Avast is a global cybersecurity company headquartered in Prague, Czech Republic, best known for its antivirus and internet security products for Windows, macOS, Android, and iOS. Through avast.com, it offers solutions such as Avast One, Avast Premium Security, SecureLine VPN, Cleanup Premium, AntiTrack, and BreachGuard for both home users and businesses. Many people first encounter Avast via its free antivirus, then optionally upgrade to paid plans that include additional protections like ransomware shields, web protection, VPN, and identity monitoring.
An Avast charge on your bank or card statement usually relates to a subscription for one of its security products or bundles purchased via avast.com or through an in‑product upgrade. Charges may appear as recurring annual or monthly subscription renewals, one‑time license purchases, or upgrades from the free version to a paid plan. You may also see a charge after a discounted trial period ends, when an introductory offer converts to a full‑price subscription, or an authorization hold when you first add or update a payment method. Some purchases are processed via Avast’s payment partners (such as Digital River or Nexway), so the descriptor may include those names as well.
If you’re unsure about an Avast charge, first check your email for order confirmations from avast.com and sign in at my.avast.com (or account.avast.com) using the email address you used at purchase to review active subscriptions and billing dates. You can also look up your order using the order number from your receipt or via Avast’s “Find my subscription” tools on their support pages. To resolve issues, you can manage or cancel subscriptions directly in your Avast Account, use their online refund request form for eligible purchases, or contact Avast Support through support.avast.com (chat, web form, or regional phone support where available). Common issues—such as double billing, auto‑renewal confusion, or charges after uninstalling the software—are usually resolved by cancelling auto‑renewal and requesting a refund within Avast’s stated money‑back period (typically 30 days for most consumer products).
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Avast.
What are the typical Avast subscription prices that might appear on my statement?
Avast offers several consumer plans with common annual prices such as Avast Premium Security (often around US$69.99/year for a single device or US$89.99/year for multi‑device), Avast One (with individual and family tiers that may range roughly from US$59.99 to US$119.99/year), and add‑ons like SecureLine VPN or Cleanup Premium (typically US$59.99–US$89.99/year depending on device count and promotions). Monthly billing is less common but may appear for VPN or bundled plans in some regions. Exact amounts can vary by country, device count, promotion, and currency, so check your order confirmation email or your Avast Account for the precise plan and price tied to your charge.
Why was I charged by Avast after a free trial or discounted offer?
When you sign up for an Avast free trial or an introductory discounted offer, you usually agree to automatic renewal at the end of the trial or promo period at the then‑current standard price. If you don’t cancel before the renewal date, the subscription converts to a paid plan and the full amount is charged to your card or PayPal account. You can see your renewal date and price in your Avast Account under Subscriptions, and you can turn off auto‑renewal at any time before the next billing date to avoid future charges.
How do I cancel or turn off auto‑renewal for my Avast subscription?
To cancel, sign in to your Avast Account at my.avast.com (or account.avast.com) using the email linked to your purchase, then go to the Subscriptions section. Select the subscription you want to stop, click the option to Cancel subscription or Turn off auto‑renewal, and follow the on‑screen steps until you receive confirmation by email. Your protection will remain active until the end of the current paid term, but you won’t be billed again. If you bought through a mobile app store (Google Play or Apple App Store), you must cancel via your Google or Apple subscription settings.
How can I request a refund for an Avast charge I don’t want?
Avast typically offers a 30‑day money‑back guarantee for most consumer subscriptions purchased via avast.com or through their official payment partners. To request a refund, go to support.avast.com and use the “Request a refund” form, providing your order ID, email address, and a brief explanation, or follow the refund link in your order confirmation email. If your purchase was made through Google Play or the Apple App Store, refunds must be requested directly from those stores according to their policies. Refunds, once approved, are usually processed back to the original payment method within several business days, depending on your bank.
Why do I see multiple or unknown Avast-related names on my bank statement?
Avast uses third‑party payment processors, so your statement descriptor may show names like “AVAST Software,” “AVAST*,” “DRI*AVAST Software” (Digital River), or “NEXWAY AVAST,” along with the product or order number. If you see more than one charge, it might reflect separate products (for example, Premium Security and SecureLine VPN), multiple device licenses, or renewals for different email accounts in your household. Log into your Avast Account with each email you might have used, or use Avast’s order lookup tools to match each charge with a specific subscription. If you still can’t identify a charge, contact Avast Support with the date, amount, and last 4 digits of the card so they can investigate.
What are small Avast charges or $0–$1 amounts on my card?
Small temporary charges or $0–$1 authorizations are often payment verification checks performed when you first add or update a card or start a trial. These are not actual purchases and are usually reversed automatically by your bank within a few business days. If an authorization appears to convert into a full subscription amount, check your email for a trial conversion or renewal notice. You can then manage or cancel the related subscription in your Avast Account and, if appropriate, request a refund through Avast Support.
I uninstalled Avast software—why am I still being billed?
Uninstalling Avast from your device does not automatically cancel your paid subscription or stop auto‑renewal, because the billing is tied to your account and license, not the app’s presence on a specific device. If you uninstalled but are still being charged, sign in to your Avast Account and turn off auto‑renewal for the corresponding subscription, or cancel via your app store if you subscribed there. After cancellation, you won’t be billed again, and you can contact Avast Support to ask about a refund if the most recent renewal is within their money‑back period.
How can I contact Avast about a charge or access my invoice/receipt?
You can retrieve your invoices and order details by logging into your Avast Account and going to the Subscriptions or Order history section, where each active or past subscription typically includes a link to view or download receipts. For billing issues, go to support.avast.com and choose Billing, Payments, & Subscriptions to access the web contact form, live chat (where available), and region‑specific phone numbers. Having your order ID, the exact charge amount, and the email used to purchase ready will help Avast Support quickly locate your transaction and resolve questions about the charge.