Question 1

Why does the charge on my statement say “TST*Seattle Cap Hill” instead of Bamboo Sushi?

Accepted Answer

The “TST*” prefix indicates Toast, the restaurant payment processor, and “Seattle Cap Hill” refers to the Bamboo Sushi legal entity and location in Seattle’s Capitol Hill neighborhood. Toast sometimes truncates or abbreviates the merchant name, so Bamboo Sushi may not appear explicitly even though the payment was processed for that restaurant.

Question 2

What types of purchases at Bamboo Sushi’s Capitol Hill location could result in this charge?

Accepted Answer

You may see this charge after dining in at Bamboo Sushi on Capitol Hill, ordering takeout, paying at the bar, or placing an online or phone order that is routed through Toast. The final posted amount will usually include food, beverages, tax, and any tip or service charge you added at the time of payment.

Question 3

How can I get a copy of my receipt for the Bamboo Sushi Seattle Capitol Hill charge?

Accepted Answer

If you entered an email or phone number when you paid, Toast or Bamboo Sushi may have sent a digital receipt—search your inbox or text messages around the transaction date. If you can’t find it, call the Capitol Hill Bamboo Sushi location and provide the date, approximate time, amount, and last four digits of your card so staff can reprint or resend the receipt.

Question 4

Can I request a refund or dispute an incorrect Bamboo Sushi Capitol Hill charge?

Accepted Answer

Yes. First, contact the Bamboo Sushi Capitol Hill location directly and explain the issue—such as duplicate charges, incorrect tip entry, or items you did not receive. They can usually look up the transaction in Toast and process a refund or adjustment. If you cannot resolve it with the restaurant, contact your card issuer to open a dispute, providing receipts and any written communication with the restaurant.

Question 5

Why is the final Bamboo Sushi charge different from the amount I initially saw pending?

Accepted Answer

Pending authorizations from Toast often reflect the pre-tip subtotal or an estimated amount. After you sign the check and add a tip, the transaction is adjusted and the final total (including tax and gratuity) is what posts to your account. In some cases, an initial authorization hold may remain visible for a short time before it drops off.

Question 6

Does Bamboo Sushi offer any recurring charges or subscriptions that might appear on my statement?

Accepted Answer

Bamboo Sushi is primarily a dine-in and takeout restaurant, so most charges are one-time transactions. They do not typically bill recurring subscriptions on consumer cards; if you see repeated charges, it is more likely that you have visited the restaurant multiple times or used the same card for group dining.

Question 7

How can I verify that this Bamboo Sushi charge is legitimate and not fraud?

Accepted Answer

Check your calendar, texts, and emails to see if you visited Capitol Hill or ordered sushi around the transaction date, and look for a Toast or Bamboo Sushi receipt. You can also call the Capitol Hill location and ask them to verify a charge by date, amount, and card last four digits. If neither you nor your household recognize the transaction and the restaurant cannot match it to a visit, report it to your bank or card issuer as potential fraud.

Question 8

How do I contact Bamboo Sushi about a charge from the Seattle Capitol Hill location?

Accepted Answer

Visit bamboosushi.com to find the Capitol Hill location’s phone number and contact details, or use the website’s general contact form and mention that your statement shows “TST*Seattle Cap Hill” along with the transaction date and amount. Calling the restaurant during business hours is usually the fastest way to resolve billing questions tied to a specific visit.

Bamboo Sushi

About Bamboo Sushi

Bank Statement Variations

Frequently Asked Questions