AppFolio

Software95% confidence

AppFolio is a cloud-based software company that provides property management and real estate investment management platforms for landlords, property managers, and associations.

Goleta, California, USA
appfolio.com

About AppFolio

AppFolio is a cloud-based software provider focused on the real estate industry. Its primary products, such as AppFolio Property Manager and AppFolio Investment Manager, help landlords, property managers, and real estate investment firms manage rentals, maintenance, leasing, accounting, and resident communications online. The platform often includes resident and owner portals for online rent payments, association dues, maintenance requests, document sharing, and financial reporting.

A charge from AppFolio typically appears when rent, security deposits, application fees, association/HOA dues, or other property-related payments are processed through the AppFolio platform. Tenants, owners, and association members may see AppFolio listed on their bank or card statement instead of the individual property management company or HOA name, because AppFolio is the payment processor and software provider behind the portal they used. Charges may be one-time (like an application fee or deposit) or recurring (like monthly rent or dues).

If you have questions about an AppFolio charge, first log into your property’s online portal (the same site you used to pay rent or dues) to review your payment history and receipts. The portal usually shows exact amounts, dates, and any associated fees. For billing disputes or corrections (e.g., wrong amount, duplicate payment, or refund request), contact your property manager, landlord, or HOA/association management company directly; they control your account and payments within AppFolio. If you suspect fraud or do not recognize the property associated with the charge, check recent leases or applications you’ve submitted, and then contact your property manager and your bank or card issuer to investigate and, if needed, dispute the transaction.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to AppFolio.

  1. AppFolio

Frequently Asked Questions

Why does my bank statement show a charge from AppFolio instead of my landlord or property manager?

AppFolio provides the online payment and property management system used by your landlord or property management company. When you pay rent, application fees, or association dues through their portal, the transaction is processed via AppFolio, so your bank or card statement may list “AppFolio” as the merchant instead of the property company’s name.

What types of payments commonly appear as AppFolio charges?

Common AppFolio charges include monthly rent, security deposits, application or screening fees, late fees, pet fees, parking fees, and HOA or condo association dues. Any payment you make through the property’s AppFolio-powered online portal can appear as an AppFolio charge on your statement.

How can I see a receipt or breakdown for an AppFolio charge on my card?

Log into your tenant, owner, or association portal provided by your property manager or HOA and navigate to the Payments or Transactions section. There you can see detailed records for each payment processed through AppFolio, including date, amount, line items (rent, fees, dues), and downloadable receipts or statements.

How do I cancel or stop recurring payments made via AppFolio?

Sign into your property’s AppFolio portal and go to the Auto-Pay or Recurring Payments section (names may vary). From there, you can edit or disable any scheduled automatic payments. If you’re unable to change the setting, contact your property manager or HOA management office and ask them to adjust or cancel the recurring payment within AppFolio.

How do I request a refund for an incorrect or duplicate AppFolio payment?

AppFolio does not manage individual tenant or owner accounts directly, so refund requests must go through your landlord, property manager, or association manager. Contact them with the payment date, amount, and a screenshot or copy of the statement if possible. They can review the transaction in AppFolio and, if appropriate, issue a refund or adjustment.

Can AppFolio place temporary or pending charges on my account?

In some cases, when adding or verifying a payment method, you might see a small temporary authorization on your card or bank account. This is used by the payment processor to verify the account and should fall off or be reversed automatically. If a small pending amount remains for more than a few business days, contact your bank or card issuer and your property manager for clarification.

Who do I contact if I don’t recognize an AppFolio charge at all?

First, think about any recent rental applications, new leases, or HOA/condo dues you might have paid online—many use AppFolio-branded portals. If you still don’t recognize it, contact your bank or card issuer to get the full transaction details (date, amount, and any descriptor text) and then reach out to any property managers you currently or recently rented from. If neither can identify the charge, ask your bank to investigate or dispute the transaction.

Can I update my card or bank details used for AppFolio payments?

Yes. Log into your online portal and go to the Payment Methods or Billing section. There you can add, remove, or update stored credit/debit cards and bank accounts used for rent or dues payments. If you encounter errors updating details, contact your property management or HOA office, as they can help verify your account and ensure your payment information is current in AppFolio.

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