ASAPP

Software95% confidence

ASAPP is an AI-native customer experience platform that provides enterprise contact centers with generative and agentic AI to automate and augment customer service operations.

New York, NY
asapp.com

About ASAPP

ASAPP is an enterprise software company that builds AI-native customer experience and contact center solutions. Its flagship Customer Experience Platform (CXP) uses generative and agentic AI to power virtual agents, assist human agents, and orchestrate customer interactions across channels such as voice and chat. The company focuses on large, complex contact centers, helping them reduce handling time, improve resolution rates, and deliver more personalized support at scale.([asapp.com](https://www.asapp.com/?utm_source=openai))

A card charge from “ASAPP” is typically related to a software or services agreement for its AI customer experience platform—such as licensing fees for ASAPP CXP, usage-based charges for AI agents, or professional services and implementation work. These charges are most often incurred by businesses (not individual consumers) after signing a SaaS subscription or enterprise services contract, and may appear monthly, annually, or according to a custom billing schedule agreed in a master services agreement or order form.([asapp.com](https://www.asapp.com/?utm_source=openai))

If you or your finance team have questions about an ASAPP charge, first check any executed contracts, purchase orders, or SaaS invoices associated with your organization’s contact center or CX technology stack. In many enterprises, these invoices are managed by IT, operations, or customer experience leadership, so internal coordination is key. To resolve issues, you can contact ASAPP through the sales or contact forms on its website, via your assigned customer success manager, or through any billing/support contact listed in your agreement or invoice. Having your company name, contract reference, and invoice number ready will help ASAPP quickly research and correct any billing discrepancies.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to ASAPP.

  1. ASAPP

Frequently Asked Questions

Why is my company seeing a charge from ASAPP on our corporate card or bank account?

A charge from ASAPP usually relates to enterprise software or services for its AI-native customer experience platform, such as subscription fees for ASAPP CXP, usage-based AI agent fees, or associated implementation and consulting services that were contracted by your organization’s CX, IT, or operations teams.

Is ASAPP a subscription service or a one-time purchase?

ASAPP is typically sold as an ongoing SaaS and services engagement, with recurring subscription or platform fees (monthly, quarterly, or annually) and, in some cases, separate line items for implementation, professional services, or usage-based AI capacity. The exact billing model will be defined in your contract or order form.

How can my company verify what ASAPP subscription or services we’re paying for?

Review the master services agreement, order forms, and recent invoices associated with ASAPP in your procurement or finance systems, and cross-check them with the cost center that owns contact center technology or customer experience tools. You can also reach out to your ASAPP account manager or use the contact form on asapp.com with your company name and invoice number to request a detailed billing breakdown.

How do we cancel or change our ASAPP subscription or reduce usage-based charges?

To modify or cancel ASAPP services, your authorized commercial or procurement contact should review the termination and renewal terms in your agreement (including notice periods) and then contact your ASAPP customer success manager or sales representative. They can help you adjust seat counts, AI capacity, or contract scope in line with contractual obligations and renewal timelines.

Can we get a refund or credit for an unexpected ASAPP charge?

Refunds or credits depend on the terms of your contract and the nature of the charge. If you believe a charge is incorrect—such as duplicate billing, misapplied usage, or services not rendered—gather the invoice, payment record, and relevant contract pages, then contact ASAPP billing or your account manager to request a review and, if appropriate, a credit or invoice adjustment.

Are there small test or temporary authorization amounts from ASAPP?

In most cases ASAPP bills via standard invoicing rather than small card authorizations, but if you see a low-value temporary hold, it may be related to validating a new payment method or internal testing of a billing profile. Such holds typically drop off automatically; if they remain posted, contact your bank and your ASAPP representative with the transaction details.

Who within my organization is most likely to know why we are being billed by ASAPP?

ASAPP is usually owned by teams responsible for customer service operations—such as contact center, CX, or digital transformation leadership—often in partnership with IT. Start by checking with those departments or with procurement to identify the internal sponsor who signed the ASAPP agreement and can explain the business purpose of the charges.

How can we contact ASAPP about billing or account questions?

You can reach ASAPP through the contact or demo request forms on asapp.com, by emailing any billing or support address listed on your invoice, or by contacting your assigned customer success or sales representative. Include your organization’s legal name, billing address, and invoice or contract reference to speed up resolution.

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