Atrium Buffet

Restaurant96% confidence

Atrium Buffet is a large buffet-style restaurant located in the Crown Metropol Perth hotel at the Crown Perth entertainment complex, offering seafood, Asian, Western and European dishes plus desserts for breakfast, lunch and dinner.

Burswood, Western Australia, Australia
crownperth.com.au
Owned by Crown Resorts

About Atrium Buffet

Atrium Buffet is a popular buffet-style restaurant located inside Crown Metropol Perth at the Crown Perth entertainment complex in Burswood, Western Australia. Known for its extensive selection, Atrium Buffet typically offers a wide range of seafood, Asian, Western and European dishes, salads and carvery items, along with a large dessert station. It operates for breakfast, lunch and dinner on most days, with special menus or sittings on weekends, public holidays and during seasonal events. Bookings are strongly recommended, especially for peak times and special occasions.

A charge from Atrium Buffet may appear on your bank or card statement after you dine at the restaurant, prepay for a booking, or charge a meal to your room while staying at Crown Metropol or another Crown Perth hotel. Depending on how you booked, you might see a single one‑off charge for your meal, a per-person amount multiplied by the number of guests, or a package amount if your buffet was included in a hotel or event package. You may also see a temporary card pre-authorisation or deposit when you secure a reservation for a large group or special event; this can appear as a separate pending amount that later drops off or is adjusted to the final bill. Charges can also differ on weekends and public holidays when surcharge pricing often applies.

If you’re unsure about an Atrium Buffet charge, start by checking your recent visit history to Crown Perth, hotel receipts, email booking confirmations and any online reservation accounts linked to crownperth.com.au. Compare the transaction date and amount with the date and time you dined, and remember that public holiday or weekend surcharges, beverages, and extras may increase the total. To resolve questions, you can contact Crown Perth Guest Services or Atrium Buffet directly via the contact details on crownperth.com.au, or speak to the hotel front desk if the meal was charged to your room. Have your transaction date, amount, last four digits of your card and any booking reference handy so staff can locate the receipt, clarify the charge, process adjustments if there was a billing error, or advise on refunds according to their policies.

Bank Statement Variations

4 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Atrium Buffet.

  1. CROWN ATRIUM BUFFET BURSWOOD AUS
  2. CROWN LOBBY LOUNGE BURSWOOD AUS
  3. CROWN TOWERS BURSWOOD AUS
  4. Crown Towers Perth Burswood AUS

Frequently Asked Questions

Why do I see a charge from Atrium Buffet on my card when I only stayed at Crown Metropol Perth?

If you stayed at Crown Metropol or another Crown Perth hotel, meals at Atrium Buffet can be charged directly to your room instead of being paid at the restaurant. On checkout, these restaurant charges are consolidated with your accommodation bill and processed to the card you used for your stay. On your statement, this can appear specifically as Atrium Buffet or under Crown Perth/Crown Metropol, depending on how the transaction was processed. Review your hotel folio or checkout invoice to match line items with the charge.

How much does Atrium Buffet usually cost, and why is the amount on my statement different from the advertised price?

Atrium Buffet pricing varies by session (breakfast, lunch, dinner), day of the week, and whether it’s a weekend, public holiday or special event. The final amount on your statement may be higher than the base buffet price because it can include beverages, premium items, public holiday/weekend surcharges, or charges for children or additional guests. Prices can also change over time, so the amount on your bank statement may not match older advertisements you’ve seen. For current buffet pricing, check the Atrium Buffet page on crownperth.com.au or your booking confirmation email.

Why do I see a pending or duplicate Atrium Buffet charge on my bank statement?

Atrium Buffet or Crown Perth may place a temporary pre-authorisation on your card to secure a reservation, particularly for large groups, peak periods or special events. This can look like a duplicate or additional charge while it is pending, but it is usually released automatically by your bank after a few business days or converted into the final payment once your visit is completed. If a pending pre-authorisation does not drop off after 7–10 days, contact your bank as well as Crown Perth Guest Services with the transaction details to confirm the status. Always compare the final posted charge, not just the pending history, when reconciling your account.

Can I cancel or change my Atrium Buffet booking, and will I still be charged?

Cancellation and change policies for Atrium Buffet bookings depend on the type of reservation you made (standard, group, or special event) and the terms shown at the time of booking. Some reservation types allow free changes or cancellations up to a certain time before your booking, while others may charge a late cancellation or no-show fee per person. If you miss your booking or reduce guest numbers late, you may still see a partial or full charge on your statement. To modify or cancel, use the link in your booking confirmation email or contact Crown Perth reservations directly via the details on crownperth.com.au.

How do I request a copy of my Atrium Buffet receipt or query an incorrect amount?

If the amount on your statement doesn’t match what you expected, you can request a detailed receipt from Crown Perth. Have your visit date, approximate time, name on the booking, and the last four digits of your card ready, then contact Crown Perth Guest Services or the hotel front desk if it was a room charge. You can also use the contact form or phone numbers listed on crownperth.com.au to reach the team. They can review your bill, explain any extras or surcharges, and process adjustments or refunds if a billing error is confirmed under their policies.

How do I get a refund for an Atrium Buffet charge I don’t recognise or didn’t authorise?

First, check whether a family member, colleague, or fellow guest on a shared room may have used your card or charged the buffet to a room in your name. If you still don’t recognise the transaction, contact Crown Perth directly with the transaction date, amount, and name on the card so they can investigate and confirm whether the charge is linked to a booking or hotel stay. If the restaurant or hotel confirms it’s not your transaction, they can advise on next steps and any internal refund process. You should also notify your bank or card issuer promptly to dispute potentially fraudulent charges and request a card replacement if needed.

What’s the best way to contact Atrium Buffet or Crown Perth about a billing issue?

For billing or payment questions, use the contact details on crownperth.com.au and ask for Crown Perth Guest Services, restaurant reservations, or the relevant hotel front desk if it was a room charge. Phone contact is usually the fastest for time-sensitive issues, but you can also use the online enquiry form or email addresses provided on the website for non-urgent queries. When you contact them, include your full name, booking reference (if any), visit date and time, and a screenshot or description of the charge from your bank statement. This information helps them quickly locate your transaction and provide a clear explanation or resolution.

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