BankStatements.com.au

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BankStatements.com.au is an Australian fintech platform (part of illion) that provides secure, web-based technology for lenders and brokers to retrieve and analyse customers’ bank statement data for faster, more accurate credit and affordability assessments.

Adelaide, South Australia, Australia
bankstatements.com.au
Owned by illion Australia Pty Ltd (an Experian company)

About BankStatements.com.au

BankStatements.com.au is an Australian fintech service (part of illion) that provides secure, read‑only access to bank transaction data so lenders, brokers, and other finance providers can assess applications more quickly and accurately. Headquartered in Adelaide, South Australia, the platform connects to customers’ internet banking using bank‑grade encryption, then categorises and summarises income, expenses, and other key indicators for responsible lending and affordability checks. It is typically used in home loan, personal loan, car finance, rental application, and hardship assessment processes across Australia.

A charge from “BANKSTATEMENTS.COM.AU”, “ILLION BANKSTATEMENTS” or similar wording will most commonly appear on the bank statements of business users (such as brokers or lenders) who pay for access to the software, either on a subscription basis or per‑report/usage basis. In many consumer scenarios, the service is free to the applicant and billed instead to the organisation processing their application, so everyday customers normally do not see a direct fee. In some cases you might see a small temporary card verification or authorisation hold if a card was added to a BankStatements.com.au billing profile, or a regular recurring debit if your business has an ongoing subscription or usage agreement.

If you are unsure about a BankStatements.com.au charge, first confirm whether you (or your business) recently used the platform or any finance provider that uses illion’s BankStatements service for credit or rental assessments. Check internal invoices, emails and user portals from your lending or broking software for matching amounts and dates. To resolve questions, visit bankstatements.com.au and use the contact or support options, providing a screenshot of the charge, the exact descriptor, amount, and date so they can trace it. If you still suspect the transaction is incorrect or unauthorised, contact your bank immediately to dispute the charge and consider cancelling or replacing the card used.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to BankStatements.com.au.

  1. 027Pin* BankStatements Hackney AUS

Frequently Asked Questions

Why is BankStatements.com.au charging my business account each month?

If you see regular monthly charges from BankStatements.com.au, it is likely your business has an active subscription or usage agreement for their bank statement retrieval and analysis platform. Many brokers and lenders are billed either on a fixed monthly subscription plan, a minimum monthly fee plus usage, or a pay‑per‑assessment model that is invoiced monthly. Check your firm’s software, compliance, or credit assessment subscriptions and internal accounts‑payable records for an agreement with illion or BankStatements.com.au.

I’m a consumer applying for a loan – should I be charged by BankStatements.com.au?

In most cases, individual consumers using a BankStatements.com.au link as part of a loan, rental, or hardship application are not charged directly; the cost is usually covered by the lender, broker, or agency requesting your statements. If you are an individual and see a direct debit or card charge from BANKSTATEMENTS.COM.AU, contact the finance provider handling your application to confirm whether they have passed on any fees, and then contact BankStatements.com.au support via their website if the charge still cannot be explained. You should also speak with your bank if you believe the transaction is fraudulent.

What are typical BankStatements.com.au charge amounts and how are they calculated?

BankStatements.com.au pricing is generally arranged under a business contract with each lender or broker, so the exact fees and tiers vary by organisation and usage. Common patterns include a fixed monthly subscription for a set number of assessments, per‑assessment or per‑connection fees, or an enterprise agreement billed on overall volume. To find the specific pricing that applies to your charges, refer to your contract or invoice from illion/BankStatements.com.au or ask your account manager or finance team.

How do I cancel or change our BankStatements.com.au subscription or usage plan?

To cancel, downgrade, or modify your BankStatements.com.au plan, an authorised representative of your organisation (such as a director, practice manager, or account administrator) should contact illion/BankStatements.com.au through the contact details provided in your service agreement or via the enquiry form at bankstatements.com.au. Changes to plans usually require adherence to notice periods or minimum term conditions specified in your contract. Always request written confirmation of cancellation or plan changes for your records and to verify when billing will stop or be adjusted.

How can I get a copy of an invoice or receipt for a BankStatements.com.au charge?

Invoices and receipts for BankStatements.com.au are normally issued to the billing contact or accounts‑payable email nominated in your organisation’s agreement. First, check your accounting system and the email inboxes used for vendor invoices (including spam/junk folders) for messages from illion or BankStatements.com.au around the charge date. If you cannot locate the document, contact them via bankstatements.com.au with your business name, ABN, billing email, and the transaction details to request a copy invoice or statement of account.

Why do I see a small or temporary BankStatements.com.au charge (e.g., a low dollar "test" amount)?

A small charge or temporary authorisation from BankStatements.com.au can occur when a new card or payment method is added to a business billing profile, as part of verifying that the card is valid. These verification holds are usually for a small amount and are automatically reversed by your bank within a few business days, so they should not result in a permanent debit. If the amount does not drop off or converts into a posted transaction, contact your bank and BankStatements.com.au support with details so they can investigate.

How do I request a refund or dispute a BankStatements.com.au transaction?

If you believe you have been incorrectly charged by BankStatements.com.au, first confirm internally that no one in your organisation authorised the service or changed your plan. Once confirmed, reach out to BankStatements.com.au via their website with the transaction date, exact descriptor, amount, and any relevant invoices or correspondence, and clearly state why you believe a refund or adjustment is warranted. They can advise whether the transaction falls under their billing and refund policies; if you still disagree or suspect fraud, lodge a dispute with your bank or card provider.

How can I confirm which account or user in my business generated the BankStatements.com.au charges?

BankStatements.com.au charges are usually linked to a specific business account and may also be associated with particular user logins or branches within that account. Your internal administrator or the person who set up the service should be able to log into the BankStatements.com.au or illion portal to review usage reports, user activity, and billing history. If you cannot identify the responsible user or location, contact BankStatements.com.au support and provide your organisation’s details so they can help trace the charges to the correct account.

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