Autokroma is a software company that develops video and audio plugins and tools, particularly for Adobe Premiere Pro and After Effects, focused on codecs, encoding, and format support.
Autokroma is a Paris‑based software company specializing in professional video and audio tools, primarily plugins for Adobe Premiere Pro, After Effects, Media Encoder, and other creative applications. Their best‑known products include BRAW Studio (Blackmagic RAW support and workflow tools), AfterCodecs (advanced export codecs like ProRes, H.264/H.265, etc.), PlumePack (project trimming and media consolidation), and Influx (extended format/codec import). Licenses are typically sold per‑computer or per‑user via their website autokroma.com, often as perpetual (one‑time purchase) licenses with optional paid upgrades for major new versions. Pricing usually ranges from about US$40–$200 per plugin depending on the product, edition, and applicable taxes.
A charge from Autokroma on your bank or card statement usually indicates that you (or someone with access to your account) purchased a license or upgrade for one of their plugins or tool bundles through autokroma.com. Most Autokroma products are one‑time purchases, not subscriptions, but you may see separate transactions if you bought multiple plugins, added extra seats, or later purchased an upgrade. In some cases, you might notice a small temporary authorization or a currency conversion difference if your bank is outside the Eurozone or if their payment processor (commonly FastSpring or a similar provider) pre‑authorizes the card before completing the sale.
If you’re unsure about an Autokroma charge, first search your email (including spam) for receipts from Autokroma or their payment processor (such as FastSpring) around the date of the transaction; these receipts list the exact product, price, and license key. You can also log into your Autokroma account (if you created one) to review your licenses and download invoices, or look in your Adobe host applications for installed Autokroma plugins under the Extensions/Plugins menus. For unresolved questions, mismatched amounts, or refund and cancellation requests, contact Autokroma support through the contact form on autokroma.com or by emailing their support address with your full name, purchase email, and any transaction details from your bank so they can quickly locate and explain the charge.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Autokroma.
What types of purchases typically result in an Autokroma charge on my statement?
Autokroma charges are most often for one‑time license purchases of plugins like BRAW Studio, AfterCodecs, PlumePack, or Influx made through autokroma.com. You might also see a charge for upgrading from an older version, adding extra seats, or purchasing a multi‑plugin bundle. Each product or bundle normally appears as a separate transaction, sometimes processed by a payment provider such as FastSpring. The descriptor on your statement may include “AUTOKROMA” along with the name of the payment processor or a reference ID.
Does Autokroma use subscriptions, or are their products one‑time purchases?
Most Autokroma products are sold as perpetual, one‑time licenses rather than ongoing subscriptions, so you should not see automatic monthly or annual renewals directly from Autokroma. You may pay again only when you choose to buy a major paid upgrade, additional seats, or a new plugin. If you are seeing repeated charges with “Autokroma” in the descriptor, review your email for multiple order confirmations or contact support to verify that there is no duplicate billing. Also confirm the charge is not from a different service using a similar name or from a marketplace that may have its own subscription terms.
What are typical prices for Autokroma plugins and why might the amount differ from what I expected?
Individual Autokroma plugins commonly range roughly from US$40 to US$200 depending on the product, license type (single vs. multiple seats), and whether you are purchasing a new license or an upgrade. The final amount on your statement can differ slightly due to VAT/sales tax, currency conversion by your bank, or foreign transaction fees if you are outside France or the EU. In your email receipt, the line items will clearly show the base price, any tax applied, and the currency charged. If the billed amount is significantly different from the invoice, contact your bank to check for added fees and Autokroma support if you suspect a billing error.
How can I cancel a purchase or stop future charges from Autokroma?
Because Autokroma mostly sells one‑time licenses, there is usually nothing to “cancel” in an ongoing sense—once purchased, the license is yours and there is no automatic renewal. To prevent future charges, simply do not purchase further upgrades or products with that payment method. If you placed an order by mistake (for example, duplicate purchases or the wrong product), contact Autokroma support as soon as possible with your order number and purchase email to request cancellation or adjustment. If you bought through a third‑party store, you may need to follow that store’s cancellation and refund policies instead.
How do I request a refund for an Autokroma charge?
To request a refund, locate your order confirmation email (often sent by their payment processor such as FastSpring) and note the order ID, purchase date, and product name. Then contact Autokroma through the support form on autokroma.com or reply directly to the receipt email, briefly explaining the reason (wrong product, accidental duplicate, incompatible system, etc.). Autokroma reviews refund requests case‑by‑case and may ask you to deactivate or uninstall the license before processing. Be aware that some payment processors and regional laws have specific time limits for digital‑goods refunds, so reach out promptly if there is an issue.
Why do I see a small or pending Autokroma charge that later disappears or changes amount?
When you enter or update your payment method, the payment processor used by Autokroma may place a small temporary authorization hold to verify the card’s validity. This can appear as a low‑value or pending charge and should automatically disappear or be adjusted to the final purchase amount within a few business days. If a pending authorization remains on your account for longer than your bank’s normal timeframe, contact your bank first to confirm their hold policy, then reach out to Autokroma support with any reference numbers if the issue persists. The final, settled charge should match the invoice total shown on your receipt.
How can I confirm which Autokroma product I paid for and access my license or invoice?
Search your email (including spam/junk folders) for “Autokroma” or for the name of a plugin such as “BRAW Studio,” “AfterCodecs,” “PlumePack,” or “Influx” around the charge date; the order confirmation email lists the product name, license type, and price. Many orders also include a link to manage your license or access your invoice through the payment processor’s portal. If you created an account on autokroma.com, you can log in to view your registered licenses and sometimes re‑download invoices. If you can’t find any emails, contact Autokroma support with your full name, approximate charge date, last four digits of the card, and transaction amount so they can locate the order.
How do I contact Autokroma about a charge or billing problem?
You can reach Autokroma by using the contact or support form on their official website autokroma.com, which is the recommended method for billing questions. Include your order ID, purchase email, transaction date, and the exact amount charged so they can quickly identify the payment. In some cases, replying directly to your order receipt (sent by Autokroma or their payment processor) will also route your message to the correct support channel. For suspected unauthorized use of your card, contact your bank immediately in addition to notifying Autokroma so they can block any related license activity.