Apollo.io is a sales engagement and intelligence platform that provides B2B contact data, lead generation tools, and workflow automation for sales and marketing teams.
Apollo.io is a B2B sales intelligence and engagement platform used by sales and marketing teams to find prospects, enrich contact data, and automate outreach. Based in San Francisco, CA, Apollo combines a large database of business contacts with tools for email sequencing, dialer and calling, task management, and CRM integrations. Companies use Apollo.io to build lead lists, run outbound campaigns, and track sales performance across their pipeline.
A charge from Apollo.io typically appears on a bank or card statement when an organization or individual has purchased a subscription to the platform or upgraded their existing plan. Common scenarios include monthly or annual subscription fees for seats (users), add‑on data credits, or usage-based overages. You may also see a charge after a free trial converts to a paid plan, when additional users are added to an account, or when a previously failed payment is successfully retried. Charges can appear under descriptors like “APOLLO.IO,” “APOLLO*SUBSCRIPTION,” or similar.
To verify an Apollo.io charge, first check whether your company or team uses Apollo for sales or marketing, and ask your sales/ops admin if they manage an Apollo account. Log into your Apollo.io account and review the Billing or Plans section for invoices and payment history, or look for emailed receipts sent to your billing contact. If you still have questions, you can contact Apollo.io support via the in‑app help widget, at support@apollo.io, or through the Help Center at help.apollo.io; include the last 4 digits of the card, the exact amount, and date of the charge so they can locate the transaction, clarify what it covers, or help adjust or cancel your subscription if needed.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Apollo.io.
What are the typical Apollo.io subscription prices that might show up on my statement?
Apollo.io commonly charges per user, per month, with pricing varying by plan and billing term. As a reference, paid tiers often include Basic and Professional plans (frequently in the range of roughly $40–$90 per user per month when billed annually), while Organization/Custom plans are negotiated directly with Apollo’s sales team. Many customers are billed once per month or once per year for all users on the account, so you may see a single consolidated charge rather than individual user charges. Exact pricing can change, so the most accurate amounts are listed in the Billing section of your Apollo.io account or on apollo.io/pricing.
Why am I seeing a new Apollo.io charge after a free trial or plan upgrade?
If you started with a free trial or limited free plan and then added a paid subscription or upgraded your tier, Apollo.io will begin billing as soon as the trial period ends or the upgrade is confirmed. Similarly, if you added more users (seats) or increased your data/credit limits, you may see a prorated charge mid‑cycle, followed by your regular full subscription amount on your next billing date. You can confirm this by checking your plan change history and invoices under Settings > Billing inside Apollo.io.
How do I cancel or downgrade my Apollo.io subscription to stop future charges?
To cancel or change your Apollo.io subscription, log into your account and go to Settings (or your profile menu) and then Billing or Plans. From there, you can downgrade to a lower tier, reduce the number of seats, or request cancellation according to your contract terms; some plans allow self‑serve cancellation, while others require contacting Apollo’s sales or support team. Cancellations generally apply to the next billing cycle—access usually continues until the end of the current paid period, and partial refunds for unused time are typically not provided. If you’re part of a company account, only the account owner or admin can make these changes.
How can I request a refund for an Apollo.io charge I don’t recognize or no longer want?
Apollo.io’s subscriptions are generally non‑refundable once a billing period has started, but they may review refund requests individually—especially for mistaken renewals, duplicate accounts, or unauthorized use. To request a review, contact support@apollo.io or use the in‑app support widget, and provide the email address tied to the account, billing name, charge amount, and date. If the charge is clearly unauthorized and you cannot locate an associated Apollo.io account, you may also want to notify your bank or card issuer while Apollo investigates.
Why do I see multiple Apollo.io charges or different amounts in the same month?
Multiple Apollo.io charges in one month usually result from seat changes, plan upgrades, or add‑on purchases such as additional contact data credits. You might see a base subscription charge plus a separate prorated charge when users are added mid‑cycle, or a one‑time charge for extra usage over your included limits. Review your Apollo.io Billing page for an itemized invoice that shows each component, and compare it with internal changes your team made to the account.
Does Apollo.io place small authorization holds or pending charges on my card?
When you first add or update a payment method, Apollo.io (through its payment processor) may place a small temporary authorization, often $0–$2, to verify that the card is valid. These are not actual charges and should either disappear or convert to $0 posted transactions within a few business days. If a small pending amount remains for longer than a week, you can contact your bank for clarification and share a screenshot with Apollo.io support if needed.
How can I confirm which Apollo.io account is linked to the charge I’m seeing?
Apollo.io charges are associated with the email address and company account used at signup. Search your email (and your company’s shared billing or finance inbox) for messages from @apollo.io, such as “Invoice,” “Receipt,” or “Your Apollo.io subscription,” to identify the owner account. If you still can’t find it, send Apollo.io support the last 4 digits of the card, the exact amount, and billing date; they can’t share sensitive data but can usually confirm whether there’s an account under your organization’s domain and contact the account owner if necessary.
How do I contact Apollo.io about a billing or charge issue?
For billing questions, you can reach Apollo.io via the in‑app support widget, by submitting a request through the Help Center at help.apollo.io, or by emailing support@apollo.io. Include your company name, billing contact, invoice number (if available), and details of the charge so they can investigate quickly. Business and enterprise customers may also have a dedicated account manager who can assist with contract renewals, seat changes, and billing disputes.