Altair Global is a corporate relocation and global mobility management company that helps organizations move and support employees around the world. They coordinate end‑to‑end relocation services, including home moves, destination services, and assignment management.
Altair Global is an independent, full‑service relocation management and global mobility provider headquartered in Frisco, Texas. The company partners with corporations to manage employee moves and international assignments, offering services such as relocation program design, move management, destination services, immigration coordination (via partners), and global compensation and payroll reporting. Their focus is on experience management, using technology and data to support both HR/mobility teams and transferring employees throughout the relocation process.
A charge from Altair Global on a card statement typically relates to expenses associated with an employee relocation or assignment that Altair is administering on behalf of an employer. This could include direct billing of moving or destination services, temporary housing, reimbursements processed via a relocation program, or pass‑through costs that Altair is managing and then charging back. In some programs, employees may see charges for deductible portions, lump‑sum moves, or other relocation‑related expenses that are paid via personal cards and then reimbursed.
If there are questions about an Altair Global charge, the best first step is to review any relocation or assignment documentation from your employer and check your Altair relocation portal (if you were issued log‑in credentials) for recent expense activity. You can also compare the transaction date and amount with move‑related services (e.g., household goods shipment, temporary accommodation, home‑finding trips). For unresolved issues, contact Altair Global directly through the contact information on their official website or via the relocation consultant assigned to your case; they can confirm whether a charge is legitimate, explain how it was calculated, and advise on any billing corrections or refunds if needed.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Altair Global.
Why do I see a charge from Altair Global on my card if my employer is paying for my relocation?
Many corporate relocation programs are administered by Altair Global, and certain expenses may be charged to your personal card and then reimbursed, or Altair may process costs on behalf of your employer and allocate a portion to you (e.g., taxable or non‑covered items). Check your relocation policy and recent services such as moving, temporary housing, or travel that occurred around the transaction date, then compare with your Altair expense reports or portal activity.
What kinds of services or fees does Altair Global typically bill to individuals?
Altair Global may bill individuals for relocation‑related services that are not fully covered by the employer’s policy—such as optional upgrades, additional trips, extended temporary housing, or certain home sale or rental costs. In some programs, employees pay for services directly and then submit expenses through Altair’s system for reimbursement, which can also generate card transactions tied to Altair.
How can I verify that an Altair Global charge is related to my relocation case?
Log into your Altair Global relocation portal (if provided) and review your most recent expense submissions, approved payments, and vendor services. The transaction amount often matches a specific line item such as household goods shipment, destination services, or travel support. If you cannot match the charge, contact your assigned Altair relocation consultant or the support contact listed in your welcome packet for a transaction breakdown.
How do I dispute or request a refund for an Altair Global charge?
Start by contacting your Altair Global consultant or the customer support contact on altairglobal.com, providing the exact amount, transaction date, and any reference numbers from your statement. They can confirm whether the charge is correct, adjust any errors in cost allocation, or initiate a refund if the amount was billed in error. You should also keep your employer’s mobility or HR team informed, as they may need to approve changes under your relocation policy.
Could Altair Global place temporary or pending authorization holds on my card?
In some cases, Altair Global or its partner vendors may place a temporary authorization on your card to verify funds before finalizing a relocation‑related charge, such as for housing or certain booked services. These holds usually appear as pending charges and should drop off or convert to the final settled amount within a few days; if a pending hold remains or duplicates appear, contact Altair and your card issuer for clarification.
How can I contact Altair Global about a charge on my account?
You can reach Altair Global using the contact information on their official website, altairglobal.com, which includes main office phone numbers and contact forms. If you are an active relocation customer, your welcome materials and online portal also list your dedicated consultant and service team contacts, which are typically the fastest way to get charge‑specific assistance.
I no longer have an active relocation, so why am I still seeing Altair Global charges?
Some relocation expenses, such as final reconciliations, delayed vendor invoices, or adjustments to tax gross‑ups and allowances, may be processed after your physical move is complete. Review any communications from your employer or Altair regarding final accounting or true‑ups. If you believe the charge is outside your approved benefits window, contact Altair and your employer’s mobility or HR department to confirm whether it is correct.
Does Altair Global offer an online account or portal where I can see the breakdown of billed amounts?
Yes. Most corporate clients use Altair Global’s online portals, where relocating employees can view policy details, track expenses, and see payment or reimbursement activity. If your relocation was managed by Altair, your initial onboarding materials should include portal access instructions; if you no longer have them, request access or account recovery through your Altair consultant or the support channels listed on altairglobal.com.