Avaza is a unified work management and business software platform offering project management, resource scheduling, time and expense tracking, team chat, and quoting and invoicing tools for client-focused businesses and professional services teams.
Avaza is a cloud-based work management and business software platform designed for client-focused businesses such as agencies, consultancies, IT services, and other professional services teams. From a single interface, Avaza offers project management, task collaboration, resource scheduling, time and expense tracking, team chat, and quoting and invoicing tools. The company is based in Douglas, Isle of Man, and serves a global customer base via avaza.com, with most customers paying by credit/debit card for online subscriptions.
A charge from Avaza usually relates to a subscription for their software or associated add-on users. Common scenarios include monthly or annual plan renewals, upgrades to higher tiers, per‑user seat fees, or charges for additional features such as extra team members. You may also see an initial charge after a free trial period ends, or a small temporary authorization when you first add or update a payment method. On your statement, the charge descriptor may appear as “AVAZA,” “AVAZA.COM,” or a similar variation referencing their website.
If you don’t recognize an Avaza charge, start by checking whether you (or someone in your business) use Avaza for project management, timesheets, or invoicing, and log into your account at avaza.com to review the Billing or Subscription section and recent invoices. Look through your email for receipts or subscription confirmations from Avaza, which are typically sent to the account owner’s email address. For unresolved questions, use the in‑app chat on avaza.com or contact their support team via their Help Center or support email; they can confirm what account a card is linked to, explain specific invoices, help adjust or cancel plans, and review eligibility for any billing corrections or refunds.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Avaza.
Avaza operates on a subscription model, so most charges are for monthly or annual plan renewals and any active paid add-ons such as extra users. If you recently upgraded your plan, added team members, or switched from monthly to annual billing, you may see a new or higher charge. To see the exact reason, log into avaza.com, go to Settings > Subscription or Billing, and review your current plan and invoice history.
What subscription plans and typical charge amounts does Avaza have?
Avaza offers a free plan for very small teams, plus several paid tiers (commonly named Startup, Basic, and Business or similar) that scale by features and included users. As of recent pricing, entry-level paid plans typically start around the low tens of USD per month, with higher tiers costing more and including more users and advanced features; additional users are charged per user per month. Your exact price depends on your chosen plan, number of users, billing currency, and whether you pay monthly or annually (annual plans are usually discounted). You can see precise current pricing for your region on avaza.com/pricing or inside your account’s Subscription page.
Why did Avaza charge me after a free trial?
When you start an Avaza free trial and enter payment details, your subscription usually auto-converts to a paid plan at the end of the trial unless you cancel beforehand. On the trial end date, Avaza will bill the card on file for the selected plan term (monthly or annual). If you didn’t intend to continue, check your Avaza account’s Billing/Subscription page for the activation date and contact Avaza support quickly; they may be able to help depending on how much time has passed and your usage.
How do I cancel or downgrade my Avaza subscription to stop future charges?
To cancel or downgrade, log in to avaza.com as the account owner, go to Settings (or Organization Settings) > Subscription/Billing, and choose the option to change plan, reduce the number of users, or cancel at the end of the current period. Once cancelled, you’ll typically retain access until the end of your paid billing cycle, and no new renewal charges should occur. If you don’t see cancellation options, contact Avaza support via in‑app chat or their Help Center and request that they cancel or adjust your plan on your behalf.
How can I request a refund or dispute an Avaza charge I didn’t expect?
If you believe you were billed in error, first review your invoices and plan details in your Avaza account to confirm what was charged and when. Then contact Avaza support through the in‑app chat or their support/help email, provide the last four digits of the card, billing amount, date, and any invoice numbers, and explain the situation. Avaza’s general policy is to bill in advance for subscription periods and they may not routinely offer prorated refunds, but they will review unexpected renewals, duplicate payments, or obvious mistakes on a case‑by‑case basis. Avoid filing a bank chargeback until you’ve contacted Avaza, as support can usually clarify and resolve issues more quickly.
Why do I see a small Avaza charge or a $0–$1 authorization on my card?
Avaza or their payment processor may place a small temporary authorization (often $0–$1 or a low test amount) when you first add or update your card to verify that the payment method is valid. This is not a real charge and should automatically disappear or be reversed by your bank within a few business days. If it remains pending or posts as a completed transaction after several days, contact your bank and Avaza support with the transaction details so they can investigate.
Can someone else in my company have created an Avaza account that is causing this charge?
Yes. Avaza is often adopted by project managers, finance teams, or agency owners, and the subscription may be under a work email while billing uses a shared company card. If you don’t personally recognize the charge, ask your colleagues—especially in operations, PMO, or finance—whether they use Avaza for project management, timesheets, or client invoicing. You can also contact Avaza support and, for security reasons, they can usually confirm whether a specific card is attached to an organization account (but they may require verification before sharing details).
How do I get a copy of my Avaza receipt or invoice for a charge on my statement?
Log in to avaza.com with the account owner credentials and navigate to Settings > Billing, Subscription, or Invoices to see a list of past payments and downloadable invoices/receipts. Each billing entry should show the date, amount, and payment method used; you can usually export or print these for your records. If you cannot access the original account (for example, the owner left the company), contact Avaza support with your organization name, billing email, and transaction details so they can help you obtain the relevant invoice history.