Amato's

Restaurant97% confidence

Amato's is a New England–based chain of Italian sandwich and pizza shops known for its “Real Maine Italian” sandwiches, pizzas, pastas, and casual Italian-American fare.

Portland, ME
amatos.com

About Amato's

Amato's is a regional chain of Italian sandwich shops and casual restaurants founded in 1902 in Portland, Maine by Giovanni and Michelina Amato. The company, now operating as Amato's Sandwich Shops, Inc., specializes in Italian-style sandwiches, pizzas, pasta dishes, salads, and related Italian-American comfort foods, with numerous locations throughout northern New England. Its corporate office is located at 312 Saint John Street in Portland, Maine, which is also the site of its St. John Street restaurant location.

A charge reading something like “TST*ST. JOHN STREET AM PORTLAND ME” on your card statement is likely from the Amato’s location at 312 Saint John Street in Portland, ME, processed through Toast point-of-sale. Customers commonly incur charges here for in-store orders, takeout, delivery, or catering purchases, often for sandwiches, pizza, pasta buckets, or combo meals. Depending on how you ordered—online, via a delivery partner, or in-person—the descriptor may reference Toast or another payment platform but ultimately corresponds to Amato’s as the merchant.

If you have questions about a charge from Amato’s, start by checking your recent receipts, email order confirmations, or accounts on delivery apps such as Uber Eats or similar services to match the transaction amount and date. You can also contact the St. John Street location or Amato’s corporate office directly using the phone and contact details listed on amatos.com. When reaching out, have your transaction date, exact amount, and the last four digits of the card ready; this will help staff locate your order in their Toast POS system and clarify or resolve any billing issues, including mistaken charges, refunds, or duplicate transactions.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Amato's.

  1. TST*ST. JOHN STREET AM PORTLAND ME

Frequently Asked Questions

Why does my statement show “TST*ST. JOHN STREET AM PORTLAND ME” instead of just Amato’s?

The “TST*” prefix indicates the Toast point-of-sale system that Amato’s uses to process payments. The “ST. JOHN STREET AM PORTLAND ME” portion refers to the Amato’s location at 312 Saint John Street in Portland, Maine. Even though Toast appears in the descriptor, the underlying merchant is Amato’s.

What types of purchases at Amato’s St. John Street usually appear on my card?

Most card charges at the St. John Street Amato’s come from in-store counter orders, phone or online takeout orders, and catering or large party trays. Common ticket sizes range from small individual meals (a sandwich or pizza with a drink) to larger family or catering orders that can be substantially higher in amount.

Can Amato’s place an authorization hold or temporary charge on my card?

If you order online or through a delivery partner, your bank may show an initial authorization for the estimated total. This can appear as a pending or slightly higher amount, then settle to the final charge once the order is completed and any adjustments (like added items or tips) are applied. Authorization holds are controlled by your bank and typically fall off within a few business days if not captured.

How do I get a receipt or order details for a charge from Amato’s on St. John Street?

You can usually retrieve order details from your email confirmation if you ordered online or through a delivery app. For in-store purchases, you can call the St. John Street Amato’s location or contact them via amatos.com and provide the transaction date, exact amount, and last four digits of your card so staff can reprint or confirm your receipt from their Toast POS system.

How do I request a refund or dispute an incorrect charge from Amato’s?

Contact the Amato’s St. John Street location or Amato’s corporate office as soon as you notice the issue, using the phone or contact form listed on amatos.com. Provide a copy of your receipt or the transaction details from your bank statement. In many cases, staff can reverse or adjust a mistaken charge directly; if not, they can advise you on next steps, including working with your bank for a formal dispute.

Does Amato’s have recurring charges or subscriptions that might show up every month?

Amato’s does not typically operate on a subscription model; most charges are one-time purchases for food orders or catering. If you see repeated charges, they are usually separate visits or recurring orders you’ve placed, or charges from different Amato’s locations. Review your order history (email confirmations, delivery apps) to confirm each visit.

How can I confirm that a charge amount from Amato’s is correct for my order?

Compare the transaction amount on your bank statement with the total on your receipt or order confirmation, including tax and any tip left on the card. Keep in mind that tips added after the initial authorization (for example, when signing the receipt) may cause the final settled amount to be slightly higher than the original pending amount.

Who should I contact if I think someone else used my card at Amato’s?

If you don’t recognize a charge that appears to be from Amato’s, contact your bank or card issuer immediately to report possible fraud and request a card replacement. You can then call Amato’s using the contact info on amatos.com with the date and amount; they may be able to confirm whether the transaction looks suspicious (for example, an order name or method that doesn’t match you).

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