Automattic Inc.

Software97% confidence

Automattic Inc. is a web software company best known for running WordPress.com and related tools and services for building and managing websites, blogs, and online stores.

San Francisco, CA
automattic.com

About Automattic Inc.

Automattic Inc. is the company behind WordPress.com, WooCommerce.com, Jetpack, Akismet, Gravatar, and several other online publishing and website tools. They provide hosting, themes, plugins, security, spam protection, e‑commerce functionality, and various premium upgrades that make it easier for individuals, businesses, and publishers to build and grow a web presence. While WordPress.org provides the open‑source software, Automattic operates the commercial, hosted WordPress.com platform and many paid add‑on services.

A charge from “Automattic Inc.” on your card statement typically relates to a paid WordPress.com plan, a custom domain or email add‑on, a WooCommerce.com extension or subscription, an Akismet anti‑spam subscription, or another premium feature tied to an Automattic product. These can be either one‑time purchases (such as a new domain registration or theme) or recurring subscriptions (such as annual WordPress.com plans, renewal of domains, or monthly Akismet/WooCommerce subscriptions). The descriptor often appears as “AUTOMATTIC INC” or similar rather than the individual product name.

If you’re unsure about a charge, start by logging into your WordPress.com or WooCommerce.com account (or the specific Automattic service you use) and checking the Billing or Purchases section for invoices and renewal dates. You can also search your email for receipts from Automattic or WordPress.com sent around the charge date. If you still can’t identify it, contact Automattic support through your product’s help center (for example, WordPress.com Support) with the last four digits of the card and the charge date/amount—never send full card numbers. They can look up the transaction, clarify what it was for, and help with cancellations or refunds where appropriate.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Automattic Inc..

  1. Automattic Inc.

Frequently Asked Questions

Why do I see a charge from Automattic Inc. instead of WordPress.com or WooCommerce on my statement?

Automattic Inc. is the parent company that processes payments for WordPress.com, WooCommerce.com extensions, Akismet, Jetpack, and other related services. Many of these appear under the umbrella descriptor “Automattic Inc.” on card and bank statements rather than the individual product name.

What products or services commonly result in an Automattic Inc. charge?

Common sources include paid WordPress.com plans, domain registrations and renewals, email add‑ons, WooCommerce.com plugin subscriptions, Akismet anti‑spam plans, Jetpack security/performance subscriptions, and sometimes premium themes or design upgrades purchased through WordPress.com.

How can I find the specific invoice for my Automattic Inc. charge?

Log in to the relevant Automattic service (most often WordPress.com or WooCommerce.com), go to your account’s Billing, Purchases, or Payments section, and review recent transactions. Each entry typically includes an invoice, charge date, amount, and the last four digits of the payment method used, which should match the charge on your card.

How do I cancel an ongoing subscription billed by Automattic Inc.?

To cancel, sign in to the specific service (for example, WordPress.com), navigate to your site’s Upgrades or Purchases page, and turn off auto‑renew or cancel the plan, domain, or subscription listed there. Cancellations must be done before the renewal date to avoid the next charge; your access usually continues until the end of the current billing period.

How can I request a refund for an Automattic Inc. charge?

Automattic offers limited refund windows for many products (for example, WordPress.com plans and domains often have specific refund periods). Go to your Billing or Purchases page, open the relevant transaction, and look for a refund option or contact support from that page. If the self‑service refund option isn’t available, open a support ticket with details of the charge and why you’re requesting a refund.

Why do Automattic charges often recur annually or monthly?

Many Automattic services—such as WordPress.com plans, domain names, Akismet, Jetpack, and WooCommerce.com extensions—are sold on a subscription basis. These renew automatically at the end of each billing cycle (monthly or yearly) unless you manually disable auto‑renew in your account settings.

Can Automattic place temporary or small verification charges on my card?

In some cases, a small temporary authorization may appear when you add or update a payment method to verify the card. These authorization holds are not completed charges and should automatically disappear from your statement within a few days, depending on your bank.

What should I do if I don’t recognize an Automattic Inc. charge and don’t have a WordPress.com account?

First, search your email addresses for terms like “WordPress.com,” “WooCommerce,” “Akismet,” or “Automattic” in case an account was created with a different email. If you still can’t identify the charge, contact Automattic’s billing or product support with the charge amount, date, and the first/last few characters of the descriptor (do not send full card details). If they confirm no matching account, contact your bank or card issuer to dispute potential unauthorized use.

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