BambooHR is a cloud-based human resources software platform (HRIS) that provides tools for employee data management, time off tracking, applicant tracking, performance management, and related HR workflows for small and medium-sized businesses.
BambooHR is a cloud-based human resources software (HRIS) designed for small and medium-sized businesses. The platform centralizes employee records, time off tracking, onboarding, applicant tracking (ATS), performance management, and other HR workflows into a single online system. Based in Lindon, Utah, BambooHR is typically used by HR teams, business owners, and managers to streamline day-to-day HR operations, manage employee data securely, and generate reports for compliance and decision-making.
A BambooHR charge usually appears on a bank or card statement when a company pays for its HR software subscription. Most businesses are billed on a recurring basis (monthly or annually), and charges may reflect base subscription fees plus additional costs based on employee headcount or optional modules (such as applicant tracking or performance management). You may also see a charge when a payment method is first added or updated (a small temporary authorization), when your company upgrades its plan, or at renewal if your contract auto-renews.
If you’re unsure why you see a BambooHR charge, first confirm whether your company uses BambooHR for HR, time off, or hiring. Check internal invoices, expense reports, or your company’s accounting/finance records for BambooHR receipts, which are typically sent to the billing contact’s email and accessible through the BambooHR admin account. If you’re the account owner or billing admin, you can log in at bamboohr.com to review invoices, subscription details, and payment history, or contact BambooHR support through the in-app help center or the support/contact page on their website to clarify any billing questions, request documentation, or resolve disputes.
Bank Statement Variations
2 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BambooHR.
Why am I seeing a BambooHR charge on my company or personal card?
BambooHR charges are typically subscription fees paid by a business for its HR software. If you’re an HR admin, owner, or manager, your card may have been added as the primary payment method for your company’s BambooHR account. Check with your HR or finance department to see if BambooHR is an approved vendor, and review your company’s invoices or expense approvals. If the card is personal and should not be on file, contact your internal admin and BambooHR support to update the payment method.
How does BambooHR’s billing work and what amounts are common?
BambooHR usually charges on a recurring subscription basis, either monthly or annually, to the organization that owns the account. The total depends on your employee count, selected plan (e.g., core HR vs. additional modules like ATS or performance), and contract terms, so amounts can vary significantly from one company to another. You may see regular, repeating charges that stay the same or adjust slightly as your active employee count changes. Detailed pricing and exact billed amounts are shown on your invoices within the BambooHR admin/billing section.
Why did I get charged by BambooHR after changing or cancelling my plan?
BambooHR bills for service in defined billing periods (monthly or annually), and changes usually take effect on your next billing cycle according to your contract. If you cancelled or downgraded mid-cycle, your organization may still be charged for the remainder of the current term, with changes applying at renewal. Some contracts are annual with no pro-rated refunds for early cancellation. Review your service agreement and the billing page in your BambooHR admin portal for your renewal date and terms, or contact BambooHR support for clarification.
How can my organization cancel, pause, or change our BambooHR subscription?
Only an authorized account owner or billing/HR admin can request cancellation or changes to a BambooHR subscription. Typically, this is done by logging into the BambooHR admin account, going to the billing or account settings section, and following the instructions provided there or contacting your BambooHR account representative. Because many contracts are annual, changes and cancellations may need to be requested in advance of the renewal date as stated in your agreement. Always confirm written cancellation or plan-change confirmation from BambooHR for your records.
How do we request a refund or dispute a BambooHR charge?
Refunds and billing disputes are handled directly between your organization and BambooHR, based on the terms of your service agreement. Start by reviewing your most recent invoice and contract, then have the billing or HR admin contact BambooHR through the in-app support widget or the contact/support page on bamboohr.com with your account name, invoice number, and details of the issue. BambooHR may offer credits, adjustments, or refunds at their discretion where there has been a billing error or misapplied charge. Keep in mind that many SaaS contracts do not provide refunds for unused time in an active term.
Does BambooHR place small or temporary authorization holds on my card?
BambooHR may place a small temporary authorization when a new payment method is added or updated to verify that the card is valid. These authorizations are not actual charges and should disappear from your online banking or card statement within a few business days, depending on your bank. If a small BambooHR amount appears as “pending” and then drops off, it is likely just an authorization check. If it posts as a completed charge and you don’t recognize it, have your billing admin contact BambooHR support and your card issuer.
How can I get a copy of an invoice or receipt for a BambooHR charge?
Invoices and receipts are available to the BambooHR account owner or billing admin through the admin dashboard, typically under Billing, Account, or Subscription settings. From there, you can view past invoices, download PDFs, and see the breakdown of charges by plan, employees, and add-ons. If you don’t have admin access, contact your HR or finance department to obtain a copy. If invoices are missing or you can’t access them, your admin can reach out to BambooHR support via the help center or website contact form.
Who should I contact if I still don’t recognize this BambooHR charge?
First, confirm internally whether your employer, business, or any related entity uses BambooHR for HR or hiring, as the charge may be legitimate business software billing. If no one in your organization recognizes the subscription and you believe the charge is unauthorized, contact your bank or card issuer to secure your card and then reach out to BambooHR through their website support/contact page with the transaction date, amount, and the first/last digits of the card (never send full card numbers). They can help determine whether the charge is tied to an active account and advise on next steps.