B&Q is a major UK home improvement and garden centre retailer offering DIY supplies, building materials, tools, décor, and outdoor living products in-store and via its diy.com online marketplace.
Chandler’s Ford, Eastleigh, Hampshire, United Kingdom
B&Q is a leading British DIY, home improvement, and garden centre retail chain headquartered in Eastleigh, Hampshire. The company operates hundreds of stores across the UK and Ireland and runs the diy.com website, which now includes the B&Q Marketplace—an online platform where both B&Q and selected third‑party sellers offer products ranging from building materials and tools to bathrooms, kitchens, and garden supplies.([press.diy.com](https://press.diy.com/section/about-us/?utm_source=openai))
A transaction reading “B Q MARKETPLACE EASTLEIGH GB” typically refers to a purchase made through B&Q’s diy.com marketplace, often fulfilled from their marketplace platform or processed through systems linked to their Eastleigh head office. This could be a one‑off online order, a click‑and‑collect purchase, or an item supplied by a third‑party seller trading on B&Q’s marketplace but billed under B&Q’s merchant name. In some cases, partial authorisation holds or split shipments may result in multiple similar charges around the same date.
If you’re unsure about a B&Q Marketplace charge, first log into your diy.com account or check your email for B&Q order confirmations or dispatch notices, which will list order numbers and amounts matching the transaction. You can also review your B&Q Club or TradePoint accounts if you use them, as those orders may also bill under B&Q. If something looks wrong—such as duplicate charges, items not received, or problems with a third‑party seller—contact B&Q customer service via diy.com’s help and contact pages, quoting your order number and the last four digits of the card used. They can clarify whether the charge is from B&Q directly or a marketplace seller and guide you through returns, refunds, or dispute escalation with your card issuer if necessary.
Bank Statement Variations
1 known variations
These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to B&Q.
What does a “B Q MARKETPLACE EASTLEIGH GB” charge on my card mean?
This descriptor usually indicates a purchase made on B&Q’s diy.com online marketplace, which is administered from its Eastleigh head office. It may relate to a home delivery or click‑and‑collect order, including items sold by third‑party sellers but processed through B&Q’s payment system. Check your recent diy.com orders and email confirmations for a matching total and date.
How can I confirm which B&Q Marketplace order a specific charge relates to?
Sign in to your account on diy.com and review your Order History, looking for an order whose total (including delivery) matches the card charge and was placed on or just before the transaction date. You can also search your email inbox for “B&Q” or “diy.com” order or dispatch confirmations; these emails show the last four digits of the card used and an order reference you can quote if you need to contact support.
Can B&Q Marketplace charges come from third‑party sellers, not directly from B&Q?
Yes. B&Q Marketplace hosts selected third‑party sellers whose products are listed on diy.com. Even when a third‑party fulfils or ships the order, the payment can still appear on your statement under a B&Q or B&Q Marketplace descriptor, rather than the third‑party’s name. Order details on diy.com will show whether your items were sold by B&Q or a marketplace seller.
Why do I see more than one B&Q Marketplace charge for the same order?
Multiple charges can occur if your order was split into several shipments, if part of the order was fulfilled by a marketplace seller and part by B&Q, or if an initial authorisation hold was adjusted to match the final amount. Review your order breakdown on diy.com to see if items were shipped separately, and compare each shipment value to the card entries. If there is still a mismatch, contact B&Q customer service with your order reference and transaction details.
How do I request a refund for a B&Q Marketplace purchase?
For items sold by B&Q, you can usually initiate a return via your diy.com order page or by visiting a B&Q store with proof of purchase; refunds are processed back to the original payment method once the return is accepted. For items sold by marketplace sellers, start the return through the diy.com order page, following the seller’s stated returns policy. If the seller is unresponsive or you believe you’re entitled to a refund under B&Q or UK consumer rules, contact B&Q customer support so they can intervene or advise on next steps, including raising a dispute with your card provider if needed.
How can I cancel a B&Q Marketplace order before it is delivered?
Log into diy.com, go to your Order History and check the status of the order. If it is still in processing and shows a cancellation option, you can request cancellation directly there. If that option is not available—particularly for marketplace orders or items already picked for dispatch—contact B&Q customer service as soon as possible via the contact options on diy.com, providing your order reference and details of the items you want to cancel.
Does B&Q place temporary authorisation holds on my card for marketplace purchases?
Like many retailers, B&Q (and its payment processors) may place a temporary authorisation on your card when you submit an order to verify funds. This can appear as a pending B&Q or B&Q Marketplace charge that either drops off or is adjusted when the final amount is captured at dispatch. These holds do not usually result in an extra charge; if a pending hold doesn’t clear after several days, check your order status and then contact your bank and B&Q support for clarification.
How do I contact B&Q about a suspicious or unknown B&Q Marketplace charge?
Go to diy.com and navigate to the Help or Contact Us section, where you’ll find options such as web forms, live chat, or phone support depending on your location and time of day. Provide the transaction date, exact amount, last four digits of your card, and any suspected order numbers. If B&Q cannot find a matching order, notify your card issuer promptly so they can investigate and, if necessary, block the card and raise a chargeback.