Autopilot

Software86% confidence

Autopilot (AutopilotHQ Inc.) is a marketing automation and customer journey software platform that enables businesses to design, automate, and analyze customer communications across email, SMS, and other channels.

Sydney, Australia
autopilothq.com

About Autopilot

Autopilot (AutopilotHQ Inc.) is a cloud-based marketing automation and customer journey platform used by businesses to design, automate, and analyze customer communications across email, SMS, and other digital channels. Founded in Australia and headquartered in Sydney, Autopilot offers visual journey-building tools, audience segmentation, lead nurturing, and analytics that integrate with popular CRMs, e‑commerce platforms, and data tools. The service is sold as a software-as-a-service (SaaS) subscription, typically billed monthly or annually to a credit or debit card.

A charge from Autopilot or AutopilotHQ Inc. will usually appear on your bank or card statement when you or your company have an active subscription to their marketing automation platform. Common scenarios include monthly or annual subscription renewals, upgrades to a higher contact or email-volume tier, add-ons such as extra SMS credits, or charges after a free trial converts to a paid plan if it wasn’t cancelled in time. You may also see a temporary small "test" or authorization charge when you first add or update a payment method, which is automatically reversed by your bank.

If you’re unsure about an Autopilot charge, start by checking whether you (or your company’s marketing team) have an active account at autopilothq.com and review the Billing or Subscription section for invoices and plan details. Look for a recent invoice email from Autopilot sent to your work or business email address, including any shared billing inboxes. To resolve questions, sign in to your Autopilot account and use the in-app help/support options or the contact form on their website, providing the last four digits of the charged card, the charge date, and amount so they can locate your subscription. For disputed or unexpected charges, Autopilot typically asks that you contact their support team first to review your account before you open a dispute with your bank, which helps avoid service interruptions and speeds up resolution.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Autopilot.

  1. AUTOPILOTHQ INC\140 2ND ST FL 5\SAN FRAN

Frequently Asked Questions

Why am I seeing a recurring monthly charge from AUTOPILOT or AUTOPILOTHQ on my statement?

Recurring charges from AUTOPILOT / AUTOPILOTHQ usually indicate you have an active subscription to Autopilot’s marketing automation platform. These are typically billed monthly (or annually, prorated to one charge per year) based on the plan and contact volume your account is on. Log in at autopilothq.com and go to your Billing or Subscription settings to see your current plan, renewal date, and past invoices.

What are the typical Autopilot subscription prices and why did my amount change?

Autopilot plans are generally priced based on features and the number of contacts or audience size in your account, with higher tiers costing more per month or per year. Your charge may increase if your contact list grows into a higher tier, if you upgrade to a more advanced plan, or add extras like SMS credits. For the most accurate and current pricing, sign in and check the Billing or Plans page or refer to the latest invoice emailed to your billing contact.

Why was I charged by Autopilot after a free trial?

When you start an Autopilot free trial and enter your card details, the account is usually set to automatically convert to a paid subscription at the end of the trial period unless you cancel beforehand. If you see a charge right after your trial ends, it is likely the first billing cycle of your chosen plan. You can confirm this by reviewing your sign‑up emails and checking the Billing section of your Autopilot account to see the trial end date and plan details.

How do I cancel or pause my Autopilot subscription to stop future charges?

To cancel, sign in to your account at autopilothq.com and navigate to the Billing, Subscription, or Account settings area, where you’ll find options to cancel or downgrade your plan. Follow the on‑screen steps until you receive an in‑app confirmation and/or confirmation email that your subscription has been cancelled. Most Autopilot plans remain active until the end of the current billing period, and you won’t be billed again unless you reactivate or upgrade. If you can’t access your account, contact Autopilot support with your company name, billing email, and recent charge details so they can assist.

How can I request a refund for an Autopilot charge I don’t recognize or no longer want?

Autopilot’s ability to issue refunds depends on their current billing and refund policies, the age of the charge, and whether the service was used during that period. Start by signing in to your account, reviewing your invoices, and then contacting Autopilot support through the help/contact options on their website or within the app with the date, amount, and last four digits of the card that was charged. They can explain what the charge relates to and, where applicable, review eligibility for a partial or full refund. It’s generally faster and cleaner to work directly with them before disputing the charge with your bank.

Why do I see a small $1 or low-dollar Autopilot charge that disappeared?

Autopilot may place a small temporary authorization (often around $1 or a small local-currency amount) when you first add or update a credit card to verify that the card is valid. This is not an actual fee and should automatically drop off or be reversed by your bank within a few business days. If the pending amount does not clear, contact your card issuer first, then reach out to Autopilot support with a screenshot of the pending item if needed.

How do I find the invoice or receipt for the Autopilot charge on my card?

Invoices and receipts for Autopilot subscriptions are typically available in the Billing or Invoices section of your Autopilot account and are also emailed to the billing contact address on file when each payment is processed. Check your company email (including shared billing or finance inboxes) for messages from Autopilot or AutopilotHQ around the charge date. If you still can’t locate the invoice, contact Autopilot support via their website with the charge amount, currency, and date so they can resend the invoice to the correct email.

The Autopilot charge is in a different amount or currency than I expected—why?

Autopilot commonly bills in major currencies such as USD, and your bank or card issuer may convert that amount into your local currency, which can cause slight differences due to exchange rates and foreign transaction fees. The charge might also differ if your account moved into a higher contact tier or if taxes (like VAT or GST) were applied based on your location. Compare the charged amount to the line items on your latest Autopilot invoice, and if something still doesn’t match, contact their support team with a copy of the invoice and your statement entry for clarification.

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