Question 1

What does a charge from “ett*altrent” on my card statement likely mean?

Accepted Answer

A charge labeled “ett*altrent” most likely indicates an online purchase from AltRent, a Danish webshop selling a 3‑in‑1 window and glass cleaner. The “ett*” portion is probably a payment processor prefix, while “altrent” is the merchant (AltRent) that received the payment.

Question 2

What products does AltRent typically charge for?

Accepted Answer

AltRent primarily charges for its 3‑in‑1 window cleaning tool, which combines a spray bottle, microfiber washer, and squeegee in one device. Your charge amount will usually correspond to the price of this product (and possibly multiple units) plus any shipping fees and taxes shown at checkout on altrent.dk.

Question 3

Does AltRent run subscriptions, or are charges usually one‑time?

Accepted Answer

AltRent’s core product is sold as a one‑time purchase through its Shopify-based online store; there’s no indication of a built‑in recurring subscription for the cleaner itself. If you see more than one AltRent charge, it is more likely from multiple separate orders than from an automatic subscription renewal.

Question 4

How can I get a receipt or invoice for my AltRent purchase?

Accepted Answer

When you order from AltRent, an order confirmation and receipt are typically emailed to the address you provide at checkout. Search your inbox (and spam folder) for “AltRent” shortly before or on the transaction date. If you can’t find it, use the contact form on altrent.dk and include your name, email used at checkout, order date, and the last four digits of your card so they can resend your receipt.

Question 5

How do I contact AltRent if I don’t recognize this charge or have a problem with my order?

Accepted Answer

Go to altrent.dk and use the “Kontakt os” (Contact us) page to send a message, including the transaction date, amount, and last four digits of your card, or reply to your original order confirmation email if you have it. They offer Danish customer service and typically respond to inquiries within 24 hours on business days.([altrent.dk](https://altrent.dk/pages/contact))

Question 6

Can AltRent place temporary or pending charges on my card?

Accepted Answer

Because AltRent uses a modern e‑commerce checkout (Shopify with Visa/Mastercard support), your bank may first show a pending authorization for the order amount. This hold should convert into a final charge once the payment is captured. If a pending AltRent authorization remains for more than several days without converting or dropping off, contact your bank and, if needed, AltRent’s support for clarification.

Question 7

How can I request a refund or return a product purchased from AltRent?

Accepted Answer

AltRent advertises a satisfaction/return policy and a 30‑day satisfaction guarantee on its site. To request a return or refund, review the “Returpolitik” (Return policy) and “Handelsbetingelser” (Terms) pages on altrent.dk, then contact them via the form with your order number, photos (if there’s a product issue), and whether you prefer a replacement or refund. They will provide instructions on how to proceed and any conditions for returns.([altrent.dk](https://altrent.dk/))

Question 8

Why is my AltRent charge an international or foreign transaction?

Accepted Answer

AltRent is based in Denmark and processes payments in cooperation with payment platforms that may settle transactions in Danish kroner or as cross‑border e‑commerce. If your card is issued outside Denmark, your bank may mark the purchase as an international transaction and possibly add a small foreign transaction fee, which will appear as an additional line item on your statement.

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