Banoi

Restaurant92% confidence

Banoi is a casual Vietnamese restaurant brand offering homestyle Vietnamese dishes with a modern Australian twist, including pho, bun bo hue, rice paper rolls and other street-food-inspired plates. The Docklands venue is one of its Melbourne locations, serving eat-in and takeaway meals.

Melbourne, Victoria, Australia
banoi.com.au

About Banoi

Banoi is a casual Vietnamese restaurant group based in Melbourne, Victoria, known for homestyle Vietnamese dishes served with a modern Australian twist. Their Docklands venue, along with other Melbourne locations, offers a relaxed dine-in experience as well as takeaway, featuring staples like pho, bun bo hue, rice paper rolls, vermicelli bowls, and Vietnamese street-food-style small plates. Orders can typically be made in-venue, over the phone, or via popular food delivery apps that partner with Banoi, and charges will usually be processed in Australian dollars (AUD).

A Banoi-related charge may appear on your bank statement when you dine in and pay by card, place a takeaway order, or order delivery through an online platform that bills under Banoi’s name. Descriptors may include variations such as “BANOI DOCKLANDS,” “BANOI MELBOURNE,” or “BANOI RESTAURANT,” sometimes followed by a suburb or terminal ID. Most transactions are one‑time charges for the meal total, though you might also see pre-authorisation holds if you started a bar tab, left a card with staff, or used certain digital wallets or delivery platforms that verify your card with a temporary hold.

If you’re unsure about a Banoi charge, start by checking your recent dining and delivery receipts, email confirmations, and food delivery app order histories around the date of the transaction. Compare the transaction amount, time, and location with any visit to Banoi or delivery order you may have placed. To resolve questions directly, you can contact the specific Banoi restaurant you visited using the phone details listed at banoi.com.au; have your statement, date, exact amount, and card’s last four digits ready so staff can locate the transaction. For charges through a delivery service (like Uber Eats, DoorDash, or Deliveroo), you’ll generally need to contact that platform’s support, as they manage payments, adjustments, and refunds on Banoi’s behalf.

Bank Statement Variations

1 known variations

These are the raw merchant codes that appear on bank and credit card statements that we've identified as belonging to Banoi.

  1. BANOI DOCKLANDS Docklands AUS

Frequently Asked Questions

Why do I see a Banoi charge on my statement when I only ordered delivery?

When you order Banoi via a food delivery app, the charge can appear on your statement under Banoi’s name, the delivery platform’s name, or a mix of both (for example, “UBER*BANOI DOCKLANDS”). This represents the total cost of your order, including food, applicable taxes, and any delivery or service fees. Check your delivery app order history for the same amount and date to confirm the charge.

What are typical charge amounts from Banoi?

Common Banoi charges range from around AUD $15–$30 for a single main and drink, to $40–$80 or more for shared meals for two or more people. Larger group bills, catering orders, or multiple takeaway items can be substantially higher. Your exact total will vary depending on dishes ordered, add‑ons, and whether delivery platform service fees or tips are included.

Why is there a small or duplicate Banoi transaction showing as ‘pending’?

Some banks and payment processors place a temporary pre-authorisation hold when you pay at a restaurant or use a saved card in a delivery app. This can look like a duplicate or small test charge (for example, $1–$5) labeled with Banoi’s name, which should automatically drop off or be reversed within a few business days. If the pending amount does not disappear or convert to the correct final total after 3–5 business days, contact your bank and, if needed, the Banoi location you visited.

Can Banoi set up recurring or subscription-style charges?

Banoi does not operate subscription meal plans or recurring billing directly; their restaurant transactions are normally one‑time charges tied to each visit or order. If you see regular repeating charges, they may be from frequent orders placed through a delivery platform where you’ve saved your payment details. Review your order history in any food apps you use and your card’s recurring payments list to confirm each transaction.

How can I get a receipt or tax invoice for my Banoi payment?

If you dined in or picked up takeaway, you would normally receive a printed receipt at the time of payment. If you’ve misplaced it, you can call or visit the specific Banoi restaurant with the transaction date, approximate time, amount, and last four digits of your card to request a copy of the receipt or a tax invoice, subject to their records. For delivery orders, your receipt and tax invoice are usually available inside the delivery app or in the confirmation email sent when you placed the order.

What should I do if I was charged the wrong amount by Banoi?

First, compare the amount on your bank statement with the itemised bill, printed receipt, or delivery app order summary. If you believe you were overcharged (for example, items added in error or a tip entered incorrectly), contact the Banoi location listed on your receipt as soon as possible and provide transaction details so they can review their point-of-sale records and issue a correction or refund if warranted. For delivery platform billing errors, reach out through the app’s help or support section, as those platforms generally process refunds on the restaurant’s behalf.

How do I resolve a charge at Banoi that I don’t recognise at all?

Start by checking whether a family member, colleague, or anyone with access to your card may have used it to pay at Banoi or order delivery from them. If no one recognizes the transaction, contact your bank immediately to report the charge as potentially unauthorised and follow their dispute process. You can also call the Banoi venue associated with the charge (if listed on your statement) to see whether they can locate any matching order details, but refund and fraud investigations are ultimately handled through your card issuer.

How can I contact Banoi about a billing or payment issue?

Visit banoi.com.au and navigate to the Locations or Contact section to find the phone number and address for the specific restaurant you visited (such as Banoi Docklands). Calling the venue directly is usually the fastest way to query a bill, request a copy of a receipt, or discuss a possible refund. For delivery-related billing problems, use the support or help section of the delivery app you ordered through, as they manage those payments.

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