and date with your Aloha invoices or merchant statements. If it’s still unclear, contact the support or billing phone number listed on your Aloha or NCR Voyix documentation, or the phone number in the descriptor. Provide your MID (merchant ID), business name, and invoice or statement details so they can review and, if appropriate, issue a refund or credit.

What are common amounts for Aloha POS or merchant services charges?

Common charges can include fixed monthly software and support fees, per-location licensing, and variable payment processing or gateway fees based on your card volume. These can range from relatively small flat monthly fees to larger bills that scale with your transaction volume; the exact pricing depends on your contract with NCR Voyix or your reseller.

Why do I see a small test or pending charge associated with Aloha or my merchant account?

When setting up or updating your Aloha POS merchant services, the processor may place a small temporary authorization (often a few cents or a low dollar amount) to verify your bank account or card credentials. These authorization holds should drop off automatically and not settle as final charges.

Who should I contact if I can’t identify which Aloha-related provider is billing me?

Start by contacting the phone number in the descriptor or the support contact listed in your Aloha POS installation paperwork. If you still cannot identify the biller, reach out to NCR Voyix support and provide your business name, location, and any known Aloha site IDs so they can help trace which reseller or merchant services provider is associated with your account.

Could a former Aloha POS contract still be billing my account after I switched systems?

Yes, if your prior Aloha POS or merchant services contract was not formally terminated, recurring fees may continue even after you change POS systems. Review your old agreement for cancellation procedures, then contact the former Aloha vendor or merchant services provider in writing to confirm cancellation dates and request refunds for any post-termination charges if applicable.

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