Backblaze

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Backblaze is a cloud storage and online backup company that offers data backup and storage services for individuals and businesses.

San Mateo, CA
backblaze.com

About Backblaze

Backblaze is a cloud storage and online backup company based in San Mateo, California. It provides automatic, continuous backup for personal computers, external drives, and business systems, as well as B2 Cloud Storage for servers, applications, and large data sets. Backblaze is known for its simple pricing and “set it and forget it” backup software, offering unlimited backup for individual computers, plus scalable object storage for developers and IT teams. Services are managed online through your Backblaze account at backblaze.com.

A Backblaze charge may appear on your bank or card statement when you pay for a Backblaze Computer Backup subscription (personal or business), a Backblaze Business Backup account, or usage-based B2 Cloud Storage. These charges can be monthly, yearly, or multi‑year (for example, 1‑year or 2‑year backup plans), and B2 Cloud Storage is typically billed based on actual storage and download usage. You may also see a charge after a free trial ends, after adding more computers or servers, or when you order a physical restore drive. In some cases, a small temporary authorization may appear when you first add or update a payment method, which should drop off automatically.

If you’re unsure about a Backblaze charge, first sign in at backblaze.com and review your “Account” and “Billing” or “Payment History” sections to match the amount and date to an active backup or storage service. Check whether you have multiple computers, business accounts, or B2 buckets under the same email, and look for any recent upgrades or restore-drive orders. For unresolved questions, you can contact Backblaze Support via the Help Center at help.backblaze.com, where you can open a support ticket or use live chat (when available). If you need to cancel, change plans, or request a refund, you should do that through your Backblaze account settings and then follow up with support if the charge still looks incorrect.

Bank Statement Variations

2 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Backblaze.

  1. BACKBLAZE INC SAN MATEO USA
  2. BACKBLAZE \500 Ben Franklin Ct \87788778

Frequently Asked Questions

What are the typical Backblaze charges I might see on my bank or card statement?

Common Backblaze charges include monthly or annual fees for Backblaze Computer Backup (per computer), business backup subscriptions, and usage-based B2 Cloud Storage charges. For personal backup, you’ll typically see amounts around the current monthly rate per computer or a larger one-time amount for yearly or multi‑year plans. If you use B2 Cloud Storage, your statement may show variable amounts based on how much data you store and download in a billing period.

How does Backblaze pricing work for personal computer backup?

Backblaze Computer Backup is priced per computer with simple, flat-rate plans, such as a monthly subscription or discounted yearly and two‑year options. Each subscription covers unlimited backup for one machine (plus any connected external drives, subject to policy). Your statement will usually show one line item per active subscription term, and the same amount recurs unless you change your plan or number of computers.

Why was I charged by Backblaze after my free trial?

Backblaze offers a free trial period for Computer Backup, after which your selected paid plan starts automatically if you’ve added a payment method. When the trial ends, the system bills you for the monthly or annual plan you chose, which is why a charge appears on your statement. You can avoid further charges by cancelling in your Backblaze account before the next renewal date.

How do I cancel or pause my Backblaze backup subscription to stop future charges?

Sign in at backblaze.com, go to your Account or Billing/Overview section, and locate the computer or subscription you want to cancel. Choose the option to cancel or not renew at the end of the current term; you’ll typically retain backup service until the already‑paid period ends. Backups may be deleted after the retention period once a license is cancelled, so make sure you download or restore any needed data before fully ending service. Backblaze does not offer a true “pause” for billing—cancelling or removing the license stops future charges.

How can I request a refund for a Backblaze charge I don’t recognize or no longer want?

If you believe you were billed in error, first confirm in your Backblaze account which subscription or B2 usage the charge corresponds to. Then visit help.backblaze.com and submit a support ticket, including the last four digits of the card, the charge date, amount, and the email address on your Backblaze account. Backblaze may provide refunds in limited situations (for example, recent renewals or mistaken duplicate accounts), but they generally do not issue prorated refunds for unused time on an active term. The support team will review your case and confirm eligibility based on their refund policy.

Why do I see small or temporary Backblaze charges, like $1 or a very low amount, on my statement?

Small charges or $0–$1 entries are often temporary authorization holds Backblaze’s payment processor places to verify your card when you sign up or update payment details. These are not actual payments and should disappear or be reversed automatically within a few business days. If such a hold remains pending for an unusually long time, contact your bank or card issuer and check your Backblaze billing page to confirm no duplicate payments were created.

How are Backblaze B2 Cloud Storage charges calculated, and why did my bill change this month?

B2 Cloud Storage is billed based on how much data you store each month, plus data downloaded (egress) and certain API operations, according to Backblaze’s published B2 rates. If your usage grew—such as adding new buckets, storing more backup data, or increasing downloads—your monthly bill can increase accordingly. You can review detailed B2 usage and costs by logging into your Backblaze account, opening the B2 section, and checking the usage and billing reports for that period.

How can I contact Backblaze about a charge or get a copy of my receipt or invoice?

To view receipts, log into backblaze.com, go to your Account or Billing/Payment History section, and download invoices or transaction details for each charge. For direct help, visit help.backblaze.com to access the Help Center, open a support ticket, or use live chat when available; Backblaze primarily supports customers online rather than by phone. Provide your account email, charge date, and amount so they can quickly locate the transaction and explain or correct it if needed.

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