Back Row West

Restaurant90% confidence

Back Row West is a stylish cafe-restaurant and coffee bar in Sydney’s CBD serving breakfast, lunch, specialty coffee and cocktails, with a focus on modern Australian dishes and healthy options.

Sydney, New South Wales, Australia
backrowwest.com.au

About Back Row West

Back Row West is a stylish café-restaurant and coffee bar located in Sydney’s CBD, offering a relaxed yet polished space for breakfast, lunch, after-work drinks and weekend catch‑ups. They specialise in modern Australian dishes with an emphasis on fresh, seasonal ingredients and healthier options, alongside specialty coffee, fresh juices and a curated cocktail and wine list. Guests can typically dine in, grab takeaway coffee and food, or book for small groups, with both bar seating and table service available.

A Back Row West charge on your bank or card statement usually relates to an in‑venue purchase such as breakfast, lunch, coffee, drinks at the bar, or a group bill. You might see a single one‑off amount for a meal, multiple smaller charges if you paid separately for coffees and food, or a bar tab that was opened and then closed out later in the day or evening. If you used contactless payment (tap‑and‑go), Apple Pay/Google Pay, or a digital wallet, the charge will still appear under the venue name. In some cases you may see a temporary pre‑authorisation or pending amount if you left a card behind the bar for a tab or if your bank places a hold when the terminal is offline at the time of payment.

To verify or resolve questions about a Back Row West charge, first match the date and amount against your visit to the venue, any receipts, and calendar entries or messages (for example, brunch or work meeting in the CBD). Check whether the charge came via a food delivery app or corporate card, as the descriptor may still show as “Back Row West Sydney.” If you still don’t recognise the transaction, contact the venue directly using the details on backrowwest.com.au or your receipt, and provide the transaction date, exact amount, and the last 4 digits of the card used so they can look it up. For suspected fraud, contact your bank immediately to dispute the charge and request that they investigate while you also notify the venue of the issue.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Back Row West.

  1. BACK ROW WEST SYDNEY AUS
  2. Back row west Sydney AU

Frequently Asked Questions

What are the typical amounts I might see from Back Row West on my statement?

Most individual charges from Back Row West reflect café and restaurant spending in the range of roughly AUD $5–$15 for coffee and small items, $18–$35 for main dishes, and $12–$25 for cocktails or wine by the glass. Group bills, shared plates and rounds of drinks can appear as larger one‑off charges, often between AUD $60–$200 depending on the size of the group and whether alcohol was included. If you opened a bar tab, you’ll usually see a single final charge for the total rather than many small transactions.

Why do I see a pending or temporary Back Row West charge on my card?

A pending Back Row West charge is often a standard card pre‑authorisation or a transaction your bank has not fully settled yet. This can happen if you opened a bar tab, if the payment terminal was offline at the moment you tapped, or if your bank briefly holds funds before finalising the transaction. These holds usually convert to the final bill amount or disappear within a few business days, depending on your bank’s policies.

Can Back Row West set up recurring or subscription charges?

Back Row West is a café‑restaurant and does not typically run subscription or recurring billing directly to consumer cards (like monthly memberships). Most charges are one‑off transactions for food, coffee or drinks on the day you visit. If you see recurring charges, check whether you have a corporate catering arrangement, third‑party ordering account or staff account that may be billed on a regular basis and itemised as Back Row West.

How can I get a copy of my receipt or tax invoice from Back Row West?

If you paid in‑venue, you can usually request a reprint of your receipt by contacting Back Row West and providing the visit date, approximate time, total amount and last 4 digits of the card. If you ordered via a delivery platform, the receipt and GST/tax invoice are typically available inside that app or in their confirmation email, but the descriptor may still show as Back Row West on your statement. For business or corporate expenses, ask the venue for a tax invoice including ABN details if it was not automatically printed at the time of payment.

How do I resolve a charge from Back Row West that I don’t recognise?

First, confirm whether anyone else with access to your card (family, partner, colleague) visited Back Row West on the transaction date. Then check your messages, calendar or delivery apps for any orders tied to that day and amount. If you still don’t recognise it, contact Back Row West using the phone or email listed on backrowwest.com.au with the exact date, time window, amount and last 4 digits of your card so they can search their payment records. For clearly unauthorised use, contact your bank right away to dispute the charge and request a card replacement while the bank investigates.

Can I cancel or adjust a Back Row West payment after it has gone through?

Once a payment has been fully processed, Back Row West cannot usually cancel it outright but may be able to issue a partial or full refund at their discretion if there was a billing error (for example, being charged twice or charged the wrong amount). If you notice an issue on the spot, ask staff to void or reverse the transaction immediately and reprocess the correct payment. If you only notice later, contact the venue with your receipt or statement details; they can check their point‑of‑sale records and, if appropriate, process a refund back to the same card.

How do refunds or billing corrections from Back Row West appear on my bank statement?

If Back Row West processes a refund or correction, it usually appears as a separate entry on your statement, often labelled as a credit or “REFUND BACK ROW WEST” rather than changing the original transaction. Depending on your bank, it may take 3–10 business days for the credit to show, even if the venue has processed it on their terminal. Always keep any email confirmations or written communication from the venue until the refund has cleared.

How can I contact Back Row West about a payment or charge issue?

You can reach Back Row West using the contact details listed on their official website, backrowwest.com.au, which typically includes a phone number and a general enquiries email address or contact form. When you contact them about a charge, have ready the transaction date, exact amount, card type (e.g., Visa, Mastercard), and the last 4 digits of your card so they can quickly locate the payment in their system. If your issue is urgent (like a duplicate charge you just noticed while still nearby), calling during their opening hours is usually the fastest way to resolve it.

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